From Bugzilla Helper: User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.6) Gecko/20040124 Description of problem: I tried for a while getting this printer to work with a USB lead, but I had the "Media tray empty!" error that has been reported a _lot_ in the help forum (http://sourceforge.net/forum/forum.php?forum_id=53439) on the sourceforge hp printer drivers project (and I couldn't find an answer to this problem) and then it locked the whole machine up a few times and so I am now trying using the parallel port connector... When I launch system-config-printer in a terminal I get this error: /usr/bin/ptal-devid: Unable to open device "device"! Syntax: /usr/bin/ptal-devid [<devname>] [-previous] [[<modifiers>] <queries>]... Where <devname> may be one of: Supported <modifiers> (for following <queries>): -previous -- Gets previous string (must be first option) -short -- Displays field values only -long -- Displays leading field name through semicolon Supported <queries>: -field <key> -- Queries specific field -mfg -- Queries manufacturer fields -mdl -- Queries model fields -cmd -- Queries command set fields -sern -- Queries serial number fields If I continue and add it as a new printer and try to print a test page nothing is printed. I brought this printer as it was listed as being 100% supported (http://www.linuxprinting.org/show_printer.cgi?recnum=HP-Business_Inkjet_1100) and I didn't want have to spend ages messing around to get the thing working... so much for that plan... :-/ Anyone have any ideas? Version-Release number of selected component (if applicable): How reproducible: Always Steps to Reproduce: 1. run system-config-printer 2. install printer 3. try to print - nothing happens Additional info:
The "media tray empty" message is a red herring: it is incorrect, but harmless. It is not indicating something that would cause a problem to print. If your machine locks up at all during printing, this indicates a kernel bug. You can ignore the ptal-devid messages, since I don't believe the Business Inkjet series is for multifunction devices (is it?). Reassigning to kernel for lock-up problem. What does 'uname -rm' say?
The HP Business Inkjet 1100 is just a printer and not a scanner so I guess this means it is not a "multifunction device"? uname -rm 2.6.8-1.521 i686
I guess it would be nice for this printer not to lock up Fedora Core 2 when connected via a USB lead, however I can't remember exactly how this happened, though it has happened about 3 times. Existing ssh sessions have also been locked up so that a remote reboot was not possible. If you do think this is important I guess I could try to duplicate this problem. But my concern is more to get some prints from the printer -- I haven't managed to print a single thing from this printer since I brought it and I don't really care if it is attached with a parallel lead and not a USB one as long as I can actually get it to actually print things...
I think I may have misinterpreted. When you said: "and so I am now trying using the parallel port connector..." did you mean that the problems you've reported (ptal-devid messages, no output) have been from trying the parallel port connection, or that you would try the parallel port connection next to see what difference it makes? If you've tried the parallel port connection and still can't get it to print I'd like to focus on that.
Sorry if I have been unclear. The lockups were with the USB lead. I have now given up with USB and I'm trying with a parallel lead, the error message above (ptal-devid) is from using the parallel connector, with a USB connector I get the "media tray empty!" message.
Okay, reassigning back to concentrate on this first.
Please attach the output of 'printconf-tui --Xexport'. I'd like you to edit /etc/cups/cupsd.conf and change the LogLevel line to read: LogLevel debug2 Then do this: service cups stop >/var/log/cups/error_log service cups start Then wait a few seconds and submit a print job, and attach /var/log/cups/error_log if you don't get inked paper.
Created attachment 106724 [details] cups error log I had to upload this using Lynx because the new file browser in FC3 dosn't list plain text file for some reason....
The error log attached above was generated while from adding the printer using system-config-printer and then asking it to print a test page. I'm not 100% sure that nothing was printed because I'm not at this computer at the moment but I will be able to check it withing a hour, however I have does exactly the same thing several times already... so I don't expect it to have printed anything.
Thanks. I also need the output of 'printconf-tui --Xexport'.
Created attachment 106726 [details] printconf-tui --Xexport
Does 'dmesg' show any lp or parport messages?
Yes, it has this: parport0: PC-style at 0x378 [PCSPP,TRISTATE] parport0: Printer, hp hp business inkjet 1100 lp0: using parport0 (polling). lp0: console ready
What does 'ps axf' show?
Created attachment 107004 [details] relevent output of 'ps axf'
Created attachment 107005 [details] relevent output of 'ps axf' Done with a wider terminal so that stuff is not chopped off...
Looks very much like the printer isn't accepting data. Has the same hardware worked before with a different version of Linux, or with anything? It might well be a faulty cable or something like that. Others with the same printer model have had success with Fedora Core 3.
The printer is brand new, I have never managed to print a thing from it, it dos have lights on it so it's not totally dead, I could try printing from Windows in VMWare I suppose, also I could test the cable on another machine. But first I'll try printing from a Fedora 1 machine and then I might also upgrade the machine to FC3 and try that... I'll let you know how I get on...
No luck with FC1, the printer is detected OK but the test page doesn't come out. I don't know if any FC1 logs or settings would help at all, I assume not since it's no longer supported. With XP in VMWare connecting via the parallel port doesn't work -- XP doesn't detect a printer and with the USB cable VMWare reports that the device is in use by the host operating system and I don't know what to do to fix this, so no joy in getting anything to print using VMWare. Now I'll upgrade to FC3 and see if that helps...
OK, I have upgraded to FC3, I ran system-config-printer from a terminal and everything was as before -- it all worked, apart from that fact that the test page doesn't print. There was this message in the terminal: No match for parallel port device: mfr "hp" model "hp business inkjet 1100" desc "hp business inkjet 1100" cmdset "MLC,PCL,PML,DESKJET,DW-PCL,DYN" Please report this message in Bugzilla: https://bugzilla.redhat.com/bugzilla Choose 'foomatic' as the component. I can't return the printer as all the packaging and windows drivers cd etc have been binned :-/
Do you have another cable you can try?
I have brought a brand new parallel port and usb cables, neither makes any difference, I still can't get a single bit of paper out of this printer. Should I just give up on this at this stage?
Perhaps there's some newer firmware you can download? Other uses with the same model of printer have reported success with FC3, so I don't think there is a problem in general with that model. Closing as WORKSFORME due to other reports of success.