Bug 1377728 - Error refreshing manifest. Runtime Error null at org.candlepin.sync.Exporter.exportProducts:517
Summary: Error refreshing manifest. Runtime Error null at org.candlepin.sync.Exporter....
Keywords:
Status: CLOSED WORKSFORME
Alias: None
Product: Red Hat Satellite
Classification: Red Hat
Component: Candlepin
Version: 6.2.0
Hardware: Unspecified
OS: Unspecified
high
medium vote
Target Milestone: Unspecified
Assignee: satellite6-bugs
QA Contact: Katello QA List
URL:
Whiteboard:
Depends On: 1380507
Blocks: 1338516
TreeView+ depends on / blocked
 
Reported: 2016-09-20 13:12 UTC by Sasha Segal
Modified: 2016-09-30 14:23 UTC (History)
5 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
: 1380507 1380508 (view as bug list)
Environment:
Last Closed: 2016-09-30 14:23:25 UTC
Target Upstream Version:

Attachments (Terms of Use)
Screenshot of error (175.10 KB, image/png)
2016-09-20 13:12 UTC, Sasha Segal 		no flags Details
Foreman debug log (14.37 MB, application/x-xz)
2016-09-20 13:33 UTC, Sasha Segal 		no flags Details
View All Add an attachment (proposed patch, testcase, etc.)

Description Sasha Segal 2016-09-20 13:12:37 UTC 
Created attachment 1202887 [details]
Screenshot of error

Description of problem:
Unable to refresh Subscription Manifest.

Version-Release number of selected component (if applicable):


How reproducible:

Always.

Steps to Reproduce:
1. Go to https://satellite6-ops.rhev-ci-vms.eng.rdu2.redhat.com/subscriptions/manifest/import
2. Click on "Refresh Manifest"
3.

Actual results:

Not refreshed, get error: Error refreshing manifest. Runtime Error null at org.candlepin.sync.Exporter.exportProducts:517

Expected results:

Refresh Manifest, More information if error occurs.

Additional info:
Comment 1 Sasha Segal 2016-09-20 13:16:18 UTC 
During that time Customer Portal show Maintenance screen.
Comment 2 Sasha Segal 2016-09-20 13:33:33 UTC 
Created attachment 1202890 [details]
Foreman debug log
Comment 3 Sasha Segal 2016-09-20 14:37:05 UTC 
Also we found that Manifest version was 6.1 while Satellite already upgraded to 6.2
Comment 6 Barnaby Court 2016-09-22 19:20:36 UTC 
This appears to have been a transient issue. Please refresh the org in the portal and then retry the manifest export.
Comment 7 Sasha Segal 2016-09-24 09:13:35 UTC 
The issue solved after Portal support fixed issue with Portal, I was able export correct manifest (6.2 for installed 6.2). With correct manifest all works.
Comment 8 Chris Snyder 2016-09-30 14:23:25 UTC 
This was fixed with the fix to the upstream data.
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