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Bug 1537473

Summary: cannot run subscription-manager commands on CDK
Product: Red Hat Enterprise Linux 7 Reporter: Shwetha Kallesh <skallesh>
Component: subscription-managerAssignee: Jiri Hnidek <jhnidek>
Status: CLOSED ERRATA QA Contact: Red Hat subscription-manager QE Team <rhsm-qe>
Severity: high Docs Contact:
Priority: high    
Version: 7.6CC: csnyder, jhnidek, jsefler, khowell, redakkan, vwariyal
Target Milestone: rcKeywords: Triaged
Target Release: ---   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2019-08-06 12:57:25 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:

Description Shwetha Kallesh 2018-01-23 09:47:58 UTC
Description of problem:
cannot run subscription-manager commands on CDK

Version-Release number of selected component (if applicable):

[docker@minishift ~]$ sudo yum list installed subscription-manager 

subscription-manager.x86_64                                                                                       1.21.1-1.git.29.5c6df8e.el7                                                                                       installed


How reproducible:


Steps to Reproduce:


[docker@minishift ~]$ sudo subscription-manager register --force
Traceback (most recent call last):
  File "/sbin/subscription-manager", line 5, in <module>
    from pkg_resources import load_entry_point
ImportError: No module named pkg_resources


[docker@minishift ~]$ sudo subscription-manager version
Traceback (most recent call last):
  File "/sbin/subscription-manager", line 5, in <module>
    from pkg_resources import load_entry_point
ImportError: No module named pkg_resources




Actual results:
Cannot run any of sub-man commands

Expected results:
Subscription-manager shpould run successfully

Additional info:

subscription-manager works fine on CDK with following version

[docker@minishift ~]$ rm -rf sudo subscription-manager- version
[docker@minishift ~]$ sudo subscription-manager version
server type: Red Hat Subscription Management
subscription management server: 2.0.43-1
subscription management rules: 5.26
subscription-manager: 1.20.9-1.el7

[docker@minishift ~]$ sudo subscription-manager register --force
Unregistering from: subscription.rhsm.stage.redhat.com:443/subscription
The system with UUID bd8e696b-0284-4f62-b3f8-655fe5894146 has been unregistered
All local data removed
Registering to: subscription.rhsm.stage.redhat.com:443/subscription
Username: shwetha_tier1_test
Password: 
The system has been registered with ID: d7997b98-7d9c-488b-ba30-39e69c9ce827
The registered system name is: minishift

Comment 2 Kevin Howell 2018-01-25 15:06:50 UTC
Dev, this is probably due to recent changes in master, and will *not* be an issue for 7.5 builds.

Comment 3 Chris Snyder 2018-08-29 13:23:11 UTC
I believe this has been completed in the interim between RHEL 7.5 and RHEL 7.6 as it appears in the rebase from upstream performed for RHEL 7.6. Adding a dev_ack as such so we can attempt to get some testing of this for RHEL 7.6.

Comment 6 Shwetha Kallesh 2019-06-25 10:51:34 UTC
Verification:

[root@intel-piketon-01 rpm-gpg]# sudo subscription-manager version
server type: Red Hat Subscription Management
subscription management server: 2.3.17-1
subscription management rules: 5.35
subscription-manager: 1.24.13-1.el7

[root@intel-piketon-01 rpm-gpg]# sudo subscription-manager register --force
Unregistering from: subscription.rhsm.stage.redhat.com:443/subscription
The system with UUID e6379269-57dd-44b6-b8c1-7e1c833e37c0 has been unregistered
All local data removed
Registering to: subscription.rhsm.stage.redhat.com:443/subscription
Username: scratchAccount1
Password: 
The system has been registered with ID: 32c20b49-6625-4e24-8435-5ad955ef3b3d
The registered system name is: intel-piketon-01.khw1.lab.eng.bos.redhat.com

[root@intel-piketon-01 rpm-gpg]# subscription-manager attach --auto
Installed Product Current Status:
Product Name: Red Hat Enterprise Linux for x86_64 High Touch Beta
Status:       Subscribed

Product Name: Red Hat Developer Tools (for RHEL Server)
Status:       Subscribed

Product Name: Red Hat Enterprise Linux Server
Status:       Subscribed

Comment 7 Shwetha Kallesh 2019-06-27 14:46:45 UTC
Verification after updating packages :

[docker@minishift ~]$ sudo subscription-manager version
server type: This system is currently not registered.
subscription management server: 2.3.17-1
subscription management rules: 5.35
subscription-manager: 1.24.13-1.el7

[docker@minishift ~]$ sudo subscription-manager register --serverurl subscription.rhsm.stage.redhat.com --auto-attach
Registering to: subscription.rhsm.stage.redhat.com:443/subscription
Username: scratchAccount1
Password: 
The system has been registered with ID: aeaa8efa-fcd2-43de-aacb-69c7f64e2904
The registered system name is: minishift
Installed Product Current Status:
Product Name: Red Hat Enterprise Linux Server
Status:       Subscribed

Comment 9 errata-xmlrpc 2019-08-06 12:57:25 UTC
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2019:2008