Bug 1599042 - Hang during boot: nvme0: controller is down; will reset: CSTS=0xffffffff, PCI_STATUS=0xffff
Hang during boot: nvme0: controller is down; will reset: CSTS=0xffffffff, PCI...
Status: NEW
Product: Fedora
Classification: Fedora
Component: kernel (Show other bugs)
28
x86_64 Linux
unspecified Severity unspecified
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Assigned To: Matthias Clasen
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Reported: 2018-07-08 04:02 EDT by Jan Vlug
Modified: 2018-08-16 07:30 EDT (History)
16 users (show)

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Description Jan Vlug 2018-07-08 04:02:31 EDT
I have a brand new laptop on which I want to install Fedora from the live image (Windows 10 was pre-installed, but can be removed completely).

The boot process from the USB live image continues until these start jobs are running:

A start job is running for Monitoring of LVM2 mirrors, snapshots etc. using dmeventd or progress polling
A start job is running for udev Wait for complete device initialization

Then this message appears:
nvme0: controller is down; will reset: CSTS=0xffffffff, PCI_STATUS=0xffff
And then the system hangs.


Information from the BIOS of my system:
The BIOS states that the model of the sytem is: N140WU.
BIOS version: 1.05.02
KBC/EL firmware version: 1.05.02
ME FW version: 11.8.50.3434
Version 2.18.1263 American Megatrends
Comment 1 Jan Vlug 2018-07-08 05:23:19 EDT
I made a change in the BIOS in the Advanced screen to the SATA mode setting:

Originally SATA mode was set to: AHCI Mode
I selected for SATA mode: Intel RST Premium With Intel Optane System Acceleration

Now the Live Fedora image boots fully.

However, I do not see the SSD disk when Fedora is booted. Nor in the installer, the gparted, blivet-gui or disks. Only the USB pen with the live image is being reported. So I still cannot install Fedora to my system.
Comment 2 Jan Vlug 2018-07-09 17:57:00 EDT
Details about the SSD:
The disks is a Western Digital: WDS500G2X0C:
https://products.wdc.com/library/Spe...178-800181.pdf
https://products.wdc.com/library/Spe...879-810008.pdf
The bios states: PCIe 1.0, WDS500G2X0C-00L350
This link suggests that the SSD is supported under Linux:
https://www.anandtech.com/show/12543...and-ssd-review

I also found another report describing the issue that I have with exactly the same Western Digital SSD model:
https://community.wd.com/t/linux-sup...me-2018/225446
Comment 3 Jan Vlug 2018-07-09 17:59:43 EDT
Oops,now with working links:

Details about the SSD:
The disks is a Western Digital: WDS500G2X0C:
[url]https://products.wdc.com/library/SpecSheet/ENG/2178-800181.pdf[/url]
[url]https://products.wdc.com/library/SpecSheet/ENG/2879-810008.pdf[/url]
The bios states: PCIe 1.0, WDS500G2X0C-00L350
This link suggests that the SSD is supported under Linux:
[url]https://www.anandtech.com/show/12543/the-western-digital-wd-black-3d-nand-ssd-review[/url]

I also found another report describing the issue that I have with exactly the same Western Digital SSD model:
https://community.wd.com/t/linux-support-for-wd-black-nvme-2018/225446
Comment 4 Jan Vlug 2018-07-09 18:05:14 EDT
Discard comment 2 and 3, now hopefully without errors:

Details about the SSD:
The disks is a Western Digital: WDS500G2X0C:
https://products.wdc.com/library/SpecSheet/ENG/2178-800181.pdf
https://products.wdc.com/library/SpecSheet/ENG/2879-810008.pdf
The bios states: PCIe 1.0, WDS500G2X0C-00L350
This link suggests that the SSD is supported under Linux:
https://www.anandtech.com/show/12543/the-western-digital-wd-black-3d-nand-ssd-review

I also found another report describing the issue that I have with exactly the same Western Digital SSD model:
https://community.wd.com/t/linux-support-for-wd-black-nvme-2018/225446
Comment 6 Jan Vlug 2018-07-11 16:06:16 EDT
I replaced the WD Black SSD with a:
500GB Samsung 970 EVO NVME PCI-e 3.0 x4, M.2
This SSD is recognized correctly and Fedora 28 is running fine on it now.

I leave this bug open, because I'm not sure whether the issue was related to Fedora Linux or the SSD.
Comment 7 Jan Vlug 2018-08-16 07:30:41 EDT
See this link for a solution (I did not test it, because I do not have the disk any more):
https://community.wd.com/t/linux-support-for-wd-black-nvme-2018/225446/9?u=chrisyuan

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