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Bug 1363952

Summary: Images are missing from Procedure 2.1. Downloading Entitlements from the customer portal
Product: Red Hat Update Infrastructure for Cloud Providers Reporter: Radek Bíba <rbiba>
Component: DocumentationAssignee: Radek Bíba <rbiba>
Status: CLOSED CURRENTRELEASE QA Contact: Radek Bíba <rbiba>
Severity: unspecified Docs Contact:
Priority: unspecified    
Version: 2.1CC: adahms, ahumbe, jfalcon, lwilliam, melewis, rhsm-docs, snelsond, tsanders
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Last Closed: 2017-03-24 07:48:55 UTC Type: Bug
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Description Radek Bíba 2016-08-04 06:40:08 UTC
Description of problem:
https://access.redhat.com/documentation/en-US/Red_Hat_Update_Infrastructure/2.1/html-single/Installation_Guide/index.html#proc-Installation_Guide-Entitlements-Downloading_Entitlements_from_the_customer_portal (Procedure 2.1. Downloading Entitlements from the customer portal) should contain several figures:

Figure 2.1. Manage Your Subscriptions
Figure 2.2. Manage Your RHUI Subscriptions
Figure 2.3. Create a New RHUI
Figure 2.4. Register a New RHUI
Figure 2.5. Adding Subscriptions
Figure 2.6. Download Entitlement Certificate
Figure 2.7. Download Red Hat Public CA Certificate

However, no images are shown. When I try opening one of the image URLs, I get a 404 error page.

Version-Release number of selected component (if applicable):
Revision 0-63

Document URL: 

Section Number and Name: 

Describe the issue: 

Suggestions for improvement: 

Additional information:

Comment 3 Radek Bíba 2016-08-08 14:42:58 UTC
Megan, since you're the one who has edited the Installation Guide recently, could you please check what might be wrong with the screenshots? (See comment 0 for details.)

Comment 4 Megan Lewis 2016-08-11 05:56:51 UTC
Hi Radek, 

I can definitely see that the screenshots aren't there anymore as well. I updated many of the screenshots in that section in March 2015 and the screenshots were displaying correctly when the book was published in September 2015, as far as I remember. But having a look through the old svn repo (https://svn.devel.redhat.com/repos/ecs/Red_Hat_Update_Infrastructure/2.1/Installation_Guide/en-US/) none of the images seem to be in the repo, which is weird. The images, except step 1 and 7, are all in the 3.0 repo so I'm really not sure what's happened there? 

Les Williams is who was working most recently on the RHUI docs perhaps he can give some insight? 

Sorry I couldn't give a definitive answer, 
Megan

Comment 5 Radek Bíba 2016-08-15 07:07:35 UTC
Hi Megan,

Thanks for looking into this. I spoke with Les before writing comment 3, and he suggested that I contact you. :)

Les says he's only working on RHUI 3 documentation, for which he uses asciidoc and gitlab. Anyway, AIUI, whoever assigns this bug to him/her can still take the images from the svn repo (although I don't see the images for step 1 and 7). Thanks much for providing the link.

Comment 6 Radek Bíba 2016-09-29 09:08:24 UTC
*** Bug 1376028 has been marked as a duplicate of this bug. ***

Comment 10 Radek Bíba 2017-01-04 08:31:29 UTC
*** Bug 1409975 has been marked as a duplicate of this bug. ***

Comment 12 Radek Bíba 2017-03-24 07:48:55 UTC
I've gone ahead and edited the Installation Guide. Most of the images that the affected procedure was supposed to contain were available in SVN but had different names. I've commented out (two) references to missing images (they weren't that important in the context of the procedure, anyway) and changed the "fileref's" of the rest of the images to the actual file names, so they're now displayed correctly.

Fixed document: https://access.redhat.com/documentation/en-US/Red_Hat_Update_Infrastructure/2.1/html/Installation_Guide/sect-Installation_Guide-Installation_Requirements-Entitlements.html

Changes: http://svn.devel.redhat.com/cgi-bin/viewvc.cgi/ecs/Red_Hat_Update_Infrastructure/2.1/Installation_Guide/en-US/Installation_Requirements.xml?r1=100151&r2=100150&pathrev=100151