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Bug 1596001 - subscription-manager:10509:MainThread @intentstore_interface.py:31 - Could not import from module intentctl.
Summary: subscription-manager:10509:MainThread @intentstore_interface.py:31 - Could no...
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Enterprise Linux 7
Classification: Red Hat
Component: subscription-manager
Version: 7.6
Hardware: Unspecified
OS: Unspecified
high
low
Target Milestone: rc
: ---
Assignee: candlepin-bugs
QA Contact: Red Hat subscription-manager QE Team
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2018-06-28 02:34 UTC by Wei Liu
Modified: 2018-10-30 10:37 UTC (History)
5 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2018-10-30 10:36:12 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)
the rhsm log (4.72 KB, text/plain)
2018-06-28 02:34 UTC, Wei Liu 		no flags Details
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Links
System ID Private Priority Status Summary Last Updated
Red Hat Product Errata RHBA-2018:3153 0 None None None 2018-10-30 10:37:43 UTC

Description Wei Liu 2018-06-28 02:34:11 UTC 
Created attachment 1455164 [details]
the rhsm log

Description of problem:
Error message in rhsm.log

Version-Release number of selected component (if applicable):
subscription-manager-gui-1.21.5-5.el7.x86_64
subscription-manager-rhsm-certificates-1.21.5-5.el7.x86_64
subscription-manager-plugin-container-1.21.5-5.el7.x86_64
subscription-manager-rhsm-1.21.5-5.el7.x86_64
subscription-manager-1.21.5-5.el7.x86_64
subscription-manager-initial-setup-addon-1.21.5-5.el7.x86_64

How reproducible:
always

Steps to Reproduce:
1.Remove the system's product cert
[root@kvm-02-guest13 log]# mv /etc/pki/product-default/* /root/

2.Register the system
[root@kvm-02-guest13 log]# subscription-manager register
Registering to: subscription.rhsm.stage.redhat.com:443/subscription
Username: rnew_test
Password: 
The system has been registered with ID: 7666c1a2-67b7-4380-83c3-55dfdb339169
The registered system name is: kvm-02-guest13.rhts.eng.bos.redhat.com

3.Restart rhsmcertd service and check the rhsm.log
[root@kvm-02-guest13 log]# service rhsmcertd restart
Redirecting to /bin/systemctl restart rhsmcertd.service
[root@kvm-02-guest13 log]# cat rhsm/rhsm.log | grep -i error
2018-06-27 22:23:31,244 [ERROR] subscription-manager:7842:MainThread @intentstore_interface.py:31 - Could not import from module intentctl.


Actual results:
As step 3.

Expected results:
No error message in rhsm.log


Additional info:
The detail of rhsm.log please see the attachment
Comment 2 Chris Snyder 2018-08-16 18:57:49 UTC 
Please note: The aforementioned python files "intentstore_interface.py" has been renamed to "syspurposelib.py".

@dev This fix for this should be to change that log message's level to DEBUG.
Comment 3 Chris Snyder 2018-08-16 19:00:27 UTC 
Merged into master as of cff193688adf39e0f7769c127a640bcb2d01d195.
Comment 5 qianzhan 2018-08-27 08:34:45 UTC 
Moving to VERIFIED：
1. Install RHEL-7.6-20180823.0-server

2. Remove the product cert 
[root@ent-01-vm-04 ~]# mv /etc/pki/product-default/* /root/

3. Register the system against stage candlepin:
[root@ent-01-vm-04 ~]# subscription-manager  register
Registering to: subscription.rhsm.stage.redhat.com:443/subscription
Username: rnew_test
Password: 
The system has been registered with ID: 666f07a2-74b9-4607-b82a-25be20482c9c
The registered system name is: ent-01-vm-04.lab.eng.nay.redhat.com

4. Restart rhsmcertd service.

[root@ent-01-vm-04 ~]# service rhsmcertd restart
Redirecting to /bin/systemctl restart rhsmcertd.service

5. Check error message in rhsm.log:
[root@ent-01-vm-04 ~]# cat /var/log/rhsm/rhsm.log | grep -i error
[root@ent-01-vm-04 ~]#
Comment 7 errata-xmlrpc 2018-10-30 10:36:12 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2018:3153
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