Red Hat Satellite engineering is moving the tracking of its product development work on Satellite to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "Satellite project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs will be migrated starting at the end of May. If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "Satellite project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/SAT-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
Bug 1396349 - Timeout with 500 Internal Server error when loading the puppetclasses page
Summary: Timeout with 500 Internal Server error when loading the puppetclasses page
Keywords:
Status: CLOSED DUPLICATE of bug 1393773
Alias: None
Product: Red Hat Satellite
Classification: Red Hat
Component: Puppet
Version: 6.2.0
Hardware: Unspecified
OS: Unspecified
high
medium
Target Milestone: Unspecified
Assignee: satellite6-bugs
QA Contact: Katello QA List
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2016-11-18 06:56 UTC by Hao Chang Yu
Modified: 2020-01-17 16:12 UTC (History)
4 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2016-11-28 07:48:09 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)

Description Hao Chang Yu 2016-11-18 06:56:56 UTC 
Description of problem:

When the satellite server has large number of content views with puppet modules, it will take extremely long time to load the puppetclasses page and then timeout with 500 internal server error after about 3+ minutes of waiting.


Version-Release number of selected component (if applicable):
6.2

How reproducible:
Create 25++ content views and add a couple of puppet modules to them, such as puppetlab/motd and puppetlab/apache, and then publish them.


Steps to Reproduce:
1. Visit /environments page
2. then click the classes button 
3. Wait for a few minutes until the browser returns 500 internal Server Error.

Actual results:
500 internal server error.

Expected results:
The page should show a list of puppet classes.


Additional info:
Comment 1 Hao Chang Yu 2016-11-18 07:05:09 UTC 
More info:

The request stuck in the following query. As you can see, the query took more than a minute to execute possibly due to inefficient sql query.


2016-11-18 17:01:19 [sql] [D]   SQL (65800.6ms)  SELECT "puppetclasses"."id" AS t0_r0, "puppetclasses"."name" AS t0_r1, "puppetclasses"."created_at" AS t0_r2, "puppetclasses"."updated_at" AS t0_r3, "puppetclasses"."total_hosts" AS t0_r4, "puppetclasses"."global_class_params_count" AS t0_r5, "puppetclasses"."variable_lookup_keys_count" AS t0_r6, "environments"."id" AS t1_r0, "environments"."name" AS t1_r1, "environments"."created_at" AS t1_r2, "environments"."updated_at" AS t1_r3, "environments"."katello_id" AS t1_r4, "environments"."hosts_count" AS t1_r5, "environments"."hostgroups_count" AS t1_r6, "config_group_classes"."id" AS t2_r0, "config_group_classes"."puppetclass_id" AS t2_r1, "config_group_classes"."config_group_id" AS t2_r2, "config_group_classes"."created_at" AS t2_r3, "config_group_classes"."updated_at" AS t2_r4, "lookup_keys"."id" AS t3_r0, "lookup_keys"."key" AS t3_r1, "lookup_keys"."created_at" AS t3_r2, "lookup_keys"."updated_at" AS t3_r3, "lookup_keys"."puppetclass_id" AS t3_r4, "lookup_keys"."default_value" AS t3_r5, "lookup_keys"."path" AS t3_r6, "lookup_keys"."description" AS t3_r7, "lookup_keys"."validator_type" AS t3_r8, "lookup_keys"."validator_rule" AS t3_r9, "lookup_keys"."key_type" AS t3_r10, "lookup_keys"."override" AS t3_r11, "lookup_keys"."required" AS t3_r12, "lookup_keys"."lookup_values_count" AS t3_r13, "lookup_keys"."merge_overrides" AS t3_r14, "lookup_keys"."avoid_duplicates" AS t3_r15, "lookup_keys"."use_puppet_default" AS t3_r16, "lookup_keys"."type" AS t3_r17, "lookup_keys"."merge_default" AS t3_r18, "lookup_keys"."hidden_value" AS t3_r19, "hostgroups"."id" AS t4_r0, "hostgroups"."name" AS t4_r1, "hostgroups"."created_at" AS t4_r2, "hostgroups"."updated_at" AS t4_r3, "hostgroups"."environment_id" AS t4_r4, "hostgroups"."operatingsystem_id" AS t4_r5, "hostgroups"."architecture_id" AS t4_r6, "hostgroups"."medium_id" AS t4_r7, "hostgroups"."ptable_id" AS t4_r8, "hostgroups"."root_pass" AS t4_r9, "hostgroups"."puppet_ca_proxy_id" AS t4_r10, "hostgroups"."use_image" AS t4_r11, "hostgroups"."image_file" AS t4_r12, "hostgroups"."ancestry" AS t4_r13, "hostgroups"."vm_defaults" AS t4_r14, "hostgroups"."subnet_id" AS t4_r15, "hostgroups"."domain_id" AS t4_r16, "hostgroups"."puppet_proxy_id" AS t4_r17, "hostgroups"."title" AS t4_r18, "hostgroups"."realm_id" AS t4_r19, "hostgroups"."compute_profile_id" AS t4_r20, "hostgroups"."content_source_id" AS t4_r21, "hostgroups"."grub_pass" AS t4_r22, "hostgroups"."content_view_id" AS t4_r23, "hostgroups"."lifecycle_environment_id" AS t4_r24, "hostgroups"."lookup_value_matcher" AS t4_r25, "hostgroups"."hosts_count" AS t4_r26, "hostgroups"."kickstart_repository_id" AS t4_r27, "hostgroups"."openscap_proxy_id" AS t4_r28 FROM "puppetclasses" LEFT OUTER JOIN "environment_classes" ON "environment_classes"."puppetclass_id" = "puppetclasses"."id" LEFT OUTER JOIN "environments" ON "environments"."id" = "environment_classes"."environment_id" AND "environments"."id" IN (14, 25, 27, 8, 12, 17, 1, 15, 10, 26, 11, 4, 18, 20, 5, 13, 22, 9, 7, 16, 24, 6, 19, 2, 21, 23) LEFT OUTER JOIN "config_group_classes" ON "config_group_classes"."puppetclass_id" = "puppetclasses"."id" LEFT OUTER JOIN "environment_classes" "environment_classes_puppetclasses_join" ON "environment_classes_puppetclasses_join"."puppetclass_id" = "puppetclasses"."id" LEFT OUTER JOIN "lookup_keys" ON "lookup_keys"."id" = "environment_classes_puppetclasses_join"."puppetclass_lookup_key_id" AND "lookup_keys"."type" IN ('PuppetclassLookupKey') AND (environment_classes.puppetclass_lookup_key_id is NOT NULL) LEFT OUTER JOIN "hostgroup_classes" ON "hostgroup_classes"."puppetclass_id" = "puppetclasses"."id" LEFT OUTER JOIN "hostgroups" ON "hostgroups"."id" = "hostgroup_classes"."hostgroup_id" AND "hostgroups"."id" IN (2) WHERE (("puppetclasses"."id" IN (SELECT "puppetclasses"."id" FROM         "puppetclasses"
 |         INNER JOIN "environment_classes"
 |         ON "puppetclasses"."id" = "environment_classes"."puppetclass_id" 
 |         INNER JOIN "environments"
 |         ON "environment_classes"."environment_id" = "environments"."id" 
 |  WHERE "environments"."name" = 'KT_hao_gss_Library_hao_content_view_10_12' ))) AND "puppetclasses"."id" IN (33, 29)  ORDER BY puppetclasses.name
Comment 4 Ohad Levy 2016-11-28 07:48:09 UTC 

*** This bug has been marked as a duplicate of bug 1393773 ***
Note You need to log in before you can comment on or make changes to this bug.