Greg, what info do you need?

Vatsal - If you think the errors in the automation log are related it would be good to capture them here.

(In reply to Greg McCullough from comment #3)
> Vatsal - If you think the errors in the automation log are related it would
> be good to capture them here.

Greg, I've attached the automation log with the request id 7, you can check more on the appliance.

Hi Vatsal,


There's an open ticket for this issue:
https://bugzilla.redhat.com/show_bug.cgi?id=1509977


Here's the error from the appliance automation.log-20171124 log file:

----] E, [2017-11-24T02:34:57.664397 #13124:94e2678] ERROR -- : The following error occurred during instance method <check_quota> for AR object <#<ServiceTemplateProvisionRequest id: 7, description: "Provisioning Service [test] from [test]", approval_state: "approved", type: "ServiceTemplateProvisionRequest", created_on: "2017-11-24 07:34:36", updated_on: "2017-11-24 07:34:53", fulfilled_on: nil, requester_id: 1, requester_name: "Administrator", request_type: "clone_to_service", request_state: "pending", message: "Service_Template_Provisioning - Request Created", status: "Ok", options: {:dialog=>{"dialog_test"=>"3"}, :workflow_settings=>{:resource_action_id=>45, :dialog_id=>34}, :initiator=>nil, :src_id=>1, :cart_state=>"cart", :requester_group=>"EvmGroup-super_administrator"}, userid: "admin", source_id: 1, source_type: "ServiceTemplate", destination_id: nil, destination_type: nil, tenant_id: 2, service_order_id: 3, process: true>>
[----] E, [2017-11-24T02:34:57.664584 #13124:94e2678] ERROR -- : MiqAeServiceModelBase.ar_method raised: <TypeError>: <no implicit conversion of nil into String>
[----] E, [2017-11-24T02:34:57.664653 #13124:94e2678] ERROR -- : /var/www/miq/vmdb/app/models/mixins/miq_provision_quota_mixin.rb:256:in `casecmp'
/var/www/miq/vmdb/app/models/mixins/miq_provision_quota_mixin.rb:256:in `block in quota_find_active_prov_request_by_owner'


The error is caused by the lack of an email address for the admin user.
Updating the admin user email address will resolve the issue, and/or changing the quota source to tenant or group.

Let me know if you have any questions.

Thanks,
Tina

*** This bug has been marked as a duplicate of bug 1509977 ***