Mike, since it's the same customer, and there is already detailed bug 1378477 for how auto-tagging was broken for them, and was breaking refresh, I'm closing as dup. Just updated there - bug 1378477 comment 35 - on progress fixing the underlying bugs in auto-tagging and adding UI. Feel free to re-open if I misunderstood and there is a separate issue. *** This bug has been marked as a duplicate of bug 1378477 ***
The needinfo request[s] on this closed bug have been removed as they have been unresolved for 1000 days