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Bug 1600469

Summary: "subscription-manager remove --pool <pool-id>" throws error "The entitlement server failed to remove these pools"
Product: Red Hat Satellite Reporter: hprakash
Component: Subscription ManagementAssignee: satellite6-bugs <satellite6-bugs>
Status: CLOSED ERRATA QA Contact: Peter Ondrejka <pondrejk>
Severity: medium Docs Contact:
Priority: unspecified    
Version: 6.3.1CC: pcreech
Target Milestone: 6.4.0Keywords: Triaged
Target Release: Unused   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2018-10-16 19:08:46 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Attachments:
Description Flags
candlepin_proxies_controller patch file for katello-3.4.5.64
none
rhsm patch file for katello-3.4.5.64 none

Description hprakash 2018-07-12 10:46:22 UTC 
Description of problem:
Unable to remove subscription on the basis of pool id

Version-Release number of selected component (if applicable):
satellite 6.3

How reproducible:
Always

Steps to Reproduce:
1. Register a new host:
# subscription-manager register
2. Attach any subscription or run auto attach
# subscription-manager attach --auto
3. Remove subscription using pool id
# subscription-manager remove --pool <pool-id>


Actual results:
# subscription-manager remove --pool <pool-id>
The entitlement server failed to remove these pools:
   <pool-id>

Expected results:
subscription should be removed

Additional info:
Based on the linked foreman ticket, we have created a patch(candlepin-_proxies_controller.patch & rhsm.patch) for katello-3.4.5.64 gem. It has helped to remove the subscription successfully.
Comment 1 hprakash 2018-07-12 10:48:21 UTC 
Created attachment 1458341 [details]
candlepin_proxies_controller patch file for katello-3.4.5.64
Comment 2 hprakash 2018-07-12 10:48:50 UTC 
Created attachment 1458342 [details]
rhsm patch file for katello-3.4.5.64
Comment 5 Peter Ondrejka 2018-07-25 08:40:57 UTC 
Verified on Sat 6.4 snap 13, it is now possible to successfully unsubscribe a host via pool id
Comment 6 Bryan Kearney 2018-10-16 19:08:46 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2018:2927