Red Hat Bugzilla – Bug 139295
Can't print to a hp business inkjet 1100
Last modified: 2007-11-30 17:10:54 EST
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User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.6) Gecko/20040124
Description of problem:
I tried for a while getting this printer to work with a USB lead, but
I had the "Media tray empty!" error that has been reported a _lot_ in
the help forum (http://sourceforge.net/forum/forum.php?forum_id=53439)
on the sourceforge hp printer drivers project (and I couldn't find an
answer to this problem) and then it locked the whole machine up a few
times and so I am now trying using the parallel port connector...
When I launch system-config-printer in a terminal I get this error:
/usr/bin/ptal-devid: Unable to open device "device"!
Syntax: /usr/bin/ptal-devid [<devname>] [-previous] [[<modifiers>]
Where <devname> may be one of:
Supported <modifiers> (for following <queries>):
-previous -- Gets previous string (must be first option)
-short -- Displays field values only
-long -- Displays leading field name through semicolon
-field <key> -- Queries specific field
-mfg -- Queries manufacturer fields
-mdl -- Queries model fields
-cmd -- Queries command set fields
-sern -- Queries serial number fields
If I continue and add it as a new printer and try to print a test page
nothing is printed.
I brought this printer as it was listed as being 100% supported
and I didn't want have to spend ages messing around to get the thing
working... so much for that plan... :-/
Anyone have any ideas?
Version-Release number of selected component (if applicable):
Steps to Reproduce:
1. run system-config-printer
2. install printer
3. try to print - nothing happens
The "media tray empty" message is a red herring: it is incorrect, but
harmless. It is not indicating something that would cause a problem
If your machine locks up at all during printing, this indicates a
You can ignore the ptal-devid messages, since I don't believe the
Business Inkjet series is for multifunction devices (is it?).
Reassigning to kernel for lock-up problem. What does 'uname -rm' say?
The HP Business Inkjet 1100 is just a printer and not a scanner so I
guess this means it is not a "multifunction device"?
I guess it would be nice for this printer not to lock up Fedora Core 2
when connected via a USB lead, however I can't remember exactly how
this happened, though it has happened about 3 times. Existing ssh
sessions have also been locked up so that a remote reboot was not
possible. If you do think this is important I guess I could try to
duplicate this problem.
But my concern is more to get some prints from the printer -- I
haven't managed to print a single thing from this printer since I
brought it and I don't really care if it is attached with a parallel
lead and not a USB one as long as I can actually get it to actually
I think I may have misinterpreted. When you said:
"and so I am now trying using the parallel port connector..."
did you mean that the problems you've reported (ptal-devid messages,
no output) have been from trying the parallel port connection, or that
you would try the parallel port connection next to see what difference
If you've tried the parallel port connection and still can't get it to
print I'd like to focus on that.
Sorry if I have been unclear. The lockups were with the USB lead. I
have now given up with USB and I'm trying with a parallel lead, the
error message above (ptal-devid) is from using the parallel connector,
with a USB connector I get the "media tray empty!" message.
Okay, reassigning back to concentrate on this first.
Please attach the output of 'printconf-tui --Xexport'.
I'd like you to edit /etc/cups/cupsd.conf and change the LogLevel line
Then do this:
service cups stop
service cups start
Then wait a few seconds and submit a print job, and attach
/var/log/cups/error_log if you don't get inked paper.
Created attachment 106724 [details]
cups error log
I had to upload this using Lynx because the new file browser in FC3 dosn't list
plain text file for some reason....
The error log attached above was generated while from adding the
printer using system-config-printer and then asking it to print a test
I'm not 100% sure that nothing was printed because I'm not at this
computer at the moment but I will be able to check it withing a hour,
however I have does exactly the same thing several times already... so
I don't expect it to have printed anything.
Thanks. I also need the output of 'printconf-tui --Xexport'.
Created attachment 106726 [details]
Does 'dmesg' show any lp or parport messages?
Yes, it has this:
parport0: PC-style at 0x378 [PCSPP,TRISTATE]
parport0: Printer, hp hp business inkjet 1100
lp0: using parport0 (polling).
lp0: console ready
What does 'ps axf' show?
Created attachment 107004 [details]
relevent output of 'ps axf'
Created attachment 107005 [details]
relevent output of 'ps axf'
Done with a wider terminal so that stuff is not chopped off...
Looks very much like the printer isn't accepting data.
Has the same hardware worked before with a different version of Linux, or with
anything? It might well be a faulty cable or something like that.
Others with the same printer model have had success with Fedora Core 3.
The printer is brand new, I have never managed to print a thing from
it, it dos have lights on it so it's not totally dead, I could try
printing from Windows in VMWare I suppose, also I could test the cable
on another machine. But first I'll try printing from a Fedora 1
machine and then I might also upgrade the machine to FC3 and try
that... I'll let you know how I get on...
No luck with FC1, the printer is detected OK but the test page doesn't
come out. I don't know if any FC1 logs or settings would help at all,
I assume not since it's no longer supported.
With XP in VMWare connecting via the parallel port doesn't work -- XP
doesn't detect a printer and with the USB cable VMWare reports that
the device is in use by the host operating system and I don't know
what to do to fix this, so no joy in getting anything to print using
Now I'll upgrade to FC3 and see if that helps...
OK, I have upgraded to FC3, I ran system-config-printer from a
terminal and everything was as before -- it all worked, apart from
that fact that the test page doesn't print.
There was this message in the terminal:
No match for parallel port device:
model "hp business inkjet 1100"
desc "hp business inkjet 1100"
Please report this message in Bugzilla:
Choose 'foomatic' as the component.
I can't return the printer as all the packaging and windows drivers cd
etc have been binned :-/
Do you have another cable you can try?
I have brought a brand new parallel port and usb cables, neither makes
any difference, I still can't get a single bit of paper out of this
Should I just give up on this at this stage?
Perhaps there's some newer firmware you can download? Other uses with the same
model of printer have reported success with FC3, so I don't think there is a
problem in general with that model. Closing as WORKSFORME due to other reports