Red Hat Bugzilla – Bug 143238
clone_bug.cgi fails with large amount of comments
Last modified: 2007-04-18 13:17:29 EDT
Description of problem:
Choose the clone as feature.
One gets the error:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to
complete your request.
Please contact the server administrator, firstname.lastname@example.org and inform them of
the time the error occurred, and anything you might have done that may have
caused the error.
More information about this error may be available in the server error log.
Apache/2.0.46 (Red Hat) Server at bugzilla.redhat.com Port 443
Seems the comment part is too long to create a URL string or there are
characters that the cgi is failing on. Clone bug/feature needs to be optimized
to handle this either through using POST instead which may not work if you need
to select a product or have enter_bug.cgi load the data itself.
Only submitting the first comment. Conversations in the main Bugzilla database
have mentioned that most do not care about comments other than the first so we
will try this for a while and see what people think. Unfortunately Apache limits
the length of a URL query so unless this is all redesigned to be loaded by
enter_bug.cgi, then this will not work in most cases.