Note: This bug is displayed in read-only format because
the product is no longer active in Red Hat Bugzilla.
RHEL Engineering is moving the tracking of its product development work on RHEL 6 through RHEL 9 to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "RHEL project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs in the statuses "NEW", "ASSIGNED", and "POST" are being migrated throughout September 2023. Bugs of Red Hat partners with an assigned Engineering Partner Manager (EPM) are migrated in late September as per pre-agreed dates. Bugs against components "kernel", "kernel-rt", and "kpatch" are only migrated if still in "NEW" or "ASSIGNED". If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "RHEL project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/RHEL-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
DescriptionShwetha Kallesh
2017-12-15 10:25:08 UTC
Created attachment 1368446[details]
Observe that subscriptions are still red after registering the system
Description of problem:
subscription-manager-cockpit : Doesnot auto-attach subscriptions anymore while registering
Version-Release number of selected component (if applicable):
[root@bkr-hv01-guest15 ~]# subscription-manager version
server type: Red Hat Subscription Management
subscription management server: 2.0.43-1
subscription management rules: 5.26
subscription-manager: 1.20.8-1.el7
How reproducible:
Steps to Reproduce:
1. Open subscriptions tab of cockpit app
2. Click on register button and enter the valid credentials
3. Click on register button
Actual results:
System is registered but subscriptions are not auto-attached
Expected results:
System should be registered but subscriptions should be auto-attached
Additional info:
Tail from /var/log/messages
Dec 15 05:19:10 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:146] Could not import locale for en-US: [Errno 2] No translation file found for domain: 'rhsm'
Dec 15 05:19:10 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:118] Could not import locale either for en-US_EN-US: [Errno 2] No translation file found for domain: 'rhsm'
Dec 15 05:19:10 bkr-hv01-guest15 rhsm-service: INFO [rhsmlib.dbus.server:200] New connection: <dbus.connection.Connection object at 0x7ff2aeed7950>
Dec 15 05:19:10 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:146] Could not import locale for en-US: [Errno 2] No translation file found for domain: 'rhsm'
Dec 15 05:19:10 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:118] Could not import locale either for en-US_EN-US: [Errno 2] No translation file found for domain: 'rhsm'
Dec 15 05:19:10 bkr-hv01-guest15 rhsm-service: INFO [rhsm.connection:868] Connection built: host=subscription.rhsm.stage.redhat.com port=443 handler=/subscription auth=basic username=shwetha_tier1_test
Dec 15 05:19:10 bkr-hv01-guest15 rhsm-service: INFO [rhsmlib.facts.dmiinfo:75] Using dmidecode dump file: /dev/mem
Dec 15 05:19:14 bkr-hv01-guest15 subscription-manager: Registered system with identity: a3258df1-0b58-4501-913d-bbbb70542001
Dec 15 05:19:14 bkr-hv01-guest15 rhsm-service: INFO [rhsm.connection:586] Response: status=200, requestUuid=15ef6b56-760c-45ad-ae7f-13d229c21086, request="POST /subscription/consumers"
Dec 15 05:19:14 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.managerlib:71] Consumer created: bkr-hv01-guest15.dsal.lab.eng.bos.redhat.com (a3258df1-0b58-4501-913d-bbbb70542001)
Dec 15 05:19:14 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:146] Could not import locale for en-US: [Errno 2] No translation file found for domain: 'rhsm'
Dec 15 05:19:14 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:118] Could not import locale either for en-US_EN-US: [Errno 2] No translation file found for domain: 'rhsm'
Dec 15 05:19:14 bkr-hv01-guest15 rhsm-service: INFO [rhsm.connection:868] Connection built: host=subscription.rhsm.stage.redhat.com port=443 handler=/subscription auth=identity_cert ca_dir=/etc/rhsm/ca/ insecure=False
Dec 15 05:19:14 bkr-hv01-guest15 rhsm-service: INFO [rhsm.connection:586] Response: status=200, requestUuid=0113554b-bb88-45c3-8b43-27ba2d0d119e, request="GET /subscription/consumers/a3258df1-0b58-4501-913d-bbbb70542001/compliance"
Dec 15 05:19:15 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.cert_sorter:205] Product status: valid_products= partial_products= expired_products= unentitled_producs=69 future_products= valid_until=None
Dec 15 05:19:15 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:146] Could not import locale for en-US: [Errno 2] No translation file found for domain: 'rhsm'
Dec 15 05:19:15 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:118] Could not import locale either for en-US_EN-US: [Errno 2] No translation file found for domain: 'rhsm'
Dec 15 05:19:15 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:146] Could not import locale for en-US: [Errno 2] No translation file found for domain: 'rhsm'
Dec 15 05:19:15 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:118] Could not import locale either for en-US_EN-US: [Errno 2] No translation file found for domain: 'rhsm'
Dec 15 05:19:15 bkr-hv01-guest15 rhsm-service: INFO [rhsm.connection:868] Connection built: host=subscription.rhsm.stage.redhat.com port=443 handler=/subscription auth=identity_cert ca_dir=/etc/rhsm/ca/ insecure=False
Dec 15 05:19:15 bkr-hv01-guest15 dbus[623]: [system] Activating service name='com.redhat.SubscriptionManager' (using servicehelper)
Dec 15 05:19:15 bkr-hv01-guest15 dbus[623]: [system] Successfully activated service 'com.redhat.SubscriptionManager'
Dec 15 05:19:15 bkr-hv01-guest15 rhsm-service: INFO [rhsm.connection:586] Response: status=200, requestUuid=893150c6-7fe1-492b-83d9-cecdf9e2f1d4, request="GET /subscription/consumers/a3258df1-0b58-4501-913d-bbbb70542001/compliance"
Dec 15 05:19:15 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.cert_sorter:205] Product status: valid_products= partial_products= expired_products= unentitled_producs=69 future_products= valid_until=None
Dec 15 05:19:32 bkr-hv01-guest15 rhsm-service: INFO [rhsm.connection:586] Response: status=200, requestUuid=90efba8d-4c96-43bd-b16f-40c4637654fa, request="GET /subscription/consumers/a3258df1-0b58-4501-913d-bbbb70542001"
Dec 15 05:19:32 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:146] Could not import locale for en-US: [Errno 2] No translation file found for domain: 'rhsm'
Dec 15 05:19:32 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:118] Could not import locale either for en-US_EN-US: [Errno 2] No translation file found for domain: 'rhsm'
Dec 15 05:19:32 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:146] Could not import locale for en-US: [Errno 2] No translation file found for domain: 'rhsm'
Dec 15 05:19:32 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:118] Could not import locale either for en-US_EN-US: [Errno 2] No translation file found for domain: 'rhsm'
Dec 15 05:19:32 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:146] Could not import locale for en-US: [Errno 2] No translation file found for domain: 'rhsm'
Dec 15 05:19:32 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:118] Could not import locale either for en-US_EN-US: [Errno 2] No translation file found for domain: 'rhsm'
Dec 15 05:19:32 bkr-hv01-guest15 rhsm-service: INFO [rhsm.connection:868] Connection built: host=subscription.rhsm.stage.redhat.com port=443 handler=/subscription auth=identity_cert ca_dir=/etc/rhsm/ca/ insecure=False
Dec 15 05:19:33 bkr-hv01-guest15 rhsm-service: INFO [rhsm.connection:586] Response: status=200, requestUuid=383e6e99-7656-4b13-b8ed-1e3f0a68a163, request="GET /subscription/consumers/a3258df1-0b58-4501-913d-bbbb70542001/compliance"
Dec 15 05:19:33 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.cert_sorter:205] Product status: valid_products= partial_products= expired_products= unentitled_producs=69 future_products= valid_until=None
Dec 15 05:19:34 bkr-hv01-guest15 rhsm-service: INFO [rhsm.connection:586] Response: status=200, requestUuid=57e5a35f-bac1-48b8-96ff-b5194fbb6e7a, request="GET /subscription/consumers/a3258df1-0b58-4501-913d-bbbb70542001"
Dec 15 05:19:38 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:146] Could not import locale for en-US: [Errno 2] No translation file found for domain: 'rhsm'
Dec 15 05:19:38 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:118] Could not import locale either for en-US_EN-US: [Errno 2] No translation file found for domain: 'rhsm'
Dec 15 05:19:38 bkr-hv01-guest15 rhsm-service: INFO [rhsm.connection:868] Connection built: host=subscription.rhsm.stage.redhat.com port=443 handler=/subscription auth=identity_cert ca_dir=/etc/rhsm/ca/ insecure=False
Dec 15 05:19:39 bkr-hv01-guest15 rhsm-service: INFO [rhsm.connection:586] Response: status=200, requestUuid=7e5d45b3-75dd-40ec-a760-a17d16189861, request="GET /subscription/consumers/a3258df1-0b58-4501-913d-bbbb70542001/compliance"
Dec 15 05:19:39 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.cert_sorter:205] Product status: valid_products= partial_products= expired_products= unentitled_producs=69 future_products= valid_until=None
Dec 15 05:19:40 bkr-hv01-guest15 rhsm-service: INFO [rhsm.connection:586] Response: status=200, requestUuid=68f8d71c-eacc-4014-af69-70d914685d8d, request="GET /subscription/consumers/a3258df1-0b58-4501-913d-bbbb70542001"
Created attachment 1388760[details]
Subscriptions are auto-attached and status is green
System is registered successfully and subscriptions are auto-attached upon registration. Though the system status is still shown as invalid , upon refreshing the browser the status changes to Green(Current),as there is a separate bug open for it I will move this bug to verified
[root@bkr-hv03-guest18 ~]# rpm -qa | grep cockpit
cockpit-160-2.el7.x86_64
cockpit-bridge-160-2.el7.x86_64
subscription-manager-cockpit-1.20.10-1.el7.noarch
cockpit-system-160-2.el7.noarch
cockpit-ws-160-2.el7.x86_64
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.
For information on the advisory, and where to find the updated
files, follow the link below.
If the solution does not work for you, open a new bug report.
https://access.redhat.com/errata/RHBA-2018:0681
Created attachment 1368446 [details] Observe that subscriptions are still red after registering the system Description of problem: subscription-manager-cockpit : Doesnot auto-attach subscriptions anymore while registering Version-Release number of selected component (if applicable): [root@bkr-hv01-guest15 ~]# subscription-manager version server type: Red Hat Subscription Management subscription management server: 2.0.43-1 subscription management rules: 5.26 subscription-manager: 1.20.8-1.el7 How reproducible: Steps to Reproduce: 1. Open subscriptions tab of cockpit app 2. Click on register button and enter the valid credentials 3. Click on register button Actual results: System is registered but subscriptions are not auto-attached Expected results: System should be registered but subscriptions should be auto-attached Additional info: Tail from /var/log/messages Dec 15 05:19:10 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:146] Could not import locale for en-US: [Errno 2] No translation file found for domain: 'rhsm' Dec 15 05:19:10 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:118] Could not import locale either for en-US_EN-US: [Errno 2] No translation file found for domain: 'rhsm' Dec 15 05:19:10 bkr-hv01-guest15 rhsm-service: INFO [rhsmlib.dbus.server:200] New connection: <dbus.connection.Connection object at 0x7ff2aeed7950> Dec 15 05:19:10 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:146] Could not import locale for en-US: [Errno 2] No translation file found for domain: 'rhsm' Dec 15 05:19:10 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:118] Could not import locale either for en-US_EN-US: [Errno 2] No translation file found for domain: 'rhsm' Dec 15 05:19:10 bkr-hv01-guest15 rhsm-service: INFO [rhsm.connection:868] Connection built: host=subscription.rhsm.stage.redhat.com port=443 handler=/subscription auth=basic username=shwetha_tier1_test Dec 15 05:19:10 bkr-hv01-guest15 rhsm-service: INFO [rhsmlib.facts.dmiinfo:75] Using dmidecode dump file: /dev/mem Dec 15 05:19:14 bkr-hv01-guest15 subscription-manager: Registered system with identity: a3258df1-0b58-4501-913d-bbbb70542001 Dec 15 05:19:14 bkr-hv01-guest15 rhsm-service: INFO [rhsm.connection:586] Response: status=200, requestUuid=15ef6b56-760c-45ad-ae7f-13d229c21086, request="POST /subscription/consumers" Dec 15 05:19:14 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.managerlib:71] Consumer created: bkr-hv01-guest15.dsal.lab.eng.bos.redhat.com (a3258df1-0b58-4501-913d-bbbb70542001) Dec 15 05:19:14 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:146] Could not import locale for en-US: [Errno 2] No translation file found for domain: 'rhsm' Dec 15 05:19:14 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:118] Could not import locale either for en-US_EN-US: [Errno 2] No translation file found for domain: 'rhsm' Dec 15 05:19:14 bkr-hv01-guest15 rhsm-service: INFO [rhsm.connection:868] Connection built: host=subscription.rhsm.stage.redhat.com port=443 handler=/subscription auth=identity_cert ca_dir=/etc/rhsm/ca/ insecure=False Dec 15 05:19:14 bkr-hv01-guest15 rhsm-service: INFO [rhsm.connection:586] Response: status=200, requestUuid=0113554b-bb88-45c3-8b43-27ba2d0d119e, request="GET /subscription/consumers/a3258df1-0b58-4501-913d-bbbb70542001/compliance" Dec 15 05:19:15 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.cert_sorter:205] Product status: valid_products= partial_products= expired_products= unentitled_producs=69 future_products= valid_until=None Dec 15 05:19:15 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:146] Could not import locale for en-US: [Errno 2] No translation file found for domain: 'rhsm' Dec 15 05:19:15 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:118] Could not import locale either for en-US_EN-US: [Errno 2] No translation file found for domain: 'rhsm' Dec 15 05:19:15 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:146] Could not import locale for en-US: [Errno 2] No translation file found for domain: 'rhsm' Dec 15 05:19:15 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:118] Could not import locale either for en-US_EN-US: [Errno 2] No translation file found for domain: 'rhsm' Dec 15 05:19:15 bkr-hv01-guest15 rhsm-service: INFO [rhsm.connection:868] Connection built: host=subscription.rhsm.stage.redhat.com port=443 handler=/subscription auth=identity_cert ca_dir=/etc/rhsm/ca/ insecure=False Dec 15 05:19:15 bkr-hv01-guest15 dbus[623]: [system] Activating service name='com.redhat.SubscriptionManager' (using servicehelper) Dec 15 05:19:15 bkr-hv01-guest15 dbus[623]: [system] Successfully activated service 'com.redhat.SubscriptionManager' Dec 15 05:19:15 bkr-hv01-guest15 rhsm-service: INFO [rhsm.connection:586] Response: status=200, requestUuid=893150c6-7fe1-492b-83d9-cecdf9e2f1d4, request="GET /subscription/consumers/a3258df1-0b58-4501-913d-bbbb70542001/compliance" Dec 15 05:19:15 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.cert_sorter:205] Product status: valid_products= partial_products= expired_products= unentitled_producs=69 future_products= valid_until=None Dec 15 05:19:32 bkr-hv01-guest15 rhsm-service: INFO [rhsm.connection:586] Response: status=200, requestUuid=90efba8d-4c96-43bd-b16f-40c4637654fa, request="GET /subscription/consumers/a3258df1-0b58-4501-913d-bbbb70542001" Dec 15 05:19:32 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:146] Could not import locale for en-US: [Errno 2] No translation file found for domain: 'rhsm' Dec 15 05:19:32 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:118] Could not import locale either for en-US_EN-US: [Errno 2] No translation file found for domain: 'rhsm' Dec 15 05:19:32 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:146] Could not import locale for en-US: [Errno 2] No translation file found for domain: 'rhsm' Dec 15 05:19:32 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:118] Could not import locale either for en-US_EN-US: [Errno 2] No translation file found for domain: 'rhsm' Dec 15 05:19:32 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:146] Could not import locale for en-US: [Errno 2] No translation file found for domain: 'rhsm' Dec 15 05:19:32 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:118] Could not import locale either for en-US_EN-US: [Errno 2] No translation file found for domain: 'rhsm' Dec 15 05:19:32 bkr-hv01-guest15 rhsm-service: INFO [rhsm.connection:868] Connection built: host=subscription.rhsm.stage.redhat.com port=443 handler=/subscription auth=identity_cert ca_dir=/etc/rhsm/ca/ insecure=False Dec 15 05:19:33 bkr-hv01-guest15 rhsm-service: INFO [rhsm.connection:586] Response: status=200, requestUuid=383e6e99-7656-4b13-b8ed-1e3f0a68a163, request="GET /subscription/consumers/a3258df1-0b58-4501-913d-bbbb70542001/compliance" Dec 15 05:19:33 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.cert_sorter:205] Product status: valid_products= partial_products= expired_products= unentitled_producs=69 future_products= valid_until=None Dec 15 05:19:34 bkr-hv01-guest15 rhsm-service: INFO [rhsm.connection:586] Response: status=200, requestUuid=57e5a35f-bac1-48b8-96ff-b5194fbb6e7a, request="GET /subscription/consumers/a3258df1-0b58-4501-913d-bbbb70542001" Dec 15 05:19:38 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:146] Could not import locale for en-US: [Errno 2] No translation file found for domain: 'rhsm' Dec 15 05:19:38 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.i18n:118] Could not import locale either for en-US_EN-US: [Errno 2] No translation file found for domain: 'rhsm' Dec 15 05:19:38 bkr-hv01-guest15 rhsm-service: INFO [rhsm.connection:868] Connection built: host=subscription.rhsm.stage.redhat.com port=443 handler=/subscription auth=identity_cert ca_dir=/etc/rhsm/ca/ insecure=False Dec 15 05:19:39 bkr-hv01-guest15 rhsm-service: INFO [rhsm.connection:586] Response: status=200, requestUuid=7e5d45b3-75dd-40ec-a760-a17d16189861, request="GET /subscription/consumers/a3258df1-0b58-4501-913d-bbbb70542001/compliance" Dec 15 05:19:39 bkr-hv01-guest15 rhsm-service: INFO [subscription_manager.cert_sorter:205] Product status: valid_products= partial_products= expired_products= unentitled_producs=69 future_products= valid_until=None Dec 15 05:19:40 bkr-hv01-guest15 rhsm-service: INFO [rhsm.connection:586] Response: status=200, requestUuid=68f8d71c-eacc-4014-af69-70d914685d8d, request="GET /subscription/consumers/a3258df1-0b58-4501-913d-bbbb70542001"