Red Hat Bugzilla – Bug 1483973
Services order request failure is not reflected in the Self Service UI
Last modified: 2018-03-01 08:15:53 EST
Description of problem: It seems the Orders in the SSUI are always seen as: Approved, Request State: Finished. and not reflecting Service requests failures. For example, in case of Ordering a service VM provision, on RHV provider that was added with ca_certificate. On CFME UI, Request fail (bug 1483303), however on Self service UI, the failure is not reflected. Version-Release number of selected component (if applicable): CFME-5.8.1.5/RHV-4.1.5 How reproducible: 100% Steps to Reproduce: 1. 2. 3. Actual results: Expected results: Additional info:
Can you provide screenshots of what shows up in CFME UI and also what you see in the SUI.
Created attachment 1323268 [details] self_service_UI_Orders.png
Created attachment 1323269 [details] Administration_UI_service_requests.png
As can be seen in the 2 screenshots attached in Adminisration UI some of the service requests failed, but in the self service UI, those same service requests status failed is not reflected, and seem as if those service requests finished OK.
Thank you for the screenshots. Do you have this on an appliance I can log into and look at?
I was able to figure out what was going on without a ss.
A Pivotal Tracker story has been created for this Bug: https://www.pivotaltracker.com/story/show/150935614
Chris Hale added a comment in Pivotal Tracker: Commit by Chris Hale https://github.com/ManageIQ/manageiq-ui-service/commit/e1c39151999afb4dda3f58da5d435a7ad9aae9a2 [Fixes #150935614] Added more detail when a order request fails
Chris Kacerguis added a comment in Pivotal Tracker: Commit by Allen Wight https://github.com/ManageIQ/manageiq-ui-service/commit/21626b870ceb6c54ed4ce2b14534d91d12de9ec0 Merge pull request #921 from chalettu/order-status [Fixes #150935614] Added more detail when a order request fails
PR: https://github.com/ManageIQ/manageiq-ui-service/pull/921
Verified on: CFME 5.9.0.14 RHV 4.1.7.6 Verification steps: 1. Create a catalog item for VM provision that will be successful and order it from CFME. Wait for it to complete. 2. Go to SSUI -> My Orders. 3. That order should have Request State: Finished. 4. Create a catalog item for VM provision that will fail. (One possible way is just take the previous catalog item and in RHV remove that template that is used by the catalog item.) Order it and wait for it to fail. 5. Go to SSUI -> My Orders. 6. That order should have Request State: Error.
Created attachment 1371217 [details] Unsuccessful order correctly reflected in SSUI
Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory, and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. https://access.redhat.com/errata/RHSA-2018:0380