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Description of problem: Trying to run sosreport after sourcing overcloudrc on the OpenStack controller node, we are seeing the follower error and sosreport fails to collect any information [heat-admin@overcloud-controller-0 ~]$ sosreport sosreport (version 3.5) This command will collect diagnostic and configuration information from this Red Hat Enterprise Linux system and installed applications. An archive containing the collected information will be generated in /var/tmp/sos.NUojT3 and may be provided to a Red Hat support representative. Any information provided to Red Hat will be treated in accordance with the published support policies at: https://access.redhat.com/support/ The generated archive may contain data considered sensitive and its content should be reviewed by the originating organization before being passed to any third party. No changes will be made to system configuration. Press ENTER to continue, or CTRL-C to quit. Please enter your first initial and last name [overcloud-controller-0]: sa Please enter the case id that you are generating this report for []: s Setting up archive ... Setting up plugins ... Running plugins. Please wait ... Running 1/1: openstack_aodh... caught exception in plugin method "openstack_aodh.collect()" writing traceback to sos_logs/openstack_aodh-plugin-errors.txt [plugin:openstack_aodh] regex substitution failed for '/etc/aodh/aodh.conf' with: '[Errno 2] No such file or directory: '/var/tmp/sos.jRuqOo/sosreport-sa.s-20180425013524/etc/aodh/aodh.conf'' [plugin:openstack_aodh] regex substitution failed for '/etc/aodh/aodh.conf' with: '[Errno 2] No such file or directory: '/var/tmp/sos.jRuqOo/sosreport-sa.s-20180425013524/etc/aodh/aodh.conf'' [plugin:openstack_aodh] regex substitution failed for '/var/lib/config-data/puppet-generated/aodh/etc/aodh/aodh.conf' with: '[Errno 2] No such file or directory: '/var/tmp/sos.jRuqOo/sosreport-sa.s-20180425013524/var/lib/config-data/puppet-generated/aodh/etc/aodh/aodh.conf'' [plugin:openstack_aodh] regex substitution failed for '/var/lib/config-data/puppet-generated/aodh/etc/aodh/aodh.conf' with: '[Errno 2] No such file or directory: '/var/tmp/sos.jRuqOo/sosreport-sa.s-20180425013524/var/lib/config-data/puppet-generated/aodh/etc/aodh/aodh.conf'' Creating compressed archive... Your sosreport has been generated and saved in: /var/tmp/sosreport-sa.s-20180425013524.tar.xz The checksum is: ec39332e11fcbc2d9234d545a26d1f30 Please send this file to your support representative. Version-Release number of selected component (if applicable): OSP13 How reproducible: 100% on the OpenStack controller node, however haven't seen this when running on undercloud ndoe Steps to Reproduce: 1. run sosreport command after sourcing overcloud 2. 3. Actual results: sosreport fails Expected results: sosreport tarball should be generated Additional info:
When reporting exceptions in plugins, please include the backtrace file mentioned in the sos output: > writing traceback to sos_logs/openstack_aodh-plugin-errors.txt
(In reply to Bryn M. Reeves from comment #3) > When reporting exceptions in plugins, please include the backtrace file > mentioned in the sos output: > > > writing traceback to sos_logs/openstack_aodh-plugin-errors.txt Raising needinfo (from the fact that /etc/aodh/aodh.conf is missing despite it is the very first item to be collected, I guess the plugin fails even before copying anything; but no idea why)
(In reply to Pavel Moravec from comment #4) > (In reply to Bryn M. Reeves from comment #3) > > When reporting exceptions in plugins, please include the backtrace file > > mentioned in the sos output: > > > > > writing traceback to sos_logs/openstack_aodh-plugin-errors.txt > > Raising needinfo > > (from the fact that /etc/aodh/aodh.conf is missing despite it is the very > first item to be collected, I guess the plugin fails even before copying > anything; but no idea why) Kindly reminding the needinfo, otherwise I will close the BZ as insufficient data provided.