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Bug 1624461 - gnome-shell crashes in meta_window_get_monitor, processing an unmanaged window
Summary: gnome-shell crashes in meta_window_get_monitor, processing an unmanaged window
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Enterprise Linux 7
Classification: Red Hat
Component: mutter
Version: 7.5
Hardware: x86_64
OS: Linux
medium
medium
Target Milestone: rc
: ---
Assignee: Florian Müllner
QA Contact: Desktop QE
URL:
Whiteboard:
Depends On:
Blocks: 1727111
TreeView+ depends on / blocked
 
Reported: 2018-08-31 16:17 UTC by jigar
Modified: 2021-12-10 17:16 UTC (History)
5 users (show)

Fixed In Version: mutter-3.28.3-11.el7
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2020-03-31 19:38:49 UTC
Target Upstream Version:
Embargoed:


Attachments (Terms of Use)
Backtrace (2.79 KB, text/plain)
2018-08-31 16:17 UTC, jigar
no flags Details
System journal during test (313.13 KB, text/plain)
2019-08-19 09:03 UTC, Pavlin Georgiev
no flags Details


Links
System ID Private Priority Status Summary Last Updated
GNOME Bugzilla 788834 0 None None None 2019-07-30 14:36:28 UTC
Red Hat Product Errata RHSA-2020:1021 0 None None None 2020-03-31 19:39:44 UTC

Description jigar 2018-08-31 16:17:29 UTC
Created attachment 1480121 [details]
Backtrace

Description of problem: While using gnome, the user logs out automatically ( crash ) and also closes all the opened applications.

Version-Release number of selected component (if applicable):  gnome-shell-3.26.2-5.el7.x86_64

How reproducible: Frequently

Steps to Reproduce:
1. It happens with the attached backtrace.

Actual results: The user logs out automatically with gnome-shell crash

Expected results: gnome-shell should not crash

Comment 3 Divya 2018-09-17 08:29:24 UTC
Upstream patch to fix the issue is available at 
https://gitlab.gnome.org/GNOME/mutter/commit/8626c69c

Comment 5 Jonas Ådahl 2019-08-14 15:11:41 UTC
Mentioned patch was backported as part of https://bugzilla.redhat.com/show_bug.cgi?id=1638727.

Comment 7 Pavlin Georgiev 2019-08-19 09:03:44 UTC
Created attachment 1605705 [details]
System journal during test

TEST SETUP
Distro: RHEL 7.7 Workstation Released


TEST PROCEDURE
1. Download and install Brew build mutter-3.28.3-11.el7.
   https://brewweb.engineering.redhat.com/brew/buildinfo?buildID=944083
2. Test screen resolutions:
    1024x768
    1280x960
    1400x1050
    1600x1200
    1920x1080
3. Set several startup applications at login:
    1. evince
    2. nautilus
    3. gedit
    4. gnome-terminal
    5. firefox
4. Log in to a GNOME session.
5. Wait 10 sec. All startup applications should appear.
6. Set next screen resolution via gnome-control-center
7. Log out.
8. GOTO 5.


RESULT
Upgrading component: mutter
    from: 3.26.2-5.el7
      to: 3.28.3-11.el7
has fixed the bug.

Comment 9 errata-xmlrpc 2020-03-31 19:38:49 UTC
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2020:1021


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