Bug 1388452 - Internal Server Error 500 sometimes as a blank page with plaintext instead of a modal window
Summary: Internal Server Error 500 sometimes as a blank page with plaintext instead of...
Keywords:
Status: CLOSED WORKSFORME
Alias: None
Product: Red Hat CloudForms Management Engine
Classification: Red Hat
Component: Appliance
Version: 5.7.0
Hardware: Unspecified
OS: Unspecified
medium
medium
Target Milestone: GA
: cfme-future
Assignee: Gregg Tanzillo
QA Contact: Jan Krocil
URL:
Whiteboard: ui:appliance:error
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2016-10-25 11:51 UTC by Jan Krocil
Modified: 2016-11-18 22:17 UTC (History)
6 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2016-11-15 15:16:43 UTC
Category: ---
Cloudforms Team: CFME Core
Target Upstream Version:

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Links
System ID Private Priority Status Summary Last Updated
Red Hat Bugzilla 1375253 0 medium CLOSED RHEV C&U creds validation broken; success is followed by 2 failures, clicking add button afterwards sometimes ends with ... 2021-02-22 00:41:40 UTC
Red Hat Bugzilla 1388188 0 unspecified CLOSED puma server crashing? 2021-02-22 00:41:40 UTC

Internal Links: 1375253 1388188

Description Jan Krocil 2016-10-25 11:51:58 UTC 
Description of problem:
SSIA

Version-Release number of selected component (if applicable):
5.7.0.6

How reproducible:
-

Steps to Reproduce:
Ran into this when investigating https://bugzilla.redhat.com/show_bug.cgi?id=1375253.
1. Infra > Providers > Add
2. Type: RHEV
3. Add Default and C&U credentials
4. Validate
5. If it was a success, start from the beginning
6. Otherwise, click Validate, until it succeeds
7. Click Add

Actual results:
Blank page with an error message in plaintext OR a modal window.
If its a blank page, you just reproduced the issue! Otherwise, remove the provider and try again.

Expected results:
The error should always be in a modal window.

Additional info:
Comment 2 Jan Krocil 2016-10-25 17:11:48 UTC 
This is the error message "An unhandled lowlevel error occurred. The application logs may have details." and I'll be adding logs shortly.
Comment 3 Dave Johnson 2016-10-25 19:48:51 UTC 
This is atleast related if not a duplicate of bug 1388188
Comment 4 Harpreet Kataria 2016-10-26 03:19:07 UTC 
Aparna,

Can you please see look into this one and see if you can recreate.

Thanks,
~Harpreet
Comment 5 Harpreet Kataria 2016-10-27 20:00:16 UTC 
Gregg,

This one looks like similar or dup of https://bugzilla.redhat.com/show_bug.cgi?id=1388188.

Please send this back to me if it turns out to be UI bug.

Thanks,
~Harpreet
Comment 6 Dave Johnson 2016-11-15 15:16:43 UTC 
unable to reproduce this, I wrote some automation to continuously hit the  validate button on an appliance with an unpatched ovirt gem and couldn't force this to happen, even on 5.7.0.6 of the original description despite multiple people hitting this, closing as unreproducible for now.
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