Note: This bug is displayed in read-only format because the product is no longer active in Red Hat Bugzilla.
RHEL Engineering is moving the tracking of its product development work on RHEL 6 through RHEL 9 to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "RHEL project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs in the statuses "NEW", "ASSIGNED", and "POST" are being migrated throughout September 2023. Bugs of Red Hat partners with an assigned Engineering Partner Manager (EPM) are migrated in late September as per pre-agreed dates. Bugs against components "kernel", "kernel-rt", and "kpatch" are only migrated if still in "NEW" or "ASSIGNED". If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "RHEL project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/RHEL-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.

Bug 1390341

Summary: rhn-migrate-classic-to-rhsm is failing to stop and disable services
Product: Red Hat Enterprise Linux 6 Reporter: John Sefler <jsefler>
Component: subscription-managerAssignee: Kevin Howell <khowell>
Status: CLOSED ERRATA QA Contact: John Sefler <jsefler>
Severity: medium Docs Contact:
Priority: high    
Version: 6.9CC: csnyder, redakkan, skallesh, vrjain
Target Milestone: rcKeywords: Triaged
Target Release: ---   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2017-03-21 10:56:42 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:

Description John Sefler 2016-10-31 18:17:11 UTC 
Description of problem:
Newly introduced by RFE Bug 1185914 is an automatic feature that stops and disables services [osad,rhnsd].  Unfortunately it appears to stop and disable services a little too aggressively which throws errors in the output...  See reproducer.

I'd propose that the logic be changed for stopping and disabling services to pseudo code like this...

for each package p in [osad,rhnsd] {
    if package $p is installed, then {
        if service $p is running, then {
            service $p stop
        }
        chkconfig $p off
    }
}


Version-Release number of selected component (if applicable):
[root@jsefler-rhel6 ~]# rpm -q subscription-manager-migration
subscription-manager-migration-1.18.3-1.el6.x86_64


How reproducible:


Steps to Reproduce:
[root@jsefler-rhel6 ~]# rhnreg_ks --serverUrl=https://rhsm-sat5.usersys.redhat.com/XMLRPC --username=rhsm-client --password=password --profilename=rhsm-automation.jsefler-rhel6.usersys.redhat.com --force --norhnsd --nohardware --nopackages --novirtinfo
[root@jsefler-rhel6 ~]# 
[root@jsefler-rhel6 ~]# 
[root@jsefler-rhel6 ~]# service osad status
osad is stopped
[root@jsefler-rhel6 ~]# service rhnsd status
rhnsd is stopped
[root@jsefler-rhel6 ~]# 
[root@jsefler-rhel6 ~]# 
[root@jsefler-rhel6 ~]# chkconfig --list osad
osad           	0:off	1:off	2:on	3:on	4:on	5:on	6:off
[root@jsefler-rhel6 ~]# chkconfig --list rhnsd
rhnsd          	0:off	1:off	2:on	3:on	4:on	5:on	6:off
[root@jsefler-rhel6 ~]# 
[root@jsefler-rhel6 ~]# rhn-migrate-classic-to-rhsm
Legacy username: rhsm-client
Legacy password: 
Destination username: testuser1 
Destination password: 
Org: admin

Retrieving existing legacy subscription information...

+-----------------------------------------------------+
System is currently subscribed to these legacy channels:
+-----------------------------------------------------+
rhel-x86_64-server-6

+-----------------------------------------------------+
Installing product certificates for these legacy channels:
+-----------------------------------------------------+
rhel-x86_64-server-6

Product certificates installed successfully to /etc/pki/product.

Preparing to unregister system from legacy server...
System successfully unregistered from legacy server.
Stopping and disabling legacy services...
Shutting down osad:                                        [FAILED]
Usage: /etc/init.d/osad {start|stop|restart|reload|status|condrestart}

Attempting to register system to destination server...
Registering to: jsefler-candlepin.usersys.redhat.com:8443/candlepin
The system has been registered with ID: bc1ab642-89f3-4f33-97c3-c791bed03796 

Installed Product Current Status:
Product Name: Red Hat Enterprise Linux Server
Status:       Not Subscribed

Unable to find available subscriptions for all your installed products.
System 'jsefler-rhel6.usersys.redhat.com' successfully registered.

[root@jsefler-rhel6 ~]# 



Actual results:
Stopping and disabling legacy services...
Shutting down osad:                                        [FAILED]
Usage: /etc/init.d/osad {start|stop|restart|reload|status|condrestart}


Expected results:
In this case since the service was already stopped, there would not have been any feedback in the rhn-migrate-classic-to-rhsm output.
Then the call to 'chkconfig osad off' would pass (also with no output)
Moreover, I think the current implementation is calling 'service osad disable' instead of 'chkconfig osad off'
[root@jsefler-rhel6 ~]# service osad disable
Usage: /etc/init.d/osad {start|stop|restart|reload|status|condrestart}


Additional info:
Comment 1 John Sefler 2016-10-31 18:28:03 UTC 
Note: In the current implementation, if one of the packages is not installed, you'll get questionable feedback like this:

Preparing to unregister system from legacy server...
System successfully unregistered from legacy server.
Stopping and disabling legacy services...
osad: unrecognized service
osad: unrecognized service


Using the proposed logic in comment 0, you'll avoid the "unrecognized service".
Comment 4 Chris Snyder 2016-11-16 19:10:00 UTC 
Fixed upstream. Moving to POST.
Comment 6 John Sefler 2016-12-13 20:43:44 UTC 
Verifying Version...
[root@jsefler-rhel6 ~]# rpm -q subscription-manager-migration
subscription-manager-migration-1.18.6-1.el6.x86_64

With these classic packages installed...
[root@jsefler-rhel6 ~]# rpm -q osad rhnsd
osad-5.11.44-5.el6sat.noarch
rhnsd-4.9.3-5.el6.x86_64

[root@jsefler-rhel6 ~]# rhnreg_ks --serverUrl=https://rhsm-sat5.usersys.redhat.com/XMLRPC --username=rhsm-client --password=password --profilename=rhsm-automation.jsefler-rhel6.usersys.redhat.com --force --norhnsd --nohardware --nopackages --novirtinfo
[root@jsefler-rhel6 ~]# 
[root@jsefler-rhel6 ~]# 
[root@jsefler-rhel6 ~]# service osad status
osad is stopped
[root@jsefler-rhel6 ~]# service rhnsd status
rhnsd (pid  13167) is running...
[root@jsefler-rhel6 ~]# 
[root@jsefler-rhel6 ~]# 
[root@jsefler-rhel6 ~]# chkconfig --list osad
osad           	0:off	1:off	2:on	3:on	4:on	5:on	6:off
[root@jsefler-rhel6 ~]# chkconfig --list rhnsd
rhnsd          	0:off	1:off	2:on	3:on	4:on	5:on	6:off
[root@jsefler-rhel6 ~]# 
[root@jsefler-rhel6 ~]# 
[root@jsefler-rhel6 ~]# rhn-migrate-classic-to-rhsm --destination-url=subscription.rhsm.stage.redhat.com:443/subscription
Legacy username: rhsm-client
Legacy password: 
Destination username: qa
Destination password: 

Retrieving existing legacy subscription information...

+-----------------------------------------------------+
System is currently subscribed to these legacy channels:
+-----------------------------------------------------+
rhel-x86_64-server-6

+-----------------------------------------------------+
Installing product certificates for these legacy channels:
+-----------------------------------------------------+
rhel-x86_64-server-6

Product certificates installed successfully to /etc/pki/product.

Preparing to unregister system from legacy server...
System successfully unregistered from legacy server.
Stopping and disabling legacy services...

Attempting to register system to destination server...
Registering to: subscription.rhsm.stage.redhat.com:443/subscription
The system has been registered with ID: f8e50646-e66f-40c7-ae18-32f4ecbd1e20 

Installed Product Current Status:
Product Name: Red Hat Enterprise Linux Server
Status:       Subscribed

System 'jsefler-rhel6.usersys.redhat.com' successfully registered.

[root@jsefler-rhel6 ~]# 
[root@jsefler-rhel6 ~]# chkconfig --list rhnsd
rhnsd          	0:off	1:off	2:off	3:off	4:off	5:off	6:off
[root@jsefler-rhel6 ~]# chkconfig --list osad
osad           	0:off	1:off	2:off	3:off	4:off	5:off	6:off
[root@jsefler-rhel6 ~]# 

VERIFIED:  a FAILURE is no longer encountered when "Stopping and disabling legacy services".  In fact, both the chkconfig of rhnsd and osad were disabled after the migration was completed.


--------------------------------------------------------

Let's verify again without one of the classic packages installed (let's remove osad and verify rhn-migrate-classic-to-rhsm is successful)... 


[root@jsefler-rhel6 ~]# subscription-manager unregister 
System has been unregistered.
[root@jsefler-rhel6 ~]# 
[root@jsefler-rhel6 ~]# yum remove --quiet --assumeyes osad
[root@jsefler-rhel6 ~]# 
[root@jsefler-rhel6 ~]# chkconfig rhnsd on
[root@jsefler-rhel6 ~]# chkconfig --list rhnsd
rhnsd          	0:off	1:off	2:on	3:on	4:on	5:on	6:off
[root@jsefler-rhel6 ~]# 
[root@jsefler-rhel6 ~]# 
[root@jsefler-rhel6 ~]# rhnreg_ks --serverUrl=https://rhsm-sat5.usersys.redhat.com/XMLRPC --username=rhsm-client --password=password --profilename=rhsm-automation.jsefler-rhel6.usersys.redhat.com --force --norhnsd --nohardware --nopackages --novirtinfo
[root@jsefler-rhel6 ~]# 
[root@jsefler-rhel6 ~]# 
[root@jsefler-rhel6 ~]# service osad status
osad: unrecognized service
[root@jsefler-rhel6 ~]# service rhnsd status
rhnsd (pid  13167) is running...
[root@jsefler-rhel6 ~]# 
[root@jsefler-rhel6 ~]# 
[root@jsefler-rhel6 ~]# chkconfig --list osad
error reading information on service osad: No such file or directory
[root@jsefler-rhel6 ~]# chkconfig --list rhnsd
rhnsd          	0:off	1:off	2:on	3:on	4:on	5:on	6:off
[root@jsefler-rhel6 ~]# 
[root@jsefler-rhel6 ~]# 
[root@jsefler-rhel6 ~]# 
[root@jsefler-rhel6 ~]# rhn-migrate-classic-to-rhsm --destination-url=subscription.rhsm.stage.redhat.com:443/subscription
Legacy username: rhsm-client
Legacy password: 
Destination username: qa
Destination password: 

Retrieving existing legacy subscription information...

+-----------------------------------------------------+
System is currently subscribed to these legacy channels:
+-----------------------------------------------------+
rhel-x86_64-server-6

+-----------------------------------------------------+
Installing product certificates for these legacy channels:
+-----------------------------------------------------+
rhel-x86_64-server-6

Product certificates installed successfully to /etc/pki/product.

Preparing to unregister system from legacy server...
System successfully unregistered from legacy server.
Stopping and disabling legacy services...

Attempting to register system to destination server...
Registering to: subscription.rhsm.stage.redhat.com:443/subscription
The system has been registered with ID: 0ca601ae-a3ad-41ee-aa50-88378a8612d7 

Installed Product Current Status:
Product Name: Red Hat Enterprise Linux Server
Status:       Subscribed

System 'jsefler-rhel6.usersys.redhat.com' successfully registered.

[root@jsefler-rhel6 ~]# 
[root@jsefler-rhel6 ~]# chkconfig --list osad
error reading information on service osad: No such file or directory
[root@jsefler-rhel6 ~]# chkconfig --list rhnsd
rhnsd          	0:off	1:off	2:off	3:off	4:off	5:off	6:off
[root@jsefler-rhel6 ~]# 


VERIFIED: Even with one of the classic packages (osad) not installed, rhn-migrate-classic-to-rhsm was graceful "Stopping and disabling legacy services...".  No FAILURES encountered.
Comment 8 errata-xmlrpc 2017-03-21 10:56:42 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://rhn.redhat.com/errata/RHSA-2017-0698.html