RHEL Engineering is moving the tracking of its product development work on RHEL 6 through RHEL 9 to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "RHEL project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs in the statuses "NEW", "ASSIGNED", and "POST" are being migrated throughout September 2023. Bugs of Red Hat partners with an assigned Engineering Partner Manager (EPM) are migrated in late September as per pre-agreed dates. Bugs against components "kernel", "kernel-rt", and "kpatch" are only migrated if still in "NEW" or "ASSIGNED". If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "RHEL project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/RHEL-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
Bug 1438869 - No SMBIOS nor DMI entry point found, sorry.
Summary: No SMBIOS nor DMI entry point found, sorry.
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Enterprise Linux 7
Classification: Red Hat
Component: subscription-manager
Version: 7.4
Hardware: All
OS: Linux
high
high
Target Milestone: rc
: 7.4
Assignee: Kevin Howell
QA Contact: John Sefler
URL:
Whiteboard:
: 1435430 1441680 1442425 1443277 1443915 (view as bug list)
Depends On:
Blocks: 1299988 1440030 1446211
TreeView+ depends on / blocked
 
Reported: 2017-04-04 15:28 UTC by John Sefler
Modified: 2017-08-01 19:22 UTC (History)
13 users (show)

Fixed In Version: subscription-manager-1.19.9-1
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2017-08-01 19:22:43 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Github candlepin subscription-manager pull 1584 0 None closed 1438869: Clear dmidecode warnings 2020-03-16 17:00:47 UTC
Github candlepin subscription-manager pull 1596 0 None closed 1438869: Capture dmidecode errors at fact gathering 2020-03-16 17:00:48 UTC
Red Hat Product Errata RHBA-2017:2083 0 normal SHIPPED_LIVE python-rhsm and subscription-manager bug fix and enhancement update 2017-08-01 18:14:19 UTC

Description John Sefler 2017-04-04 15:28:34 UTC 
Description of problem:
On some of the RHEL7.4 supported arches (aarch64, ppc64le, ppc64, s390x) (but NOT x86_64) dmidecode warnings like the following are being printed to stderr for many subscription-manager calls.

** COLLECTED WARNINGS **
/sys/firmware/efi/systab: SMBIOS entry point missing
No SMBIOS nor DMI entry point found, sorry.
** END OF WARNINGS **

This is a regression from subscription-manager-1.17 behavior on RHEL7.3 and is causing many automated test failures due to the unexpected stderr messages.


Version-Release number of selected component (if applicable):
[root@hp-moonshot-03-c36 ~]# rpm -q subscription-manager python-rhsm
subscription-manager-1.19.4-1.el7.aarch64
python-rhsm-1.19.2-1.el7.aarch64
[root@hp-moonshot-03-c36 ~]# rpm -qa | grep dmidecode
python-dmidecode-3.12.2-1.el7.aarch64
dmidecode-3.0-4.el7.aarch64


How reproducible:


Steps to Reproduce:
Use Beaker to reserve a RHEL74 aarch64, ppc64le, ppc64, s390x system, then run a subscription-manager command (e.g. subscription-manager version) and you will see unexpected warnings print to stderr...

HERE'S A FAILURE ON aarch64
[root@hp-moonshot-03-c36 ~]# uname -m
aarch64
[root@hp-moonshot-03-c36 ~]# subscription-manager version
server type: This system is currently not registered.
subscription management server: 0.9.51.21-1
subscription management rules: 5.15.1
subscription-manager: 1.19.4-1.el7
python-rhsm: 1.19.2-1.el7

** COLLECTED WARNINGS **
/sys/firmware/efi/systab: SMBIOS entry point missing
No SMBIOS nor DMI entry point found, sorry.
** END OF WARNINGS **

[root@hp-moonshot-03-c36 ~]# 


HERE'S A FAILURE ON ppc64le
[root@ibm-p8-05-lp2 ~]# uname -m
ppc64le
[root@ibm-p8-05-lp2 ~]# subscription-manager version
server type: This system is currently not registered.
subscription management server: 0.9.51.21-1
subscription management rules: 5.15.1
subscription-manager: 1.19.4-1.el7
python-rhsm: 1.19.2-1.el7

** COLLECTED WARNINGS **
/dev/mem (mmap): Operation not permitted
No SMBIOS nor DMI entry point found, sorry.
** END OF WARNINGS **

[root@ibm-p8-05-lp2 ~]# 


Actual results:
  above

Expected results:
  should not print list of ** COLLECTED WARNINGS ** / ** END OF WARNINGS **



Additional info:
Preliminary troubleshooting indicates that subscription-manager's dmiinfo code previously called dmidecode.clear_warnings() which probably suppressed printing of the COLLECTED WARNINGS.  These recent dbus pull requests are likely candidates that introduced this regression in behavior...
  https://github.com/candlepin/subscription-manager/pull/1509
  https://github.com/candlepin/subscription-manager/pull/1543
Comment 3 John Sefler 2017-04-04 15:46:09 UTC 
Note: Despite the unexpected list of COLLECTED WARNINGS being printed to stderr, the subscription-manager modules are functioning well.  A consumer can still register and attach subscriptions.
Comment 4 Kevin Howell 2017-04-10 15:52:56 UTC 
*** Bug 1435430 has been marked as a duplicate of this bug. ***
Comment 6 Valentina Mukhamedzhanova 2017-04-12 13:05:17 UTC 
*** Bug 1441680 has been marked as a duplicate of this bug. ***
Comment 7 PaulB 2017-04-17 16:58:06 UTC 
*** Bug 1442425 has been marked as a duplicate of this bug. ***
Comment 9 Rehana 2017-04-20 12:57:06 UTC 
Retested with : 

# subscription-manager  version
server type: This system is currently not registered.
subscription management server: 0.9.51.21-1
subscription management rules: 5.15.1
subscription-manager: 1.19.8-1.el7
python-rhsm: 1.19.5-1.el7

** COLLECTED WARNINGS **
/sys/firmware/efi/systab: SMBIOS entry point missing
No SMBIOS nor DMI entry point found, sorry.
** END OF WARNINGS **

[root@hp-moonshot-03-c37 ~]# uname -m
aarch64


I still see the warning messages
Comment 10 Rehana 2017-04-20 17:39:23 UTC 
Reproduced the failure on RHEL 74 (RHEL-7.4-20170420.n.0) 

on aarch64:

[root@hp-moonshot-03-c13 ~]# uname -m
aarch64

[root@hp-moonshot-03-c13 ~]# subscription-manager  version
server type: This system is currently not registered.
subscription management server: 0.9.51.21-1
subscription management rules: 5.15.1
subscription-manager: 1.19.8-1.el7
python-rhsm: 1.19.5-1.el7

** COLLECTED WARNINGS **
/sys/firmware/efi/systab: SMBIOS entry point missing
No SMBIOS nor DMI entry point found, sorry.
** END OF WARNINGS **


on s390x : 

[root@ibm-z-66 ~]# uname -m
s390x
[root@ibm-z-66 ~]# subscription-manager version
server type: This system is currently not registered.
subscription management server: 0.9.51.21-1
subscription management rules: 5.15.1
subscription-manager: 1.19.8-1.el7
python-rhsm: 1.19.5-1.el7

** COLLECTED WARNINGS **
/dev/mem (mmap): Operation not permitted
No SMBIOS nor DMI entry point found, sorry.
** END OF WARNINGS **


Unable to get ppc64le and ppc64 machines from beaker as the request gets aborted. Based on the 2 failures above (on aarch64 and s390x)  moving the bug to New
Comment 11 Gustavo Luiz Duarte (IBM) 2017-04-20 19:49:51 UTC 
*** Bug 1443915 has been marked as a duplicate of this bug. ***
Comment 12 Gustavo Luiz Duarte (IBM) 2017-04-20 19:54:46 UTC 
*** Bug 1443277 has been marked as a duplicate of this bug. ***
Comment 14 Kevin Howell 2017-04-20 22:03:01 UTC 
First fix attempt was insufficient, please retest against the latest build (subscription-manager-1.19.9-1).
Comment 15 John Sefler 2017-04-25 16:28:51 UTC 
This issue was resolved in automated testruns for all arches of RHEL-7.4-Alpha-1.0 compose RHEL-7.4-20170421.1 with subscription-manager-1.19.9-1.el7

Moving to VERIFIED
Comment 16 IBM Bug Proxy 2017-05-11 07:40:24 UTC 
------- Comment From hannsj_uhl.com 2017-05-11 03:36 EDT-------
Comment from  Harish Sriram 2017-05-10 23:49:12 CDT

Issue is not observed with latest release

# subscription-manager version
subscription-manager: 1.19.12-1.el7
python-rhsm: 1.19.6-1.el7

# uname -a
Linux ltc-garri1.aus.stglabs.ibm.com 4.11.0-1.el7.ppc64le #1 SMP Wed May 3 18:32:58 EDT 2017 ppc64le ppc64le ppc64le GNU/Linux
Comment 17 Hanns-Joachim Uhl 2017-05-11 07:46:15 UTC 
oops ... the previous comment has to read:
"
Issue is not observed with latest release 

# subscription-manager version
server type: This system is currently not registered.
subscription management server: 0.9.51.21-1
subscription management rules: 5.15.1
subscription-manager: 1.19.12-1.el7
python-rhsm: 1.19.6-1.el7

# uname -a
Linux ltc-garri1.aus.stglabs.ibm.com 4.11.0-1.el7.ppc64le #1 SMP Wed May 3
18:32:58 EDT 2017 ppc64le ppc64le ppc64le GNU/Linux
"
...
Comment 18 errata-xmlrpc 2017-08-01 19:22:43 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2017:2083
Note You need to log in before you can comment on or make changes to this bug.