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Bug 1589687

Summary: WebAdmin: Download image operation fails and the WebAdmin fails to load data
Product: [oVirt] ovirt-engine Reporter: Yosi Ben Shimon <ybenshim>
Component: Frontend.WebAdminAssignee: Daniel Erez <derez>
Status: CLOSED WORKSFORME QA Contact: Elad <ebenahar>
Severity: high Docs Contact:
Priority: unspecified    
Version: 4.2.4.1CC: bugs, derez, ratamir, tnisan, ybenshim
Target Milestone: ovirt-4.3.0Keywords: Reopened
Target Release: ---Flags: rule-engine: ovirt-4.2+
rule-engine: ovirt-4.3+
Hardware: x86_64   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2018-10-29 13:00:49 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: Storage RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Attachments:
Description Flags
engine log
none
error popup none

Description Yosi Ben Shimon 2018-06-11 08:03:07 UTC
Created attachment 1449919 [details]
engine log

Description of problem:
Download image via UI fails due to transfer inactivity.
It causes the WebAdmin to fail to load data (e.g. VMs, Hosts, Dashboard).
In addition, a popup with error message appears (attached screenshot) till the session ends
After login again, the status of the image returns to "OK"

Version-Release number of selected component (if applicable):
ovirt-engine-4.2.4.2-0.1.el7_3.noarch

How reproducible:
always

Steps to Reproduce:
1. In WebAdmin, go to "Storage" -> "Disks"
2. Create a 20G thin provisioned disk on iscsi storage domain
3. Click on "Download" button 

Actual results:
The image fails to download and the WebAdmin fails to load data

Expected results:
The operation should succeed

Additional info:

Comment 1 Yosi Ben Shimon 2018-06-11 08:04:24 UTC
Created attachment 1449920 [details]
error popup

Comment 2 Daniel Erez 2018-06-11 08:55:22 UTC
According to the screenshot, the engine certificate hasn't been imported correctly (red "Not Secure" label in address bar). Hence, download disk couldn't be initiated. Regarding the error popup, it's not related to disk download, but rather to the WebAdmin javascript code. Please make sure there's no network issue with the engine machine, and try to clean browser cache (in case the env gone through upgrade).

Comment 10 Daniel Erez 2018-10-28 14:31:55 UTC
@Yosi - can you please check if it's reproduced on latest build?