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Bug 1574183 - Unable to upgrade content host from 6.2 to 6.3 using Satellite 6.3 UI
Summary: Unable to upgrade content host from 6.2 to 6.3 using Satellite 6.3 UI
Alias: None
Product: Red Hat Satellite
Classification: Red Hat
Component: katello-agent
Version: 6.2.14
Hardware: Unspecified
OS: Unspecified
Target Milestone: Unspecified
Assignee: satellite6-bugs
QA Contact: Katello QA List
Depends On:
TreeView+ depends on / blocked
Reported: 2018-05-02 18:31 UTC by sthirugn@redhat.com
Modified: 2018-11-26 19:32 UTC (History)
2 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Last Closed: 2018-11-26 19:32:08 UTC
Target Upstream Version:

Attachments (Terms of Use)
/var/log/messages from client (4.12 KB, text/plain)
2018-05-02 18:34 UTC, sthirugn@redhat.com
no flags Details

Description sthirugn@redhat.com 2018-05-02 18:31:20 UTC
Description of problem:
Unable to upgrade content host from 6.2 to 6.3 using Satellite 6.3 UI

Version-Release number of selected component (if applicable):
satellite - satellite-6.3.1-3.el7sat.noarch
Client (6.2.z):

How reproducible:

Steps to Reproduce:
1. Upgrade Satellite (and capsules) from 6.2.z to 6.3. Clients still use 6.2 Satellite Tools.
2. Client upgrade documentation https://access.redhat.com/documentation/en-us/red_hat_satellite/6.3/html/upgrading_and_updating_red_hat_satellite/upgrading_red_hat_satellite#upgrading_clients states to install `satellite-6.3-tools-upgrade` package and update `katello-agent` package from Satellite UI -> Hosts  -> Content Hosts -> Select Action -> Manage Packages

Actual results:
After the above-mentioned step is performed, the clients started throwing an error (see attachment) in /var/log/messages and the package updates did not happen.

Expected results:
1. Either the package management from Satellite 6.3 should work on the 6.2 tools Client (or)
2. The doc should be updated to remove this method from the recommended steps. This would leave the user with Remote Execution or manual pull from the client to upgrade to 6.3

Additional info:

Comment 1 sthirugn@redhat.com 2018-05-02 18:34:51 UTC
Created attachment 1430236 [details]
/var/log/messages from client

Comment 3 Bryan Kearney 2018-11-26 19:32:08 UTC
Satellite 6.2 has reached maintenance support phase 2 [1]. This bug does not quality for inclusion in a 6.2.z release during this support phase. I am therefore closing this bug out.

[1] https://access.redhat.com/support/policy/updates/satellite

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