Bug 1580450 - Firmware updates are confusing and user-unfriendly
Summary: Firmware updates are confusing and user-unfriendly
Keywords:
Status: CLOSED CURRENTRELEASE
Alias: None
Product: Fedora
Classification: Fedora
Component: gnome-software
Version: 28
Hardware: Unspecified
OS: Unspecified
unspecified
unspecified
Target Milestone: ---
Assignee: Richard Hughes
QA Contact: Fedora Extras Quality Assurance
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2018-05-21 13:45 UTC by Timur Kristóf
Modified: 2019-05-09 20:02 UTC (History)
3 users (show)

Fixed In Version:
Clone Of:
Environment:
Last Closed: 2019-05-09 20:02:37 UTC
Type: Bug
Embargoed:


Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
GNOME Gitlab 341 0 None None None 2018-09-12 13:46:32 UTC
Launchpad 1719797 0 None None None 2018-09-12 13:46:09 UTC

Description Timur Kristóf 2018-05-21 13:45:23 UTC
Description of problem:
When gnome-software finds a firmware update, and you hit the update button, it is unclear whether the update succeeded, and also unclear that you need to reboot your machine to actually apply the update.

Version-Release number of selected component (if applicable):
gnome-software-3.28.2-1.fc28.x86_64

How reproducible:
Always

Preconditions:
1. Have a machine with non-up-to-date firmware. I had a Dell XPS 13 9370 with the factory firmware.
2. Fresh Fedora 28 installation on said machine.

Steps to Reproduce:
1. Launch gnome-software
2. Go to updates
3. Hit the refresh button
4. Wait for it until it displays an update (in this case a bios update)
5. Click the "Update" button next to the BIOS update

Actual results:
- The update disappears for a while. Then it appears again.
- There is no indication of success
- Also no indication that tells me I should reboot the machine now.

Expected results:
- The update should not appear again
- It should tell me that the update was successful
- It should tell me I need to reboot the machine to apply the bios update

Additional info:
None.

Comment 1 Mario Limonciello 2018-09-12 13:46:10 UTC
FYI this is upstream issue https://gitlab.gnome.org/GNOME/gnome-software/issues/341

Comment 2 Mario Limonciello 2018-09-17 15:44:12 UTC
This is fixed upstream, but will require fixes in both gnome-software and fwupd.

Comment 3 Ben Cotton 2019-05-02 20:55:15 UTC
This message is a reminder that Fedora 28 is nearing its end of life.
On 2019-May-28 Fedora will stop maintaining and issuing updates for
Fedora 28. It is Fedora's policy to close all bug reports from releases
that are no longer maintained. At that time this bug will be closed as
EOL if it remains open with a Fedora 'version' of '28'.

Package Maintainer: If you wish for this bug to remain open because you
plan to fix it in a currently maintained version, simply change the 'version' 
to a later Fedora version.

Thank you for reporting this issue and we are sorry that we were not 
able to fix it before Fedora 28 is end of life. If you would still like 
to see this bug fixed and are able to reproduce it against a later version 
of Fedora, you are encouraged  change the 'version' to a later Fedora 
version prior this bug is closed as described in the policy above.

Although we aim to fix as many bugs as possible during every release's 
lifetime, sometimes those efforts are overtaken by events. Often a 
more recent Fedora release includes newer upstream software that fixes 
bugs or makes them obsolete.


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