Description of problem: Failed to create template from VM snapshot Version-Release number of selected component (if applicable): rhvm-4.2.5.1-0.1.el7ev.noarch How reproducible: 100% Steps to Reproduce: 1. Create vm with at least one disk 2. Make snapshots of the vm 3. Create template from one snapshot Actual results: pop up error: Error while executing action AddVmTemplateFromSnapshot: Internal Engine Error Failed to create Template t1 or its disks from VM <UNKNOWN>. Expected results: Template will created Additional info: 2018-09-07 05:18:09,720-04 ERROR [org.ovirt.engine.core.bll.AddVmTemplateFromSnapshotCommand] (default task-112) [07087791-d1be-46c9-9191-4b40e59ded4a] Command 'org.ovirt.engine.core.bll.AddVmTemplateFromSnapshotCommand' failed: EngineException: ENGINE (Failed with error ENGINE and code 5001) 2018-09-07 05:18:09,723-04 INFO [org.ovirt.engine.core.bll.CommandCompensator] (default task-112) [07087791-d1be-46c9-9191-4b40e59ded4a] Command [id=588b1728-b04f-4953-902b-e15efe94bbdc]: Compensating NEW_ENTITY_ID of org.ovirt.engine.core.common.businessentities.VmTemplate; snapshot: 86e924bf-85c3-4595-96bd-6ae9f5e45418. 2018-09-07 05:18:09,727-04 INFO [org.ovirt.engine.core.bll.CommandCompensator] (default task-112) [07087791-d1be-46c9-9191-4b40e59ded4a] Command [id=588b1728-b04f-4953-902b-e15efe94bbdc]: Compensating CHANGED_STATUS_ONLY of org.ovirt.engine.core.common.businessentities.VmDynamic; snapshot: EntityStatusSnapshot:{id='51fec28c-ad66-46a1-ab15-6fdc2966e38c', status='Up'}. 2018-09-07 05:18:09,762-04 ERROR [org.ovirt.engine.core.dal.dbbroker.auditloghandling.AuditLogDirector] (default task-112) [07087791-d1be-46c9-9191-4b40e59ded4a] EVENT_ID: USER_ADD_VM_TEMPLATE_CREATE_TEMPLATE_FAILURE(1,322), Failed to create Template t1 or its disks from VM <UNKNOWN>. 2018-09-07 05:18:09,771-04 INFO [org.ovirt.engine.core.bll.AddVmTemplateFromSnapshotCommand] (default task-112) [07087791-d1be-46c9-9191-4b40e59ded4a] Lock freed to object 'EngineLock:{exclusiveLocks='[b925e00c-b729-4297-b383-5c64cd57405c=DISK, 86e924bf-85c3-4595-96bd-6ae9f5e45418=TEMPLATE, t1=TEMPLATE_NAME]', sharedLocks='[51fec28c-ad66-46a1-ab15-6fdc2966e38c=VM]'}' 2018-09-07 05:18:11,870-04 INFO [org.ovirt.engine.core.bll.SerialChildCommandsExecutionCallback] (EE-ManagedThreadFactory-engineScheduled-Thread-15) [07087791-d1be-46c9-9191-4b40e59ded4a] Command 'AddVmTemplateFromSnapshot' (id: '588b1728-b04f-4953-902b-e15efe94bbdc') waiting on child command id: '176ff4a3-fd01-4ce0-a47b-cdbc51ba4da9' type:'CreateAllTemplateDisksFromSnapshot' to complete 2018-09-07 05:18:13,830-04 INFO [org.ovirt.engine.core.vdsbroker.monitoring.VmAnalyzer] (EE-ManagedThreadFactory-engineScheduled-Thread-93) [] VM '51fec28c-ad66-46a1-ab15-6fdc2966e38c'(lmn-test) was unexpectedly detected as 'Up' on VDS '31e6b6cb-abc3-4f51-ae5a-6706a5e89c0b'(host1) (expected on 'null') 2018-09-07 05:18:16,299-04 INFO [org.ovirt.engine.core.bll.SerialChildCommandsExecutionCallback] (EE-ManagedThreadFactory-engineScheduled-Thread-23) [07087791-d1be-46c9-9191-4b40e59ded4a] Command 'AddVmTemplateFromSnapshot' (id: '588b1728-b04f-4953-902b-e15efe94bbdc') waiting on child command id: '176ff4a3-fd01-4ce0-a47b-cdbc51ba4da9' type:'CreateAllTemplateDisksFromSnapshot' to complete
Hi Meina, Was the VM snapshot created with saving memory?
(In reply to Tal Nisan from comment #1) > Hi Meina, > Was the VM snapshot created with saving memory? Yes, it was created with saving memory. And I also have tried them without saving memory, it can also hit this issue.
Hi Meina, This bug was solved in bug 1607736 and bug 1573421, both fixes will be available in 4.2.7 *** This bug has been marked as a duplicate of bug 1607736 ***