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Bug 1579184

Summary:	[UPGRADES] Error: We couldn't get the live value of the neutron agent, please contact support
Product:	Red Hat OpenStack	Reporter:	Yurii Prokulevych <yprokule>
Component:	puppet-tripleo	Assignee:	Sofer Athlan-Guyot <sathlang>
Status:	CLOSED ERRATA	QA Contact:	Yurii Prokulevych <yprokule>
Severity:	urgent	Docs Contact:
Priority:	urgent
Version:	10.0 (Newton)	CC:	agurenko, akaris, aludwar, asimonel, augol, ccamacho, chris.brown, dhill, ebarrera, jjoyce, jmelvin, jschluet, mbultel, mcornea, moddi, morazi, nchandek, nsatsia, pablo.iranzo, panburaj, pcaruana, pneedle, rcernin, sgolovat, slinaber, spryor, sputhenp, ssigwald, tquinlan, tvignaud, yprokule
Target Milestone:	async	Keywords:	Reopened, Triaged, ZStream
Target Release:	10.0 (Newton)
Hardware:	Unspecified
OS:	Unspecified
Whiteboard:
Fixed In Version:	puppet-tripleo-5.6.8-7.el7ost	Doc Type:	If docs needed, set a value
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2019-12-02 20:41:26 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Yurii Prokulevych 2018-05-17 06:46:04 UTC

Description of problem:
-----------------------
Upgrade from RHOS-9 to RHOS-10 failed during convergence stage:

openstack overcloud deploy \
  --timeout 100 \
  --templates /usr/share/openstack-tripleo-heat-templates \
  --stack overcloud \
  --libvirt-type kvm \
  --ntp-server clock.redhat.com \
  --control-scale 3 \
  --control-flavor controller \
  --compute-scale 2 \
  --compute-flavor compute \
  --ceph-storage-scale 3 \
  --ceph-storage-flavor ceph \
  -e /usr/share/openstack-tripleo-heat-templates/environments/storage-environment.yaml \
  -e /home/stack/virt/internal.yaml \
  -e /usr/share/openstack-tripleo-heat-templates/environments/network-isolation-v6.yaml \
  -e /home/stack/virt/network/network-environment-v6.yaml \
  -e /home/stack/virt/enable-tls.yaml \
  -e /home/stack/virt/inject-trust-anchor.yaml \
  -e /home/stack/virt/hostnames.yml \
  -e /home/stack/virt/debug.yaml \
  -e /home/stack/virt/public_vip.yaml \
  -e /usr/share/openstack-tripleo-heat-templates/environments/tls-endpoints-public-ip.yaml \
  -e /usr/share/openstack-tripleo-heat-templates/environments/major-upgrade-pacemaker-converge.yaml
...
2018-05-16 23:39:35Z [AllNodesDeploySteps.CephStorageDeployment_Step3.0]: CREATE_COMPLETE  state changed
2018-05-16 23:39:35Z [AllNodesDeploySteps.CephStorageDeployment_Step3]: CREATE_COMPLETE  Stack CREATE completed successfully
2018-05-16 23:39:35Z [AllNodesDeploySteps.ComputeDeployment_Step3.0]: CREATE_FAILED  Error: resources[0]: Deployment to server failed: deploy_status_code : Deployment exited with non-zero status code: 1
2018-05-16 23:39:35Z [AllNodesDeploySteps.CephStorageDeployment_Step3.0]: SIGNAL_IN_PROGRESS  Signal: deployment a22510c9-b69d-460b-8bde-4961690b0a56 succeeded
2018-05-16 23:39:35Z [AllNodesDeploySteps.ComputeDeployment_Step3]: CREATE_FAILED  Resource CREATE failed: Error: resources[1]: Deployment to server failed: deploy_status_code : Deployment exited with non-zero status code: 1
2018-05-16 23:39:36Z [AllNodesDeploySteps.CephStorageDeployment_Step3]: CREATE_COMPLETE  state changed
2018-05-16 23:39:36Z [AllNodesDeploySteps.ComputeDeployment_Step3]: CREATE_FAILED  Error: resources.ComputeDeployment_Step3.resources[1]: Deployment to server failed: deploy_status_code: Deployment exited with non-zero status code: 1
2018-05-16 23:39:36Z [AllNodesDeploySteps.ControllerDeployment_Step3]: CREATE_FAILED  CREATE aborted
2018-05-16 23:39:36Z [AllNodesDeploySteps]: CREATE_FAILED  Resource CREATE failed: Error: resources.ComputeDeployment_Step3.resources[1]: Deployment to serveHeat Stack update failed.
r failed: deploy_status_code: Deployment exited with non-zero status code: 1
2018-05-16 23:39:37Z [AllNodesDeploySteps]: CREATE_FAILED  Error: resources.AllNodesDeploySteps.resources.ComputeDeployment_Step3.resources[1]: Deployment to server failed: deploy_status_code: Deployment exited with non-zero status code: 1
2018-05-16 23:39:37Z [overcloud]: UPDATE_FAILED  Error: resources.AllNodesDeploySteps.resources.ComputeDeployment_Step3.resources[1]: Deployment to server failed: deploy_status_code: Deployment exited with non-zero status code: 1

 Stack overcloud UPDATE_FAILED

Checking logs on compute:
-------------------------
...
Error: We couldn't get the live value of the neutron agent, please contact support. at /etc/puppet/modules/tripleo/manifests/profile/base/neutron.pp:77 on node compute-0.localdomain\u001b[0m\n", "deploy_status_code": 1}



Version-Release number of selected component (if applicable):
-------------------------------------------------------------
puppet-tripleo.noarch                      5.6.8-6.el7ost
openstack-tripleo-heat-templates.noarch    5.3.10-1.el7ost


Steps to Reproduce:
-------------------
1. Upgrade RHOS-9 to RHOS-10

Comment 2 Marius Cornea 2018-05-24 18:19:33 UTC

*** Bug 1582284 has been marked as a duplicate of this bug. ***

Comment 5 Carlos Camacho 2018-05-28 14:06:04 UTC

*** Bug 1581075 has been marked as a duplicate of this bug. ***

Comment 21 Alex Schultz 2018-06-21 19:23:50 UTC

*** Bug 1593422 has been marked as a duplicate of this bug. ***

Comment 28 Jeremy 2018-06-27 14:31:58 UTC

Hello,
Which nodes should the hotfix be installed? undercloud or controller compute ? all overcloud nodes?

Comment 29 Sean Pryor 2018-06-27 14:59:25 UTC

All overcloud nodes in my experience needed that patch

Comment 31 errata-xmlrpc 2018-06-27 23:30:45 UTC

Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2018:2101