Created attachment 1448899 [details] No Active service Description of problem: I have lot of finished service requests but they are not showing up in Myservice Version-Release number of selected component (if applicable): 5.9.3.1.20180606184006_8d120c0 How reproducible: Steps to Reproduce: 1. Provision service and order. 2. Completed services should show up in Myservice. 3. Actual results: Expected results: Additional info: Appliance :https://10.8.199.164/ 5.9.3.1.20180606184006_8d120c0
Created attachment 1448900 [details] finished requests
Hi Shveta, All of the Service provisions failed in your test environment. I think the additional Automate domains are causing the errors. Could you disable the "extra" domains and test again? Note - We delete the Service object if the provision fails as shown below in the log snippet. Thanks, Tina I see this in the log: ----] I, [2018-06-07T17:53:47.525381 #12027:b0a93c] INFO -- : <AEMethod catalogiteminitialization> Adding Option: {dropdown_list_1 => 1} to Destination id: 5 [----] I, [2018-06-07T17:53:47.530564 #12027:b0a93c] INFO -- : <AEMethod catalogiteminitialization> Adding Option: {dialog_dropdown_list_1 => 1} to Destination id: 5 [----] E, [2018-06-07T17:53:47.539506 #12027:b0a93c] ERROR -- : <AEMethod catalogiteminitialization> [undefined method `downcase' for nil:NilClass] /Banc_Sabadell/Service/Provisioning/StateMachines/Methods/CatalogItemInitialization:103:in `override_service_name' /Banc_Sabadell/Service/Provisioning/StateMachines/Methods/CatalogItemInitialization:487:in `<main>' [----] I, [2018-06-07T17:53:47.669364 #12027:b0a93c] INFO -- : MiqAeEvent.build_evm_event >> event=<:service_provisioned> inputs=<{"MiqEvent::miq_event"=>753, :miq_event_id=>753, "EventStream::event_stream"=>753, :event_stream_id=>753}> [----] I, [2018-06-07T17:53:47.733262 #12027:b0a93c] INFO -- : <AEMethod catalogiteminitialization> Processing remove_service... [----] I, [2018-06-07T17:53:47.738337 #12027:b0a93c] INFO -- : <AEMethod catalogiteminitialization> Removing Service: burger id: 5 due to failure [----] I, [2018-06-07T17:53:47.792385 #12027:b0a93c] INFO -- : <AEMethod catalogiteminitialization> Processing remove_service...Complete
Works after removing extra domains