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Created attachment 1263683 [details] error Description of problem: Observed error message AttributeError: 'NoneType' object has no attribute 'id' when tried to list all available subscription from subscription-manager-gui against a golden ticket enabled org Version-Release number of selected component (if applicable): subscription management server: 2.0.26-1 subscription management rules: 5.21 subscription-manager: 1.19.1-1.git.832.46d4712.el7 python-rhsm: 1.19.1-1.git.5753.46d4712.el7 How reproducible: always against "snowwhite" org that have the "contentaccessmode" enabled Steps to Reproduce: 1.Register client against "snowwhite" 2. launch subscription-manager-gui 3. move to "all available subscriptions" tab , hit "update" Actual results: Observed error (PFA: error.png) Expected results: Should list all the available subscriptions Additional info: The issue is observed on both RHEL69 and RHEL74 machines having 1.19+ build The issue is observed only against the org that had the contentaccessmode enabled, against "admin" org it works as normal rhsm.log --------- 2017-03-16 18:19:32,867 [INFO] subscription-manager-gui:8116:AsyncPoolRefreshThread @connection.py:509 - Response: status=200, requestUuid=dfbccfa1-4f34-405b-9c9b-fec04d41d592, request="GET /candlepin/owners/snowwhite/pools?consumer=845d0ea2-9803-428e-9b42-84e2b4d56978&listall=true" 2017-03-16 18:19:32,892 [ERROR] subscription-manager-gui:8116:MainThread @utils.py:69 - 'NoneType' object has no attribute 'id' Traceback (most recent call last): File "/usr/lib/python2.7/site-packages/subscription_manager/async.py", line 43, in _run_refresh self.pool.refresh(active_on) File "/usr/lib/python2.7/site-packages/subscription_manager/managerlib.py", line 503, in refresh self.subscribed_pool_ids = self._get_subscribed_pool_ids() File "/usr/lib/python2.7/site-packages/subscription_manager/managerlib.py", line 539, in _get_subscribed_pool_ids return [ent.pool.id for ent in require(ENT_DIR).list()] AttributeError: 'NoneType' object has no attribute 'id'
Rehana, do you see this issue on a sub-man earlier than 1.19?
(In reply to Barnaby Court from comment #1) > Rehana, do you see this issue on a sub-man earlier than 1.19? I retested the scenario on RHEL69 machine with the below mentioned version and yes i get the same behavior there as well(got the same error message) Tested with the version : subscription management server: 2.0.26-1 subscription management rules: 5.21 subscription-manager: 1.18.10-1.el6 python-rhsm: 1.18.6-1.el6 rhsm.log ========== 2017-03-17 01:58:59,275 [INFO] rhsmd:27718:MainThread @connection.py:758 - Connection built: host=F21-candlepin.usersys.redhat.com port=8443 handler=/candlepin auth=identity_cert ca_dir=/etc/rhsm/ca/ insecure=False 2017-03-17 01:59:00,659 [INFO] rhsmd:27718:MainThread @connection.py:525 - Response: status=200, requestUuid=49dc33b8-98dd-4b7c-b79c-7735b4ecf6f4, request="GET /candlepin/consumers/ac59f9c1-76bb-42f1-896b-2a9e56b4b086/compliance" 2017-03-17 01:59:00,663 [INFO] rhsmd:27718:MainThread @cert_sorter.py:205 - Product status: valid_products= partial_products= expired_products= unentitled_producs=69 and 32060 future_products= valid_until=None 2017-03-17 02:00:08,361 [INFO] subscription-manager-gui:27588:AsyncPoolRefreshThread @hwprobe.py:918 - collected virt facts: virt.is_guest=True, virt.host_type=kvm, virt.uuid=df8ef291-89c3-7f90-81fd-a916d3cc994f 2017-03-17 02:00:08,363 [INFO] subscription-manager-gui:27588:AsyncPoolRefreshThread @cache.py:398 - Server does not support packages, skipping profile upload. 2017-03-17 02:00:10,043 [INFO] subscription-manager-gui:27588:AsyncPoolRefreshThread @connection.py:525 - Response: status=200, requestUuid=76bd10b1-9fe7-44ae-9eed-11886270ebf7, request="GET /candlepin/consumers/ac59f9c1-76bb-42f1-896b-2a9e56b4b086/owner" 2017-03-17 02:00:13,865 [INFO] subscription-manager-gui:27588:AsyncPoolRefreshThread @connection.py:525 - Response: status=200, requestUuid=62392e1f-f15c-49f0-9260-e6b9db638cb5, request="GET /candlepin/owners/snowwhite/pools?consumer=ac59f9c1-76bb-42f1-896b-2a9e56b4b086" 2017-03-17 02:00:13,978 [INFO] subscription-manager-gui:27588:AsyncPoolRefreshThread @hwprobe.py:918 - collected virt facts: virt.is_guest=True, virt.host_type=kvm, virt.uuid=df8ef291-89c3-7f90-81fd-a916d3cc994f 2017-03-17 02:00:13,979 [INFO] subscription-manager-gui:27588:AsyncPoolRefreshThread @cache.py:398 - Server does not support packages, skipping profile upload. 2017-03-17 02:00:15,384 [INFO] subscription-manager-gui:27588:AsyncPoolRefreshThread @connection.py:525 - Response: status=200, requestUuid=258e6a87-0aca-4d5d-8855-a81d31cd6c4e, request="GET /candlepin/consumers/ac59f9c1-76bb-42f1-896b-2a9e56b4b086/owner" 2017-03-17 02:00:19,205 [INFO] subscription-manager-gui:27588:AsyncPoolRefreshThread @connection.py:525 - Response: status=200, requestUuid=49d7d811-4e13-4e97-b469-215c53b428af, request="GET /candlepin/owners/snowwhite/pools?consumer=ac59f9c1-76bb-42f1-896b-2a9e56b4b086&listall=true" 2017-03-17 02:00:19,270 [ERROR] subscription-manager-gui:27588:MainThread @utils.py:72 - 'NoneType' object has no attribute 'id' Traceback (most recent call last): File "/usr/sbin/subscription-manager-gui", line 55, in <module> logging.captureWarnings(True) AttributeError: 'module' object has no attribute 'captureWarnings' c^C
Retested with ; subscription management server: 2.1.0-1 subscription management rules: 5.23 subscription-manager: 1.19.8-1.el7 python-rhsm: 1.19.5-1.el7 No error message is observed on the subscription-manager GUI during listing all available subscriptions against a golden ticket enabled org, all the available subscriptions where listed on GUI.(PFA:All_availableTab.png) Marking as Verified!!
Created attachment 1272231 [details] All_availableTab
Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory, and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. https://access.redhat.com/errata/RHBA-2017:2083