Created attachment 1308289 [details] production.log Description of problem: Per summary, attempting to display a completed service request details page triggers a CF screen of death. Version-Release number of selected component (if applicable): How reproducible: For a particular Service request, always. Steps to Reproduce: 1. navigate to Service->Request, click through to service Actual results: CF screen of death. Expected results: Service Request details Attached is the production.log from the UI box, and below is what I get from REST as to what the request looked like: [ec2-user@cloudforms02 vmdb]$ curl -u admin:smartvm -k https://localhost/api/requests/10000000000003|python -m json.tool % Total % Received % Xferd Average Speed Time Time Time Current Dload Upload Total Spent Left Speed 100 1567 0 1567 0 0 7997 0 --:--:-- --:--:-- --:--:-- 8035 { "actions": [ { "href": "https://localhost/api/requests/10000000000003", "method": "post", "name": "edit" }, { "href": "https://localhost/api/requests/10000000000003", "method": "post", "name": "approve" }, { "href": "https://localhost/api/requests/10000000000003", "method": "post", "name": "deny" } ], "approval_state": "approved", "created_on": "2017-08-02T14:20:28Z", "description": "Provisioning Service [CentOS 6] from [CentOS 6]", "fulfilled_on": "2017-08-02T14:24:39Z", "href": "https://localhost/api/requests/10000000000003", "id": 10000000000003, "message": "[DB/UI] Service [CentOS 6-20170802-102058] Provisioned Successfully", "options": { "cart_state": "ordered", "delivered_on": "2017-08-02T14:20:42.993Z", "dialog": { "Array::dialog_dialog_0_environment": "Classification::10000000000021", "dialog_dialog_0_count": 1, "dialog_dialog_0_flavor": "10000000000001", "dialog_dialog_0_service_name": "RHC Service 1 DELETE ME", "dialog_dialog_0_service_type": "dev", "dialog_dialog_0_vm_prefix": "DELETEME" }, "requester_group": "EvmGroup-super_administrator", "src_id": 10000000000001, "user_message": "[DB/UI] Service [CentOS 6-20170802-102058] Provisioned Successfully", "workflow_settings": { "dialog_id": 10000000000002, "resource_action_id": 10000000000139 } }, "process": true, "request_state": "finished", "request_type": "clone_to_service", "requester_id": 10000000000001, "requester_name": "Administrator", "service_order_id": 10000000000001, "source_id": 10000000000001, "source_type": "ServiceTemplate", "status": "Ok", "tenant_id": 10000000000001, "type": "ServiceTemplateProvisionRequest", "updated_on": "2017-08-02T14:24:39Z", "userid": "admin" }
Please assess the impact of this issue and update the severity accordingly. Please refer to https://bugzilla.redhat.com/page.cgi?id=fields.html#bug_severity for a reminder on each severity's definition. If it's something like a tracker bug where it doesn't matter, please set it to Low/Low.
*** This bug has been marked as a duplicate of bug 1474504 ***