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Created attachment 1455164[details]
the rhsm log
Description of problem:
Error message in rhsm.log
Version-Release number of selected component (if applicable):
subscription-manager-gui-1.21.5-5.el7.x86_64
subscription-manager-rhsm-certificates-1.21.5-5.el7.x86_64
subscription-manager-plugin-container-1.21.5-5.el7.x86_64
subscription-manager-rhsm-1.21.5-5.el7.x86_64
subscription-manager-1.21.5-5.el7.x86_64
subscription-manager-initial-setup-addon-1.21.5-5.el7.x86_64
How reproducible:
always
Steps to Reproduce:
1.Remove the system's product cert
[root@kvm-02-guest13 log]# mv /etc/pki/product-default/* /root/
2.Register the system
[root@kvm-02-guest13 log]# subscription-manager register
Registering to: subscription.rhsm.stage.redhat.com:443/subscription
Username: rnew_test
Password:
The system has been registered with ID: 7666c1a2-67b7-4380-83c3-55dfdb339169
The registered system name is: kvm-02-guest13.rhts.eng.bos.redhat.com
3.Restart rhsmcertd service and check the rhsm.log
[root@kvm-02-guest13 log]# service rhsmcertd restart
Redirecting to /bin/systemctl restart rhsmcertd.service
[root@kvm-02-guest13 log]# cat rhsm/rhsm.log | grep -i error
2018-06-27 22:23:31,244 [ERROR] subscription-manager:7842:MainThread @intentstore_interface.py:31 - Could not import from module intentctl.
Actual results:
As step 3.
Expected results:
No error message in rhsm.log
Additional info:
The detail of rhsm.log please see the attachment
Please note: The aforementioned python files "intentstore_interface.py" has been renamed to "syspurposelib.py".
@dev This fix for this should be to change that log message's level to DEBUG.
Moving to VERIFIED：
1. Install RHEL-7.6-20180823.0-server
2. Remove the product cert
[root@ent-01-vm-04 ~]# mv /etc/pki/product-default/* /root/
3. Register the system against stage candlepin:
[root@ent-01-vm-04 ~]# subscription-manager register
Registering to: subscription.rhsm.stage.redhat.com:443/subscription
Username: rnew_test
Password:
The system has been registered with ID: 666f07a2-74b9-4607-b82a-25be20482c9c
The registered system name is: ent-01-vm-04.lab.eng.nay.redhat.com
4. Restart rhsmcertd service.
[root@ent-01-vm-04 ~]# service rhsmcertd restart
Redirecting to /bin/systemctl restart rhsmcertd.service
5. Check error message in rhsm.log:
[root@ent-01-vm-04 ~]# cat /var/log/rhsm/rhsm.log | grep -i error
[root@ent-01-vm-04 ~]#
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.
For information on the advisory, and where to find the updated
files, follow the link below.
If the solution does not work for you, open a new bug report.
https://access.redhat.com/errata/RHBA-2018:3153
Created attachment 1455164 [details] the rhsm log Description of problem: Error message in rhsm.log Version-Release number of selected component (if applicable): subscription-manager-gui-1.21.5-5.el7.x86_64 subscription-manager-rhsm-certificates-1.21.5-5.el7.x86_64 subscription-manager-plugin-container-1.21.5-5.el7.x86_64 subscription-manager-rhsm-1.21.5-5.el7.x86_64 subscription-manager-1.21.5-5.el7.x86_64 subscription-manager-initial-setup-addon-1.21.5-5.el7.x86_64 How reproducible: always Steps to Reproduce: 1.Remove the system's product cert [root@kvm-02-guest13 log]# mv /etc/pki/product-default/* /root/ 2.Register the system [root@kvm-02-guest13 log]# subscription-manager register Registering to: subscription.rhsm.stage.redhat.com:443/subscription Username: rnew_test Password: The system has been registered with ID: 7666c1a2-67b7-4380-83c3-55dfdb339169 The registered system name is: kvm-02-guest13.rhts.eng.bos.redhat.com 3.Restart rhsmcertd service and check the rhsm.log [root@kvm-02-guest13 log]# service rhsmcertd restart Redirecting to /bin/systemctl restart rhsmcertd.service [root@kvm-02-guest13 log]# cat rhsm/rhsm.log | grep -i error 2018-06-27 22:23:31,244 [ERROR] subscription-manager:7842:MainThread @intentstore_interface.py:31 - Could not import from module intentctl. Actual results: As step 3. Expected results: No error message in rhsm.log Additional info: The detail of rhsm.log please see the attachment