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Bug 1361525 - The latest version of xorg-x11-drv-ati display driver is unable to drive "AMD FirePro W2100" and "AMD Radeon HD 3450" cards.
Summary: The latest version of xorg-x11-drv-ati display driver is unable to drive "AMD...
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Enterprise Linux 6
Classification: Red Hat
Component: xorg-x11-drv-ati
Version: 6.8
Hardware: All
OS: Linux
high
high
Target Milestone: rc
: ---
Assignee: Lyude
QA Contact: Desktop QE
URL:
Whiteboard:
Depends On:
Blocks: 1374441 1461138 1506652
TreeView+ depends on / blocked
 
Reported: 2016-07-29 10:03 UTC by amit yadav
Modified: 2021-09-09 11:54 UTC (History)
9 users (show)

Fixed In Version: xorg-x11-drv-ati-7.6.1-4.el6
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2018-06-19 05:19:38 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)
Xorg.0.log (109.66 KB, text/plain)
2018-01-26 14:39 UTC, amit yadav 		no flags Details
dmesg (45.25 KB, text/plain)
2018-01-26 14:39 UTC, amit yadav 		no flags Details
Xorg Log (124.67 KB, text/plain)
2018-01-29 14:01 UTC, amit yadav 		no flags Details
Dmesg log (46.41 KB, text/plain)
2018-01-29 14:02 UTC, amit yadav 		no flags Details
View All


Links
System ID Private Priority Status Summary Last Updated
Red Hat Knowledge Base (Solution) 2476591 0 None None None 2016-07-29 10:31:09 UTC
Red Hat Product Errata RHBA-2018:1899 0 None None None 2018-06-19 05:20:14 UTC

Description amit yadav 2016-07-29 10:03:21 UTC 
Description of problem:
HP Z230 with AMD FirePro W2100 graphics card, and some Dell system AMD Radeon HD 3450 is not able to drive dual head configuration. Previously these systems were running RHEL6.7 and dual head configuration was working fine with xorg-x11-drv-ati driver available in RHEL6.7. As soon as the system was updated to RHEL6.8, Xorg stopped loading ATI display driver. It is falling back to generic display driver. Even if they fresh install RHEL6.8 on those systems, it is using vesa driver only.

Version-Release number of selected component (if applicable):
xorg-x11-drv-ati-firmware-7.6.1-2.el6.noarch
xorg-x11-drv-ati-7.6.1-2.el6.x86_64

How reproducible:
Always on customer systems

Steps to Reproduce:
1. Install RHEL6.7 on systems with AMD FirePro W2100 or AMD Radeon HD 3450
 Cards. Dual head works without any additional configuration.
2. Update system to RHEL6.8, 

   # yum update
3. System starts using vesa.

Actual results:
Xorg is  not able to use Xorg ati driver and falling back to generic display driver. Getting display on one monitor only.

Expected results:
System should use ati driver and provide display on both monitors

Additional info:
I do not have system with same display cards, so I could not verfiy this on my end. I have tried following display cards on RHEL6.8, but issue is not reproducible on my end;

Card-1
01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] RV370 [Radeon X300/X550/X1050 Series]
01:00.1 Display controller: Advanced Micro Devices, Inc. [AMD/ATI] RV370 [Radeon X300/X550/X1050 Series] (Secondary)

Card-2
01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] RV530 GL [FireGL V3400]

Card-3
01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] RV370 [Radeon X300]
Comment 7 Dave Airlie 2017-11-01 23:33:42 UTC 
radeon 0000:01:00.0: firmware: requesting radeon/oland_pfp.bin
radeon 0000:01:00.0: firmware: requesting radeon/OLAND_pfp.bin
si_cp: Failed to load firmware "radeon/OLAND_pfp.bin"
[drm:si_init] *ERROR* Failed to load firmware!
radeon 0000:01:00.0: Fatal error during GPU init
[drm] radeon: finishing device.

From the dmesg in the case report.
Comment 16 amit yadav 2018-01-26 14:39:05 UTC 
Created attachment 1386598 [details]
Xorg.0.log
Comment 17 amit yadav 2018-01-26 14:39:43 UTC 
Created attachment 1386599 [details]
dmesg
Comment 22 Lyude 2018-01-26 22:05:36 UTC 
Created attachment 1386703 [details]
xorg-x11-drv-ati-firmware test build
Comment 27 amit yadav 2018-01-29 14:01:53 UTC 
Created attachment 1387821 [details]
Xorg Log
Comment 28 amit yadav 2018-01-29 14:02:21 UTC 
Created attachment 1387822 [details]
Dmesg log
Comment 29 Lyude 2018-01-30 23:54:25 UTC 
ok hold on something's not right on the customer's end. It took me a little bit to notice this, but your customer said this was regarding:

(In reply to amit yadav from comment #0)
> Description of problem:
> HP Z230 with AMD FirePro W2100 graphics card, and some Dell system AMD
> Radeon HD 3450 is not able to drive dual head configuration. Previously
> these systems were running RHEL6.7 and dual head configuration was working
> fine with xorg-x11-drv-ati driver available in RHEL6.7. As soon as the
> system was updated to RHEL6.8, Xorg stopped loading ATI display driver. It
> is falling back to generic display driver. Even if they fresh install
> RHEL6.8 on those systems, it is using vesa driver only.
> …
> 
> Card-1
> 01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI]
> RV370 [Radeon X300/X550/X1050 Series]
> 01:00.1 Display controller: Advanced Micro Devices, Inc. [AMD/ATI] RV370
> [Radeon X300/X550/X1050 Series] (Secondary)
> 
> Card-2
> 01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI]
> RV530 GL [FireGL V3400]
> 
> Card-3
> 01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI]
> RV370 [Radeon X300]

Codenames RV370, RV530. The codename I see in comment 7 is oland, which is would be a R7 240. Then the dmesg you give on comment 1387822 says turks, which is another different card (it would be one of HD6450, HD6570, HD6670, HD6790 - HD6990, HD64xxM, HD67xxM, HD69xxM, HD7450 - HD7670).

I'd recommend taking a look at https://www.x.org/wiki/RadeonFeature/ by the way, which has translations for all of these codenames.

Except for the oland card, this doesn't sound like it's actually our bug.

As a final note btw, Dave mentioned to me:

18:51 <airlied> Lyude: they need to rebuild the initrd after install the updated driver
18:51 <airlied> which I assume they haven't done

so make sure your customer does that with the new builds as well, thanks!
Comment 30 amit yadav 2018-01-31 13:14:07 UTC 
(In reply to Lyude from comment #29)
> ok hold on something's not right on the customer's end. It took me a little
> bit to notice this, but your customer said this was regarding:
> 
> (In reply to amit yadav from comment #0)
> > Description of problem:
> > HP Z230 with AMD FirePro W2100 graphics card, and some Dell system AMD
> > Radeon HD 3450 is not able to drive dual head configuration. Previously
> > these systems were running RHEL6.7 and dual head configuration was working
> > fine with xorg-x11-drv-ati driver available in RHEL6.7. As soon as the
> > system was updated to RHEL6.8, Xorg stopped loading ATI display driver. It
> > is falling back to generic display driver. Even if they fresh install
> > RHEL6.8 on those systems, it is using vesa driver only.
> > …
> > 
> > Card-1
> > 01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI]
> > RV370 [Radeon X300/X550/X1050 Series]
> > 01:00.1 Display controller: Advanced Micro Devices, Inc. [AMD/ATI] RV370
> > [Radeon X300/X550/X1050 Series] (Secondary)
> > 
> > Card-2
> > 01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI]
> > RV530 GL [FireGL V3400]
> > 
> > Card-3
> > 01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI]
> > RV370 [Radeon X300]
> 
> Codenames RV370, RV530. The codename I see in comment 7 is oland, which is
> would be a R7 240. Then the dmesg you give on comment 1387822 says turks,
> which is another different card (it would be one of HD6450, HD6570, HD6670,
> HD6790 - HD6990, HD64xxM, HD67xxM, HD69xxM, HD7450 - HD7670).
> 
> I'd recommend taking a look at https://www.x.org/wiki/RadeonFeature/ by the
> way, which has translations for all of these codenames.
> 
> Except for the oland card, this doesn't sound like it's actually our bug.
> 
> As a final note btw, Dave mentioned to me:
> 
> 18:51 <airlied> Lyude: they need to rebuild the initrd after install the
> updated driver
> 18:51 <airlied> which I assume they haven't done
> 
> so make sure your customer does that with the new builds as well, thanks!

Lyude,


> Card-1
> 01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI]
> RV370 [Radeon X300/X550/X1050 Series]
> 01:00.1 Display controller: Advanced Micro Devices, Inc. [AMD/ATI] RV370
> [Radeon X300/X550/X1050 Series] (Secondary)
> 
> Card-2
> 01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI]
> RV530 GL [FireGL V3400]
> 
> Card-3
> 01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI]
> RV370 [Radeon X300]

Customer is not using above cards. These are available in our Pune office and 
I tried to replicate the issue using these cards. But I was not able to reproduce 
the issue with these cards. 


Customer is using following cards:

AMD FirePro V3900
AMD FirePro W2100 
AMD Radeon HD 3450 

I will ask him to rebuild initrd and check status.
Comment 31 amit yadav 2018-02-06 12:50:41 UTC 
(In reply to amit yadav from comment #30)
> (In reply to Lyude from comment #29)
> > ok hold on something's not right on the customer's end. It took me a little
> > bit to notice this, but your customer said this was regarding:
> > 
> > (In reply to amit yadav from comment #0)
> > > Description of problem:
> > > HP Z230 with AMD FirePro W2100 graphics card, and some Dell system AMD
> > > Radeon HD 3450 is not able to drive dual head configuration. Previously
> > > these systems were running RHEL6.7 and dual head configuration was working
> > > fine with xorg-x11-drv-ati driver available in RHEL6.7. As soon as the
> > > system was updated to RHEL6.8, Xorg stopped loading ATI display driver. It
> > > is falling back to generic display driver. Even if they fresh install
> > > RHEL6.8 on those systems, it is using vesa driver only.
> > > …
> > > 
> > > Card-1
> > > 01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI]
> > > RV370 [Radeon X300/X550/X1050 Series]
> > > 01:00.1 Display controller: Advanced Micro Devices, Inc. [AMD/ATI] RV370
> > > [Radeon X300/X550/X1050 Series] (Secondary)
> > > 
> > > Card-2
> > > 01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI]
> > > RV530 GL [FireGL V3400]
> > > 
> > > Card-3
> > > 01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI]
> > > RV370 [Radeon X300]
> > 
> > Codenames RV370, RV530. The codename I see in comment 7 is oland, which is
> > would be a R7 240. Then the dmesg you give on comment 1387822 says turks,
> > which is another different card (it would be one of HD6450, HD6570, HD6670,
> > HD6790 - HD6990, HD64xxM, HD67xxM, HD69xxM, HD7450 - HD7670).
> > 
> > I'd recommend taking a look at https://www.x.org/wiki/RadeonFeature/ by the
> > way, which has translations for all of these codenames.
> > 
> > Except for the oland card, this doesn't sound like it's actually our bug.
> > 
> > As a final note btw, Dave mentioned to me:
> > 
> > 18:51 <airlied> Lyude: they need to rebuild the initrd after install the
> > updated driver
> > 18:51 <airlied> which I assume they haven't done
> > 
> > so make sure your customer does that with the new builds as well, thanks!
> 
> Lyude,
> 
> 
> > Card-1
> > 01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI]
> > RV370 [Radeon X300/X550/X1050 Series]
> > 01:00.1 Display controller: Advanced Micro Devices, Inc. [AMD/ATI] RV370
> > [Radeon X300/X550/X1050 Series] (Secondary)
> > 
> > Card-2
> > 01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI]
> > RV530 GL [FireGL V3400]
> > 
> > Card-3
> > 01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI]
> > RV370 [Radeon X300]
> 
> Customer is not using above cards. These are available in our Pune office
> and 
> I tried to replicate the issue using these cards. But I was not able to
> reproduce 
> the issue with these cards. 
> 
> 
> Customer is using following cards:
> 
> AMD FirePro V3900
> AMD FirePro W2100 
> AMD Radeon HD 3450 
> 
> I will ask him to rebuild initrd and check status.

That worked! Customer is now able to get display on both monitors.
Comment 32 Lyude 2018-02-06 16:54:35 UTC 
Builds available at https://brewweb.engineering.redhat.com/brew/taskinfo?taskID=15220281
Comment 36 errata-xmlrpc 2018-06-19 05:19:38 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2018:1899
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