Created attachment 1455218 [details] Error Description of problem: Version-Release number of selected component (if applicable): Version 5.9.3.3.20180627151410_682cecf How reproducible: 100% Steps to Reproduce: 1.Create a service dialog 2.Create a catalog item 3.Order a service catalog item Actual results: Service request fails with Error " Error: undefined local variable or method `ext_management_system' for #<ServiceTemplate:0x00000000015a4b90> Did you mean? old_ext_management_system" Expected results: No error Additional info: evm.log [----] I, [2018-06-28T05:13:46.458369 #11990:941114] INFO -- : Q-task_id([service_template_provision_request_8]) MIQ(ServiceTemplateProvisionTask#deliver_to_automate) Queuing Service_Template_Provisioning: [Provisioning [Catalog Item] for Service [Catalog Item]]... [----] E, [2018-06-28T05:13:46.512298 #11990:941114] ERROR -- : Q-task_id([service_template_provision_request_8]) [NameError]: undefined local variable or method `ext_management_system' for #<ServiceTemplate:0x00000000015a4b90> Did you mean? old_ext_management_system Method:[block in method_missing] [----] E, [2018-06-28T05:13:46.512900 #11990:941114] ERROR -- : Q-task_id([service_template_provision_request_8]) /opt/rh/cfme-gemset/gems/activemodel-5.0.6/lib/active_model/attribute_methods.rb:433:in `method_missing' /var/www/miq/vmdb/app/models/mixins/archived_mixin.rb:31:in `my_zone' /var/www/miq/vmdb/app/models/service_template_provision_task.rb:146:in `deliver_to_automate' /var/www/miq/vmdb/app/models/miq_request.rb:431:in `block in create_request_tasks' /var/www/miq/vmdb/app/models/miq_request.rb:428:in `each' /var/www/miq/vmdb/app/models/miq_request.rb:428:in `create_request_tasks' /var/www/miq/vmdb/app/models/miq_queue.rb:449:in `block in dispatch_method' /opt/rh/rh-ruby23/root/usr/share/ruby/timeout.rb:91:in `block in timeout' /opt/rh/rh-ruby23/root/usr/share/ruby/timeout.rb:33:in `block in catch' /opt/rh/rh-ruby23/root/usr/share/ruby/timeout.rb:33:in `catch' /opt/rh/rh-ruby23/root/usr/share/ruby/timeout.rb:33:in `catch' /opt/rh/rh-ruby23/root/usr/share/ruby/timeout.rb:106:in `timeout' /var/www/miq/vmdb/app/models/miq_queue.rb:448:in `dispatch_method' /var/www/miq/vmdb/app/models/miq_queue.rb:425:in `block in deliver' /var/www/miq/vmdb/app/models/user.rb:261:in `with_user_group' /var/www/miq/vmdb/app/models/miq_queue.rb:425:in `deliver' /var/www/miq/vmdb/app/models/miq_queue_worker_base/runner.rb:104:in `deliver_queue_message' /var/www/miq/vmdb/app/models/miq_queue_worker_base/runner.rb:134:in `deliver_message' /var/www/miq/vmdb/app/models/miq_queue_worker_base/runner.rb:152:in `block in do_work' /var/www/miq/vmdb/app/models/miq_queue_worker_base/runner.rb:146:in `loop' /var/www/miq/vmdb/app/models/miq_queue_worker_base/runner.rb:146:in `do_work' /var/www/miq/vmdb/app/models/miq_worker/runner.rb:329:in `block in do_work_loop' /var/www/miq/vmdb/app/models/miq_worker/runner.rb:326:in `loop' /var/www/miq/vmdb/app/models/miq_worker/runner.rb:326:in `do_work_loop' /var/www/miq/vmdb/app/models/miq_worker/runner.rb:153:in `run' /var/www/miq/vmdb/app/models/miq_worker/runner.rb:127:in `start' /var/www/miq/vmdb/app/models/miq_worker/runner.rb:22:in `start_worker' /var/www/miq/vmdb/app/models/miq_worker.rb:376:in `block in start_runner_via_fork' /opt/rh/cfme-gemset/gems/nakayoshi_fork-0.0.3/lib/nakayoshi_fork.rb:24:in `fork' /opt/rh/cfme-gemset/gems/nakayoshi_fork-0.0.3/lib/nakayoshi_fork.rb:24:in `fork' /var/www/miq/vmdb/app/models/miq_worker.rb:374:in `start_runner_via_fork' /var/www/miq/vmdb/app/models/miq_worker.rb:368:in `start_runner' /var/www/miq/vmdb/app/models/miq_worker.rb:415:in `start' /var/www/miq/vmdb/app/models/miq_worker.rb:266:in `start_worker' /var/www/miq/vmdb/app/models/miq_worker.rb:153:in `block in sync_workers' /var/www/miq/vmdb/app/models/miq_worker.rb:153:in `times' /var/www/miq/vmdb/app/models/miq_worker.rb:153:in `sync_workers' /var/www/miq/vmdb/app/models/miq_server/worker_management/monitor.rb:53:in `block in sync_workers' /var/www/miq/vmdb/app/models/miq_server/worker_management/monitor.rb:50:in `each' /var/www/miq/vmdb/app/models/miq_server/worker_management/monitor.rb:50:in `sync_workers' /var/www/miq/vmdb/app/models/miq_server.rb:146:in `start' /var/www/miq/vmdb/app/models/miq_server.rb:238:in `start' /var/www/miq/vmdb/lib/workers/evm_server.rb:27:in `start' /var/www/miq/vmdb/lib/workers/evm_server.rb:48:in `start' /var/www/miq/vmdb/lib/workers/bin/evm_server.rb:4:in `<main>' [----] I, [2018-06-28T05:13:46.533015 #11990:941114] INFO -- : Q-task_id([service_template_provision_request_8]) MIQ(MiqQueue#delivered) Message id: [2144], State: [ok], Delivered in [4.845339516] seconds [----] I, [2018-06-28T05:13:46.550101 #11990:941114] INFO -- : MIQ(MiqGenericWorker::Runner#get_message_via_drb) Message id: [2147], MiqWorker id: [13], Zone: [default], Role: [], Server: [], Ident: [generic], Target id: [], Instance id: [], Task id: [], Command: [Job.check_jobs_for_timeout], Timeout: [600], Priority: [90], State: [dequeue], Deliver On: [], Data: [], Args: [], Dequeued in: [2.57011293] seconds
I have used vsphere and azure provider.
The screenshot shows this is from OPS UI
Changing component to automate since the logging validates it is breaking in the backend.
*** This bug has been marked as a duplicate of bug 1594873 ***