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Created attachment 1263981[details]
endpoint-screenshot
Description of problem:
when launch ESET Endpoint Antivirus on ws2012r2, it occurred error "Error communicating with kernel"
Version-Release number of selected component (if applicable):
virtio-win-prewhql-126
How reproducible:
100%
Steps to Reproduce:
1. create vm and install OS windowns2012r2(6.3.9600) but not install virtio NetKVM driver(0.1.126 version);
2.install ESET Endpoint Antivirus(5.0.2242.2)
3.install virtio NetKVM driver(0.1.126);
4.restart the VM
Actual results:
after restart the vm, it could not lunch the app, occurred error "Error communicating with kernel"
more details refer to the attachments
check the service in the services.msc, the “ESET Service” is not running (it is running before reboot without virtio-netkvm driver)
Expected results:
launch sccussfully with out any error
Additional info:
1 try to start the service manually , failed as "Error 1053: The service did not respond to the start or control request in a timely fashion"
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.
For information on the advisory, and where to find the updated
files, follow the link below.
If the solution does not work for you, open a new bug report.
https://access.redhat.com/errata/RHBA-2017:2341
Created attachment 1263981 [details] endpoint-screenshot Description of problem: when launch ESET Endpoint Antivirus on ws2012r2, it occurred error "Error communicating with kernel" Version-Release number of selected component (if applicable): virtio-win-prewhql-126 How reproducible: 100% Steps to Reproduce: 1. create vm and install OS windowns2012r2(6.3.9600) but not install virtio NetKVM driver(0.1.126 version); 2.install ESET Endpoint Antivirus(5.0.2242.2) 3.install virtio NetKVM driver(0.1.126); 4.restart the VM Actual results: after restart the vm, it could not lunch the app, occurred error "Error communicating with kernel" more details refer to the attachments check the service in the services.msc, the “ESET Service” is not running (it is running before reboot without virtio-netkvm driver) Expected results: launch sccussfully with out any error Additional info: 1 try to start the service manually , failed as "Error 1053: The service did not respond to the start or control request in a timely fashion"