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Description of problem: Error message in case of registration or check failure does not link to KB article as before Version-Release number of selected component (if applicable): spacewalk-backend-2.5.3-143.el6sat.noarch How reproducible: always Steps to Reproduce: 1. Register client system to the Satellite 2. Delete it's profile on the Satellite 3. On the client system, run rhn_check Actual results: Could not retrieve action item from server <RetryServer for SERVER/XMLRPC> Error code: -9 Error Message: Please run rhn_register (or up2date --register on Red Hat Enterprise Linux 3 or later) as root on this client Error Class Code: 9 Error Class Info: Invalid System Credentials. Explanation: An error has occurred while processing your request. If this problem persists please enter a bug report at bugzilla.redhat.com. If you choose to submit the bug report, please be sure to include details of what you were trying to do when this error occurred and details on how to reproduce this problem. Expected results: Could not retrieve action item from server <RetryServer for SERVER/XMLRPC> Error code: -9 Error Message: Please run rhn_register (or up2date --register on Red Hat Enterprise Linux 3 or later) as root on this client Error Class Code: 9 Error Class Info: Invalid System Credentials. Explanation: An error has occurred while processing your request. If this problem persists please consult the Red Hat Customer Portal Knowledge Base landing page on common registration Error Class Codes at https://access.redhat.com/solutions/17036 for a possible resolution. If you choose to open a support case in the Red Hat Customer Portal, please be sure to include details of what you were trying to do when this error occurred and specifics on how to reproduce this problem. Additional info: Compared to spacewalk-backend-2.3.3-52.el6sat.noarch, it is still there: /usr/lib/python2.6/site-packages/spacewalk/common/rhnException.py: https://access.redhat.com/solutions/17036 for a possible resolution.
Verified on spacewalk-backend-2.5.3-149.el6sat.noarch using the reproducer from the initial report. Client used was RHEL 7.4. #Registered the client and then deleted the profile on the sat server. # rhn_check -vv Could not retrieve action item from server <RetryServer for sat580.example.com/XMLRPC> Error code: -9 Error Message: Please run rhn_register as root on this client Error Class Code: 9 Error Class Info: Invalid System Credentials. Explanation: An error has occured while processing your request. If this problem persists please consult the Red Hat Customer Portal Knowledge Base landing page on common registration Error Class Codes at https://access.redhat.com/solutions/17036 for a possible resolution. If you choose to open a support case in the Red Hat Customer Portal, please be sure to include details of what you were trying to do when this error occurred and specifics on how to reproduce this problem. VERIFIED
Ok, not so fast - there is a typo in the Explanation section. Should be "occurred" instead of "occured". One "r" is missing. Thanks to automated test for pointing this out :-)
Created attachment 1316221 [details] 0001-1467632-fix-typo-in-exception-message.patch 0001-1467632-fix-typo-in-exception-message.patch
Verified on spacewalk-backend-2.5.3-151. The message contains a link to the KB article, and the "r" is occurring. VERIFIED
Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory, and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. https://access.redhat.com/errata/RHSA-2017:2645