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Created attachment 1219859 [details] appliance logs Description of problem: SmartState is failing with ERROR -- : Unable to mount filesystem. The VM live on Cluster Datastore ----] E, [2016-11-11T13:19:36.343607 #31592:fc998c] ERROR -- : Couldn't open disk file: [BUD-LAB-DS002-SHARED] USTMVBCA902/USTMVBCA902.vmdk [----] E, [2016-11-11T13:19:36.343876 #31592:fc998c] ERROR -- : Unable to mount filesystem. Reason:[FFI::VixDiskLib::ApiWrapper#open (errcode=18000 - VIX_E_CANNOT_CONNECT_TO_HOST): Cannot connect to the host - [BUD-LAB-DS002-SHARED] USTMVBCA902/USTMVBCA902.vmdk] for VM [[BUD-LAB-DS002-SHARED] USTMVBCA902/USTMVBCA902.vmx] [----] E, [2016-11-11T13:19:36.357310 #31592:fc998c] ERROR -- : MIQ(ManageIQ::Providers::Vmware::InfraManager::Vm#scan_via_miq_vm) ScanMetadata error status:[16]: message:[Unable to mount filesystem. Reason:[FFI::VixDiskLib::ApiWrapper#open (errcode=18000 - VIX_E_CANNOT_CONNECT_TO_HOST): Cannot connect to the host - [BUD-LAB-DS002-SHARED] USTMVBCA902/USTMVBCA902.vmdk]] [----] E, [2016-11-11T13:19:45.240115 #3243:fc998c] ERROR -- : Q-task_id([4be0a774-a83b-11e6-9b09-005056ac33fd]) MIQ(VmScan#process_abort) job aborting, Unable to mount filesystem. Reason:[FFI::VixDiskLib::ApiWrapper#open (errcode=18000 - VIX_E_CANNOT_CONNECT_TO_HOST): Cannot connect to the host - [BUD-LAB-DS002-SHARED] USTMVBCA902/USTMVBCA902.vmdk] [----] E, [2016-11-11T13:53:59.115706 #2768:fc998c] ERROR -- : Couldn't open disk file: [BUD-LAB-DS002-SHARED] USTMVBCA902/USTMVBCA902.vmdk [----] E, [2016-11-11T13:53:59.127777 #2768:fc998c] ERROR -- : Unable to mount filesystem. Reason:[FFI::VixDiskLib::ApiWrapper#open (errcode=18000 - VIX_E_CANNOT_CONNECT_TO_HOST): Cannot connect to the host - [BUD-LAB-DS002-SHARED] USTMVBCA902/USTMVBCA902.vmdk] for VM [[BUD-LAB-DS002-SHARED] USTMVBCA902/USTMVBCA902.vmx] [----] E, [2016-11-11T13:53:59.409123 #2768:fc998c] ERROR -- : MIQ(ManageIQ::Providers::Vmware::InfraManager::Vm#scan_via_miq_vm) ScanMetadata error status:[16]: message:[Unable to mount filesystem. Reason:[FFI::VixDiskLib::ApiWrapper#open (errcode=18000 - VIX_E_CANNOT_CONNECT_TO_HOST): Cannot connect to the host - [BUD-LAB-DS002-SHARED] USTMVBCA902/USTMVBCA902.vmdk]] [----] E, [2016-11-11T13:54:14.170333 #3243:fc998c] ERROR -- : Q-task_id([0fe79480-a840-11e6-9b09-005056ac33fd]) MIQ(VmScan#process_abort) job aborting, Unable to mount filesystem. Reason:[FFI::VixDiskLib::ApiWrapper#open (errcode=18000 - VIX_E_CANNOT_CONNECT_TO_HOST): Cannot connect to the host - [BUD-LAB-DS002-SHARED] USTMVBCA902/USTMVBCA902.vmdk] Version-Release number of selected component (if applicable): CFME 5.6.2.2 VC 5.5 How reproducible: Steps to Reproduce: 1. 2. 3. Actual results: Expected results: Additional info:
Please assess the impact of this issue and update the severity accordingly. Please refer to https://bugzilla.redhat.com/page.cgi?id=fields.html#bug_severity for a reminder on each severity's definition.
Hello Dave, This bug can be closed because we fixed the issue by downgrading VDDK.
Which version of the vddk were you using and what did you downgrade too?
It was VDDK 5.5.5, and downgraded to VDDK 5.5.3
Closing per comment 5