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DescriptionWaldirio M Pinheiro
2018-04-19 01:08:48 UTC
Description of problem:
Some customers are facing issue when virt-who is trying to retrieve the vCenter information. In all cases the issue started without any change/update on Satellite / Packages / Configuration side.
Version-Release number of selected component (if applicable):
virt-who-0.21.5-1.el7.noarch
How reproducible:
only on customer env. I'm trying to reproduce inhouse but without success.
Steps to Reproduce:
1.
2.
3.
Actual results:
---
2018-04-18 08:38:07,747 [virtwho.main ERROR] MainProcess(6836):Thread-2 @virt.py:run:388 - Thread 'virt-who-config-3' fails with exception:
Traceback (most recent call last):
File "/usr/lib/python2.7/site-packages/virtwho/virt/virt.py", line 379, in run
self._run()
File "/usr/lib/python2.7/site-packages/virtwho/virt/esx/esx.py", line 215, in _run
assoc = self.getHostGuestMapping()
File "/usr/lib/python2.7/site-packages/virtwho/virt/esx/esx.py", line 262, in getHostGuestMapping
uuid = host['config.network.dnsConfig.hostName']
KeyError: 'config.network.dnsConfig.hostName'
---
Expected results:
No issues, virt-who collecting data normally from vCenter side.
Additional info:
Business justification (customer impact; how would the defect impact customers’ business? why is it not possible to wait for a fix in Y-Stream?):
The defect causes ESX host reporting to fail. If any of the hosts in the network are missing the unique id as configured in the virt-who installation, then none of those hosts are reported to the server. In this scenario, the host/guest mappings are not captured and host-dependent subscriptions cannot be assigned to the guests. The Y-stream for 7.6 is not set to release until October.
How many customers are impacted by this defect?
The bugzilla for this has 6 customer issues attached. Any customer using VMWare, VSphere, or ESX may be affected.
When was the defect introduced in this major version of RHEL? Is it a regression?
This was introduced between 7.4 and 7.5 and it is a regression.
What is the minimal patch set to fix this bug? (link, git commit,...)
https://github.com/candlepin/virt-who/pull/138/commits/ec5e88d635d882a5d4a9b350ab5b5e1e93cb6782
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.
For information on the advisory, and where to find the updated
files, follow the link below.
If the solution does not work for you, open a new bug report.
https://access.redhat.com/errata/RHBA-2018:3169
Description of problem: Some customers are facing issue when virt-who is trying to retrieve the vCenter information. In all cases the issue started without any change/update on Satellite / Packages / Configuration side. Version-Release number of selected component (if applicable): virt-who-0.21.5-1.el7.noarch How reproducible: only on customer env. I'm trying to reproduce inhouse but without success. Steps to Reproduce: 1. 2. 3. Actual results: --- 2018-04-18 08:38:07,747 [virtwho.main ERROR] MainProcess(6836):Thread-2 @virt.py:run:388 - Thread 'virt-who-config-3' fails with exception: Traceback (most recent call last): File "/usr/lib/python2.7/site-packages/virtwho/virt/virt.py", line 379, in run self._run() File "/usr/lib/python2.7/site-packages/virtwho/virt/esx/esx.py", line 215, in _run assoc = self.getHostGuestMapping() File "/usr/lib/python2.7/site-packages/virtwho/virt/esx/esx.py", line 262, in getHostGuestMapping uuid = host['config.network.dnsConfig.hostName'] KeyError: 'config.network.dnsConfig.hostName' --- Expected results: No issues, virt-who collecting data normally from vCenter side. Additional info: