Created attachment 1248480 [details]
troubleshoot.txt from the printer troubleshooter
Description of problem:
I have a USB-connected HP LaserJet 1200 laser printer. From my Fedora 25 machine, most documents print just fine. However there are *certain* PDFs that refuse to print. I can print these troublesome PDFs from my Windows and Mac machines.
Version-Release number of selected component (if applicable):
- Fedora 25
- GNOME 3.22
100% reproducible with affected PDFs. 0% reproducible for other documents. Not sure what makes certain PDFs not work.
Steps to Reproduce:
1. Find/acquire/generate a troublesome PDF document (one is attached)
2. Print the PDF document from program that can print (evince, chromium, `lp`; doesn't matter)
The document shows up in the printer's job queue and the lights on the front of the printer begin to blink as though it's about to start printing. But it never actually prints. The job's status remains "processing" indefinitely. I've waited 30 minutes in this state and it never prints.
The document should print within 10 seconds of being sent to the printer.
- All text documents print fine from gedit and `lp`
- Most PDF documents print fine from evince, chromium, and `lp`
- Affected PDFs do not print from any program (evince, chromium, or `lp`)
- Attached troubleshooting.txt from the printer troubleshooter
- Attached a PDF that won't print
- Attached a PDF that does print
Created attachment 1248481 [details]
A PDF that won't print
Created attachment 1248482 [details]
A PDF that prints just fine
Created attachment 1248484 [details]
PPD file for the printer
would you mind sending cups logs from successful and unsuccessful printing (attach please /var/log/cups/error_log file - before that you need to set LogLevel to debug2 in /etc/cups/cupsd.conf and ErrorLog in /etc/cups/cups-files.conf) and trying to install your printer by 'hp-setup -i' and 'hp-plugin -i'?
Installing the printer via the CLI worked fine and I was able to use it to print a test page. I'm attaching the requested log files: one showing the debug logging printed during a successful print, and another with the debug logging printed during a print attempt that hangs forever.
Created attachment 1249192 [details]
/var/log/cups/error_log during a successful print
Created attachment 1249193 [details]
/var/log/cups/error_log during a print that hangs forever
I've seen similar issues with my Laserjet 400 M401dne. However in my case the printer light just flashes and there is nothing in the queue.
This happens with Okular, xpdf or lp. It only occurs with certain PDFs.
I did find that using Foxit those PDFs will print.
System is Xfce 25, fully up to date.
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