Description of problem: Unable to upgrade content host from 6.2 to 6.3 using Satellite 6.3 UI Version-Release number of selected component (if applicable): satellite - satellite-6.3.1-3.el7sat.noarch Client (6.2.z): katello-host-tools-3.0.2-1.el7sat.noarch katello-agent-3.0.2-1.el7sat.noarch katello-host-tools-fact-plugin-3.0.2-1.el7sat.noarch pulp-rpm-handlers-2.8.7.16-1.el7sat.noarch python-pulp-common-2.8.7.18-1.el7sat.noarch python-pulp-rpm-common-2.8.7.16-1.el7sat.noarch python-pulp-agent-lib-2.8.7.18-1.el7sat.noarch How reproducible: Always Steps to Reproduce: 1. Upgrade Satellite (and capsules) from 6.2.z to 6.3. Clients still use 6.2 Satellite Tools. 2. Client upgrade documentation https://access.redhat.com/documentation/en-us/red_hat_satellite/6.3/html/upgrading_and_updating_red_hat_satellite/upgrading_red_hat_satellite#upgrading_clients states to install `satellite-6.3-tools-upgrade` package and update `katello-agent` package from Satellite UI -> Hosts -> Content Hosts -> Select Action -> Manage Packages Actual results: After the above-mentioned step is performed, the clients started throwing an error (see attachment) in /var/log/messages and the package updates did not happen. Expected results: 1. Either the package management from Satellite 6.3 should work on the 6.2 tools Client (or) 2. The doc should be updated to remove this method from the recommended steps. This would leave the user with Remote Execution or manual pull from the client to upgrade to 6.3 Additional info:
Created attachment 1430236 [details] /var/log/messages from client
Satellite 6.2 has reached maintenance support phase 2 [1]. This bug does not quality for inclusion in a 6.2.z release during this support phase. I am therefore closing this bug out. [1] https://access.redhat.com/support/policy/updates/satellite