RHEL Engineering is moving the tracking of its product development work on RHEL 6 through RHEL 9 to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "RHEL project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs in the statuses "NEW", "ASSIGNED", and "POST" are being migrated throughout September 2023. Bugs of Red Hat partners with an assigned Engineering Partner Manager (EPM) are migrated in late September as per pre-agreed dates. Bugs against components "kernel", "kernel-rt", and "kpatch" are only migrated if still in "NEW" or "ASSIGNED". If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "RHEL project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/RHEL-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
Bug 1443554 - Subscription Manager GUI can't open Getting started at RHEL 7
Summary: Subscription Manager GUI can't open Getting started at RHEL 7
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Enterprise Linux 7
Classification: Red Hat
Component: subscription-manager
Version: 7.3
Hardware: All
OS: Linux
low
low
Target Milestone: rc
: ---
Assignee: Jiri Hnidek
QA Contact: John Sefler
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2017-04-19 12:58 UTC by Jiri Hnidek
Modified: 2017-08-01 19:22 UTC (History)
3 users (show)

Fixed In Version: subscription-manager-1.19.10-1
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2017-08-01 19:22:43 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)
Getting started opens after installing gui and xauth (257.93 KB, image/png)
2017-05-04 10:59 UTC, Shwetha Kallesh 		no flags Details
Getting started opens after installing gui and xauth (104.17 KB, image/png)
2017-05-04 11:11 UTC, Shwetha Kallesh 		no flags Details
Show Obsolete (1) View All


Links
System ID Private Priority Status Summary Last Updated
Github candlepin subscription-manager pull 1592 0 None closed 1443554: Clicking at Help->Getting Started opens yelp. 2020-06-24 11:32:30 UTC
Red Hat Bugzilla 1448383 0 unspecified CLOSED Memory pressure relief messages on terminal when launched "Help" documents from subscription-manager GUI 2021-02-22 00:41:40 UTC
Red Hat Product Errata RHBA-2017:2083 0 normal SHIPPED_LIVE python-rhsm and subscription-manager bug fix and enhancement update 2017-08-01 18:14:19 UTC

Internal Links: 1448383

Description Jiri Hnidek 2017-04-19 12:58:59 UTC 
Description of problem:
When click at Help->Getting Started item in subscription-manager-gui at RHEL7 or Fedora, then nothing happens, because subscription-manager-gui tries to open ghelp:subscription-manager using gnome-open command and it isn't available at rhel7/fedora anymore. It probably works at RHEL6.

Version-Release number of selected component (if applicable):
[root@localhost ~]# subscription-manager version
server type: This system is currently not registered.
subscription management server: 0.9.51.21-1
subscription management rules: 5.15.1
subscription-manager: 1.17.15-1.el7.centos
python-rhsm: 1.17.9-1.el7

How reproducible:
always

Steps to Reproduce:
1. Launch subscription-manager-gui
2. Click at: Help->Getting Started in main menu

Actual results:
Nothing happens.

Expected results:
Open documentation in yelp app.

Additional info:
Comment 2 Jiri Hnidek 2017-04-19 14:28:41 UTC 
I guess it is easy to fix replacing gnome-open with xdg-open. Taking this bug.
Comment 3 Kevin Howell 2017-04-20 15:01:03 UTC 
Note: we believe that this only occurs in the use case where a user starts with a minimal installation and does yum install subscription-manager-gui (similar to our font issue). We want to support this by providing proper requirements in the spec file, etc.

The more typical use case is to install @Desktop group, which provides implicitly necessary requirements, thus the lower priority/severity. Nevertheless, this issue is valid and valuable to fix.
Comment 5 Shwetha Kallesh 2017-05-04 10:59:50 UTC 
Created attachment 1276244 [details]
Getting started opens after installing gui and xauth

Marking bug as verified 

[root@bkr-hv01-guest04 ~]# subscription-manager version
server type: This system is currently not registered.
subscription management server: 0.9.51.21-1
subscription management rules: 5.15.1
subscription-manager: 1.19.12-1.el7
python-rhsm: 1.19.6-1.el7
Comment 6 Shwetha Kallesh 2017-05-04 11:11:16 UTC 
Created attachment 1276259 [details]
Getting started opens after installing gui and xauth

[root@bkr-hv01-guest04 ~]# subscription-manager version
server type: This system is currently not registered.
subscription management server: 0.9.51.21-1
subscription management rules: 5.15.1
subscription-manager: 1.19.12-1.el7
python-rhsm: 1.19.6-1.el7
Comment 7 errata-xmlrpc 2017-08-01 19:22:43 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2017:2083
Note You need to log in before you can comment on or make changes to this bug.