Bug 1401137 - engine UI unaccesible because of stubborn error popup
Summary: engine UI unaccesible because of stubborn error popup
Keywords:
Status: CLOSED DUPLICATE of bug 1402401
Alias: None
Product: Red Hat Enterprise Virtualization Manager
Classification: Red Hat
Component: ovirt-engine
Version: unspecified
Hardware: Unspecified
OS: Unspecified
unspecified
medium
Target Milestone: ---
: ---
Assignee: Alexander Wels
QA Contact: meital avital
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2016-12-02 22:56 UTC by Dusan Fodor
Modified: 2016-12-08 08:36 UTC (History)
11 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2016-12-05 15:46:23 UTC
oVirt Team: UX
Target Upstream Version:
Embargoed:


Attachments (Terms of Use)
logs from engine (145.42 KB, application/zip)
2016-12-04 08:10 UTC, Dusan Fodor
no flags Details

Description Dusan Fodor 2016-12-02 22:56:29 UTC
Description of problem:
I was working with RHEVM without problem, but after I left it for a while and reopened, error occured. I kept getting error pop-up window saying "Error while executing action: A Request to the Server failed with the following Status Code: 500". When I closed it, i got another one: "Error while executing query: null".
When I closed this one, i got the previous error etc.

How reproducible:
Not sure, but there's a chance it's related with session timeout?

Version-Release number of selected component (if applicable):
RHEVM 4.0.6-4 and 4.0.6-3
JBEAP 7.0.3 (manual installed non latest version since with latest 7.0.4 there's bug 1400619 related)

Steps to Reproduce:
1. install & start RHEVM
2. open UI and wait
3.

Actual results:
Error popup you can't get rid of

Expected results:
Working UI

Additional info:
Logs attached (4.0.6-4 and 4.0.6-3 were tried on same engine database so they're in same log)

Comment 2 Oved Ourfali 2016-12-04 06:33:17 UTC
Can you please attach the complete server, engine and ui logs?

Comment 3 Dusan Fodor 2016-12-04 08:10:48 UTC
Created attachment 1227880 [details]
logs from engine

Comment 4 Oved Ourfali 2016-12-04 08:51:13 UTC
Alexander - can you take a look?

Dusan, can you please clear your cache, close the browser, open it and then try the same?

Comment 5 Alexander Wels 2016-12-05 13:35:34 UTC
Looking at the engine log, I see a very sick system. The engine cannot communicate with HOST1 or 2. Also looking at the server.log it appears the browser is running a client permutation that doesn't exist on the server anymore, and thus all of the requests are being rejected (maybe you upgraded/downgraded while the browser was still open?).

I would do 2 things:

1. restart the engine to hopefully clear out the task queue, and maybe restore communication with the hosts.
2. Refresh the browser to load the correct permutation.

Comment 6 Oved Ourfali 2016-12-05 14:37:10 UTC
Reducing the severity, as it doesn't seem like a real issue (see last comment).
Let's wait for the needinfo to be resolved and if it is a real issue I'll raise the severity accordingly.

Comment 7 Dusan Fodor 2016-12-05 15:44:29 UTC
Alexander, the "sickness" of system came probably because of experimental switching rhev for 4.0.6-3 while preserving engine database, but error itself occured before that, while system was fine and clean.
Nevertheless, after cleaning browser cache & reopening it works normally.
(which is strange because 3 days ago the same cleanup didn't change anything)

Comment 8 Oved Ourfali 2016-12-05 15:46:23 UTC
Dusan - thanks for testing this.
I'm Closing.
Please reopen if it happens again.

Comment 9 Michal Skrivanek 2016-12-08 08:36:39 UTC
Actually, this is very likely the problem discussed in bug 1402401

*** This bug has been marked as a duplicate of bug 1402401 ***


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