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Bug 1355986

Summary:	KeyError['filesystem'] when running sos on RHOS7
Product:	Red Hat Enterprise Linux 7	Reporter:	Michele Baldessari <michele>
Component:	sos	Assignee:	Pavel Moravec <pmoravec>
Status:	CLOSED DUPLICATE	QA Contact:	BaseOS QE - Apps <qe-baseos-apps>
Severity:	low	Docs Contact:
Priority:	low
Version:	7.3	CC:	agk, bmr, gavin, lyarwood, plambri, rscarazz, sbradley
Target Milestone:	rc
Target Release:	7.4
Hardware:	All
OS:	Linux
Whiteboard:
Fixed In Version:		Doc Type:	If docs needed, set a value
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2017-01-19 09:59:52 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Michele Baldessari 2016-07-13 08:32:39 UTC

Description of problem:
[root@mrg-06 ~]# sosreport --batch
Traceback (most recent call last):
  File "/usr/sbin/sosreport", line 25, in <module>
    main(sys.argv[1:])
  File "/usr/lib/python2.7/site-packages/sos/sosreport.py", line 1501, in main
    sos = SoSReport(args)
  File "/usr/lib/python2.7/site-packages/sos/sosreport.py", line 673, in __init__
    self.policy = sos.policies.load(sysroot=self.opts.sysroot)
  File "/usr/lib/python2.7/site-packages/sos/policies/__init__.py", line 40, in load
    cache['policy'] = policy(sysroot=sysroot)
  File "/usr/lib/python2.7/site-packages/sos/policies/redhat.py", line 157, in __init__
    super(RHELPolicy, self).__init__(sysroot=sysroot)
  File "/usr/lib/python2.7/site-packages/sos/policies/redhat.py", line 67, in __init__
    if pkgs['filesystem']['version'][0] == '3':
KeyError: 'filesystem'


This is quite weird as the filesystem package does indeed exist:
[root@mrg-06 ~]# rpm -q filesystem
filesystem-3.2-20.el7.x86_64

If I add a "print(pkgs.keys())" before line 67 I get these, which is a small subset of all the installed ones:
[u'kbd-misc', u'python-devel', u'python-kombu', u'cyrus-sasl-md5', u'libgpg-error-devel', u'python-pycadf', u'perl-parent', u'iproute', u'perl-Time-HiRes', u'python-boto', u'python-ldap', u'python-ironicclient', u'kbd-legacy', u'perl-macros', u'openwsman-python', u'dracut-config-rescue', u'libnl3', u'libcgroup', u'libSM', u'erlang-tools', u'usbredir', u'lzo', u'iwl105-firmware', u'python-oslo-serialization', u'cyrus-sasl-lib', u'redhat-support-tool', u'libyaml', u'libxml2-devel', u'fuse-libs', u'net-tools', u'libnl3-cli', u'libselinux-utils', u'openstack-nova-api', u'redhat-lsb-core', u'libblkid', u'openstack-ceilometer-notification', u'gdbm', u'libunistring', u'perl-Business-ISBN-Data', u'rpm', u'glibc', u'libestr', u'btrfs-progs', u'shadow-utils', u'python-libguestfs', u'python-XStatic-Font-Awesome', u'python-XStatic-JQuery-quicksearch', u'selinux-policy-devel', u'openstack-tuskar', u'libbasicobjects', u'python-cffi', u'bash', u'openstack-heat-api-cloudwatch', u'libjpeg-turbo', u'atk', u'openstack-tuskar-ui', u'hardlink', u'erlang-crypto', u'python-saslwrapper', u'binutils', u'perl-DBI', u'python-elasticsearch', u'libtiff', u'python-flask-babel', u'nss', u'libguestfs-tools', u'libssh2', u'pygpgme', u'bind-libs', u'pkgconfig', u'iwl3160-firmware', u'python-ply', u'dracut', u'python-gudev', u'perl-Storable', u'iptables-services', u'graphite2', u'python-tooz', u'net-snmp-agent-libs', u'libXt', u'python-XStatic-jquery-ui', u'python-pecan', u'python-mako', u'libsemanage', u'openstack-neutron-openvswitch', u'perl-WWW-RobotRules', u'erlang-asn1', u'texlive-base', u'sudo', u'libnetfilter_cttimeout', u'mesa-libgbm', u'gcc', u'libgnome-keyring', u'python-osprofiler', u'libcap-ng', u'python-pbr', u'glusterfs-api', u'quota', u'python-dns', u'm2crypto', u'desktop-file-utils', u'openstack-ceilometer-alarm', u'python-django-bash-completion', u'python-cinderclient', u'autogen-libopts', u'libsemanage-python']

The query by command line seems fine though
# rpm -qa --queryformat "%{NAME}|%{VERSION}\\n" |wc -l
1006

Probably relevant: this machine (it is an udnercloud) is quite overloaded:
[root@mrg-06 ~]# free
              total        used        free      shared  buff/cache   available
Mem:       12126544    11620868      158376       80032      347300       92596
Swap:       6160380     5581056      579324


Version-Release number of selected component (if applicable):
[root@mrg-06 ~]# rpm -q sos
sos-3.2-36.el7ost.1.noarch


How reproducible:
Only seen on this particular installation, so prio set to low.