Description of problem: Since the last update my HP Laserjet Pro m12a dindn´ t work. For example before updating cups he works with the hplip cp1025sw formatic drivers My HP Laserjket P1005 works after the update Version-Release number of selected component (if applicable): cups-1:2.2.6-22.fc28.x86_64 How reproducible:everytime Steps to Reproduce: 1. install the HP Laserjet as a CP 1025sw 2. update cups to newest version Actual results: The HP Printer ditn´ t work Expected results: Should be working Additional info: downgrading cups solvres the Problem
Hi, thank you for reporting the issue! Would you mind providing any debug information for me to look into it? cupsd debug2 log will be great to have a general idea, maybe others will be needed https://fedoraproject.org/wiki/How_to_debug_printing_problems
[root@linux-2 matthiasfiedler]# su -c 'cupsctl LogLevel=debug2' [root@linux-2 matthiasfiedler]# su -c 'systemctl restart cups.service' [root@linux-2 matthiasfiedler]# journalctl -u cups -e Sep 17 13:37:20 linux-2.fritz.box cupsd[4005]: Report: stringpool-string-count=> Sep 17 13:37:20 linux-2.fritz.box cupsd[4005]: Report: stringpool-alloc-bytes=1> Sep 17 13:37:20 linux-2.fritz.box cupsd[4005]: Report: stringpool-total-bytes=4> Sep 17 13:37:20 linux-2.fritz.box cupsd[4005]: select_timeout: JobHistoryUpdate> Sep 17 13:37:21 linux-2.fritz.box cupsd[4005]: Expiring subscriptions... Sep 17 13:37:21 linux-2.fritz.box cupsd[4005]: select_timeout: JobHistoryUpdate> Sep 17 13:37:21 linux-2.fritz.box cupsd[4005]: select_timeout(0): 13 seconds to> Sep 17 13:37:22 linux-2.fritz.box cupsd[4005]: [Job 79] Sent 0 bytes... Sep 17 13:37:22 linux-2.fritz.box cupsd[4005]: Expiring subscriptions... Sep 17 13:37:22 linux-2.fritz.box cupsd[4005]: process_children() Sep 17 13:37:22 linux-2.fritz.box cupsd[4005]: cupsdFinishProcess(pid=4101, nam> Sep 17 13:37:22 linux-2.fritz.box cupsd[4005]: [Job 79] PID 4101 (/usr/lib/cups> Sep 17 13:37:22 linux-2.fritz.box cupsd[4005]: select_timeout: JobHistoryUpdate> Sep 17 13:37:22 linux-2.fritz.box cupsd[4005]: [Job 79] Waiting for read thread> Sep 17 13:37:22 linux-2.fritz.box cupsd[4005]: select_timeout: JobHistoryUpdate> Sep 17 13:37:23 linux-2.fritz.box cupsd[4005]: Expiring subscriptions... Sep 17 13:37:23 linux-2.fritz.box cupsd[4005]: select_timeout: JobHistoryUpdate> Sep 17 13:37:23 linux-2.fritz.box cupsd[4005]: select_timeout(0): 11 seconds to> Sep 17 13:37:29 linux-2.fritz.box cupsd[4005]: [Job 79] Read thread still activ> Sep 17 13:37:29 linux-2.fritz.box cupsd[4005]: Expiring subscriptions... Sep 17 13:37:29 linux-2.fritz.box cupsd[4005]: cupsdCheckJobs: 1 active jobs, s> Sep 17 13:37:29 linux-2.fritz.box cupsd[4005]: cupsdCheckJobs: Job 79 - dest="H> Sep 17 13:37:29 linux-2.fritz.box cupsd[4005]: select_timeout: JobHistoryUpdate> lines 979-1001/1001 (END) Sep 17 13:37:20 linux-2.fritz.box cupsd[4005]: Report: stringpool-string-count=21854 Sep 17 13:37:20 linux-2.fritz.box cupsd[4005]: Report: stringpool-alloc-bytes=16824 Sep 17 13:37:20 linux-2.fritz.box cupsd[4005]: Report: stringpool-total-bytes=413040 Sep 17 13:37:20 linux-2.fritz.box cupsd[4005]: select_timeout: JobHistoryUpdate=0 Sep 17 13:37:21 linux-2.fritz.box cupsd[4005]: Expiring subscriptions... Sep 17 13:37:21 linux-2.fritz.box cupsd[4005]: select_timeout: JobHistoryUpdate=0 Sep 17 13:37:21 linux-2.fritz.box cupsd[4005]: select_timeout(0): 13 seconds to write dirty config/state files Sep 17 13:37:22 linux-2.fritz.box cupsd[4005]: [Job 79] Sent 0 bytes... Sep 17 13:37:22 linux-2.fritz.box cupsd[4005]: Expiring subscriptions... Sep 17 13:37:22 linux-2.fritz.box cupsd[4005]: process_children() Sep 17 13:37:22 linux-2.fritz.box cupsd[4005]: cupsdFinishProcess(pid=4101, name=0x7ffee996e3e0, namelen=1024, job_id=0x7ffee996e2c8(79)) = "/usr/lib/cups/filter/foomatic-rip" Sep 17 13:37:22 linux-2.fritz.box cupsd[4005]: [Job 79] PID 4101 (/usr/lib/cups/filter/foomatic-rip) stopped with status 1. Sep 17 13:37:22 linux-2.fritz.box cupsd[4005]: select_timeout: JobHistoryUpdate=0 Sep 17 13:37:22 linux-2.fritz.box cupsd[4005]: [Job 79] Waiting for read thread to exit... Sep 17 13:37:22 linux-2.fritz.box cupsd[4005]: select_timeout: JobHistoryUpdate=0 Sep 17 13:37:23 linux-2.fritz.box cupsd[4005]: Expiring subscriptions... Sep 17 13:37:23 linux-2.fritz.box cupsd[4005]: select_timeout: JobHistoryUpdate=0 Sep 17 13:37:23 linux-2.fritz.box cupsd[4005]: select_timeout(0): 11 seconds to write dirty config/state files Sep 17 13:37:29 linux-2.fritz.box cupsd[4005]: [Job 79] Read thread still active, aborting the pending read... Sep 17 13:37:29 linux-2.fritz.box cupsd[4005]: Expiring subscriptions... Sep 17 13:37:29 linux-2.fritz.box cupsd[4005]: cupsdCheckJobs: 1 active jobs, sleeping=0, ac-power=-1, reload=0, curtime=1537184249 Sep 17 13:37:29 linux-2.fritz.box cupsd[4005]: cupsdCheckJobs: Job 79 - dest="HP-LaserJet-Pro-M12a", printer=0x556f93939510, state=5, cancel_time=1537195024, hold_until=0, kill_time=0, pending_cost=0, pending_timeout> Sep 17 13:37:29 linux-2.fritz.box cupsd[4005]: select_timeout: JobHistoryUpdate=0 ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ lines 979-1001/1001 (END) Sep 17 13:37:20 linux-2.fritz.box cupsd[4005]: Report: stringpool-string-count=21854 Sep 17 13:37:20 linux-2.fritz.box cupsd[4005]: Report: stringpool-alloc-bytes=16824 Sep 17 13:37:20 linux-2.fritz.box cupsd[4005]: Report: stringpool-total-bytes=413040 Sep 17 13:37:20 linux-2.fritz.box cupsd[4005]: select_timeout: JobHistoryUpdate=0 Sep 17 13:37:21 linux-2.fritz.box cupsd[4005]: Expiring subscriptions... Sep 17 13:37:21 linux-2.fritz.box cupsd[4005]: select_timeout: JobHistoryUpdate=0 Sep 17 13:37:21 linux-2.fritz.box cupsd[4005]: select_timeout(0): 13 seconds to write dirty config/state files Sep 17 13:37:22 linux-2.fritz.box cupsd[4005]: [Job 79] Sent 0 bytes... Sep 17 13:37:22 linux-2.fritz.box cupsd[4005]: Expiring subscriptions... Sep 17 13:37:22 linux-2.fritz.box cupsd[4005]: process_children() Sep 17 13:37:22 linux-2.fritz.box cupsd[4005]: cupsdFinishProcess(pid=4101, name=0x7ffee996e3e0, namelen=1024, job_id=0x7ffee996e2c8(79)) = "/usr/lib/cups/filter/foomatic-rip" Sep 17 13:37:22 linux-2.fritz.box cupsd[4005]: [Job 79] PID 4101 (/usr/lib/cups/filter/foomatic-rip) stopped with status 1. Sep 17 13:37:22 linux-2.fritz.box cupsd[4005]: select_timeout: JobHistoryUpdate=0 Sep 17 13:37:22 linux-2.fritz.box cupsd[4005]: [Job 79] Waiting for read thread to exit... Sep 17 13:37:22 linux-2.fritz.box cupsd[4005]: select_timeout: JobHistoryUpdate=0 Sep 17 13:37:23 linux-2.fritz.box cupsd[4005]: Expiring subscriptions... Sep 17 13:37:23 linux-2.fritz.box cupsd[4005]: select_timeout: JobHistoryUpdate=0 Sep 17 13:37:23 linux-2.fritz.box cupsd[4005]: select_timeout(0): 11 seconds to write dirty config/state files Sep 17 13:37:29 linux-2.fritz.box cupsd[4005]: [Job 79] Read thread still active, aborting the pending read... Sep 17 13:37:29 linux-2.fritz.box cupsd[4005]: Expiring subscriptions... Sep 17 13:37:29 linux-2.fritz.box cupsd[4005]: cupsdCheckJobs: 1 active jobs, sleeping=0, ac-power=-1, reload=0, curtime=1537184249 Sep 17 13:37:29 linux-2.fritz.box cupsd[4005]: cupsdCheckJobs: Job 79 - dest="HP-LaserJet-Pro-M12a", printer=0x556f93939510, state=5, cancel_time=1537195024, hold_until=0, kill_time=0, pending_cost=0, pending_t> Sep 17 13:37:29 linux-2.fritz.box cupsd[4005]: select_timeout: JobHistoryUpdate=0
Please attach the file with logs, there is a manual how to do it in the link above. Logs you copied/pasted are cropped. And please use the command for specific job ID. And a quick check: what is your ghostscript version? Didn't the ghostscript update land in the same time as CUPS? If you can downgrade ghostscript to 9.23-1, does it help? What does CUPS Web UI say about the job and printer when the job is issued? Are there any messages for the job in Jobs tab. Or about printer in Printers tab? (you need to have cups.service running for CUPS web ui). Other thing - I see foomatic-rip filter is ending with 1, which indicates error. Are you able to print a text file as raw data? See if you can print f.e. /etc/fstab by: $ lp -d <your_print_queue> -o raw /etc/fstab If you can print the file with '-o raw' and you cannot print /etc/fstab without '-o raw', then some of filters can be at fault. Then I will need to look into the file which goes to the printer. You can do it by following: 1) add FileDevice Yes to /etc/cups/cups-files.conf and restart cups 2) create a new print queue by: $ sudo lpadmin -p test -v file:/tmp/printout -P /etc/cups/ppd/<your_printer>.ppd -E 3) $ lp -d test /etc/fstab Then go to /tmp and attach file 'printout' here as attachement.
Created attachment 1484050 [details] Screen from cups web ui
1. Downgrade ghostscript dosn´ t help 2 Cups webui say´s "filter failed". you can see it in the attachment 3 it will print no raw data 4 printout can´ t attached while thos bugzilla gives a http 500 error maybe the file is root user
manualy open the printout by vi gives empty file
I need to know which filters are run for the job - please attach cupsd log for the job. Logs, which you pasted, are cropped and incomplete.
Created attachment 1484253 [details] cupsd.log
i hope it´ s the right file, whike i can´ t find cupsd.log by searching
cupsd log isn't a name of file, but definition what it is - logs from cupsd daemon. You can name this file how you want, but what's important is it is created by redirecting output of journalctl command. See https://fedoraproject.org/wiki/How_to_debug_printing_problems#Getting_debug_logging_from_journal
i do this: [root@linux-2 matthiasfiedler]# su -c 'cupsctl LogLevel=debug2' [root@linux-2 matthiasfiedler]# su -c 'systemctl restart cups.service [root@linux-2 matthiasfiedler]# journalctl -u cups -e and get this: Sep 18 11:34:53 linux-2.fritz.box cupsd[3472]: select_timeout(0): 1 seconds to wri> Sep 18 11:34:54 linux-2.fritz.box cupsd[3472]: Expiring subscriptions... Sep 18 11:34:54 linux-2.fritz.box cupsd[3472]: select_timeout: JobHistoryUpdate=0 Sep 18 11:34:54 linux-2.fritz.box cupsd[3472]: select_timeout(0): 1 seconds to wri> Sep 18 11:34:55 linux-2.fritz.box cupsd[3472]: Expiring subscriptions... Sep 18 11:34:55 linux-2.fritz.box cupsd[3472]: Report: clients=1 Sep 18 11:34:55 linux-2.fritz.box cupsd[3472]: Report: jobs=11 Sep 18 11:34:55 linux-2.fritz.box cupsd[3472]: Report: jobs-active=3 Sep 18 11:34:55 linux-2.fritz.box cupsd[3472]: Report: printers=3 Sep 18 11:34:55 linux-2.fritz.box cupsd[3472]: Report: stringpool-string-count=401> Sep 18 11:34:55 linux-2.fritz.box cupsd[3472]: Report: stringpool-alloc-bytes=15808 Sep 18 11:34:55 linux-2.fritz.box cupsd[3472]: Report: stringpool-total-bytes=7446> Sep 18 11:34:55 linux-2.fritz.box cupsd[3472]: select_timeout: JobHistoryUpdate=0 Sep 18 11:34:55 linux-2.fritz.box cupsd[3472]: select_timeout(0): 1 seconds to wri> Sep 18 11:34:56 linux-2.fritz.box cupsd[3472]: Expiring subscriptions... Sep 18 11:34:56 linux-2.fritz.box cupsd[3472]: select_timeout: JobHistoryUpdate=0 Sep 18 11:34:56 linux-2.fritz.box cupsd[3472]: select_timeout(0): 1 seconds to wri> Sep 18 11:34:57 linux-2.fritz.box cupsd[3472]: Expiring subscriptions... Sep 18 11:34:57 linux-2.fritz.box cupsd[3472]: select_timeout: JobHistoryUpdate=0 Sep 18 11:34:57 linux-2.fritz.box cupsd[3472]: select_timeout(0): 1 seconds to wri> Sep 18 11:34:58 linux-2.fritz.box cupsd[3472]: Expiring subscriptions... Sep 18 11:34:58 linux-2.fritz.box cupsd[3472]: select_timeout: JobHistoryUpdate=0 Sep 18 11:34:58 linux-2.fritz.box cupsd[3472]: select_timeout(0): 1 seconds to wri> but it seems it is not what you want
additional i have sopme info´ s for you: [root@linux-2 matthiasfiedler]# hp-info -i warning: hp-info should not be run as root/superuser. HP Linux Imaging and Printing System (ver. 3.18.6) Device Information Utility ver. 5.2 Copyright (c) 2001-15 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. error: No device found that support this feature. [root@linux-2 matthiasfiedler]# lsmod | grep usb usblp 24576 0 btusb 53248 0 btrtl 16384 1 btusb btbcm 16384 1 btusb btintel 24576 1 btusb bluetooth 598016 31 btrtl,btintel,btbcm,bnep,btusb,rfcomm [root@linux-2 matthiasfiedler]# tail -f /var/log/syslog tail: '/var/log/syslog' kann nicht zum Lesen geöffnet werden: No such file or directory tail: Keine Dateien mehr übrig [root@linux-2 matthiasfiedler]# lsusb Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 8087:0aa7 Intel Corp. Bus 001 Device 002: ID 04f2:b59e Chicony Electronics Co., Ltd Bus 001 Device 006: ID 03f0:942a Hewlett-Packard Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub [root@linux-2 matthiasfiedler]# ls -l /dev/usb/lp* /dev/bus/usb/*/* crw-rw-r--. 1 root root 189, 0 18. Sep 11:22 /dev/bus/usb/001/001 crw-rw-r--. 1 root root 189, 1 18. Sep 11:22 /dev/bus/usb/001/002 crw-rw-r--. 1 root root 189, 2 18. Sep 11:22 /dev/bus/usb/001/003 crw-rw-r--+ 1 root lp 189, 5 18. Sep 11:42 /dev/bus/usb/001/006 crw-rw-r--. 1 root root 189, 128 18. Sep 11:22 /dev/bus/usb/002/001 crw-rw----. 1 root lp 180, 0 18. Sep 11:42 /dev/usb/lp0 [root@linux-2 matthiasfiedler]# usb_printerid /dev/usb/lp0 GET_DEVICE_ID string: MFG:HP;MDL:HP LaserJet Pro M12a;CMD:ZJS,PJL,ACL,HTTP;CLS:PRINTER;DES:HP LaserJet Pro M12a;FWVER:20160329;CID:HPLJPCLMSMV1_TEMP; [root@linux-2 matthiasfiedler]# sudo usb_printerid /dev/usb/lp1 Error: No such file or directory: can't open '/dev/usb/lp1' [root@linux-2 matthiasfiedler]# lpinfo -v network lpd network http network https network ipp network ipps direct usb://HP/LaserJet%20Pro%20M12a?serial=0000000005P02G3NPR1a direct hp direct hpfax network socket network beh network dnssd://Canon%20MB2700%20series._ipp._tcp.local/?uuid=00000000-0000-1000-8000-84BA3B76B5F4 network smb network socket://192.168.178.22 network cnijbe2://Canon/?port=net&serial=84-BA-3B-76-B5-F4
From https://fedoraproject.org/wiki/How_to_debug_printing_problems#Getting_debug_logging_from_journal "To filter out messages relating to a specific job ID, use: $ journalctl -u cups JID=... That's what I want. And please do not paste the logs here again, they are cropped and now even irrelevant. (tab completion will show you which job IDs have log messages) For getting logs into a file, you just need to add ' > filename' at the end of commands mentioned in 5. Please add a file with CUPS logs from journal to the bug report. " Follow these steps from command line: 1) $ lp -d <you_printer> /etc/fstab 2) after issuing previous command, you will see a text like '<your_printer>-<somenumbers>', give it 5-10 seconds 3) $ journalctl -u cups JID=<somenumbers> > cupsd.log 4) attach that file as attachment.
Would you mind trying following test builds? I would like to narrow down what can create the issue. 1) https://koji.fedoraproject.org/koji/taskinfo?taskID=29748203 2) https://koji.fedoraproject.org/koji/taskinfo?taskID=29748212 3) https://koji.fedoraproject.org/koji/taskinfo?taskID=29748220
Created attachment 1484338 [details] Result by the Printerdialog choise 1 the first one https://koji.fedoraproject.org/koji/taskinfo?taskID=29748203 give fiters tailed on the printerdialog
Which one works for you? Each build has one patch, which came in the newest update, disabled, so if none of them works for you, then the issue is in something under cups. And still missing the logs...
Please try to write in English as best you can - because I'm not native speaker, so I might not get you correctly (I think I cannot understand what you meant by: "fiters tailed on the printerdialog"). And if you are sharing screens, where can be important info, please set your language defaults to English or describe it properly, because I don't understand German.
nothing works for me, i get "Filter failed" message in the printerdialog Maybe the reason is the current kernel or one of this existing bugs: https://bugzilla.redhat.com/show_bug.cgi?id=1577082 https://bugzilla.redhat.com/show_bug.cgi?id=1577087 https://bugzilla.redhat.com/show_bug.cgi?id=1620578
Just in case, here is the build without patches from the last update: https://koji.fedoraproject.org/koji/taskinfo?taskID=29748991 Would you mind telling me which cups version did you have when printer worked?
with this packages are installed the Printer works for me: ghostscript x86_64 9.23-1.fc28 fedora 78 k libgs x86_64 9.23-1.fc28 fedora 3.0 M cups x86_64 1:2.2.6-14.fc28 fedora 1.4 M cups-client x86_64 1:2.2.6-14.fc28 fedora 164 k cups-devel x86_64 1:2.2.6-14.fc28 fedora 144 k cups-filesystem noarch 1:2.2.6-14.fc28 fedora 104 k cups-ipptool x86_64 1:2.2.6-14.fc28 fedora 5.8 M cups-libs x86_64 1:2.2.6-14.fc28 fedora 425 k cups-lpd x86_64 1:2.2.6-14.fc28 fedora 120 k
And when you update only cups, can you print? You can update only cups by: $ dnf upgrade cups And still missing the logs.
Created attachment 1484646 [details] THe cups log you are requestet
i can print without the last cups update
[matthiasfiedler@linux-2 ~]$ journalctl -u cups JID=88 -- Logs begin at Fri 2018-06-15 14:11:32 CEST, end at Wed 2018-09-19 12:41:09 C> Sep 19 12:28:48 linux-2.fritz.box cupsd[1174]: HP_M12a_Laserjet matthiasfiedler> Sep 19 12:29:17 linux-2.fritz.box cupsd[1174]: [Job 88] Job stopped due to filt> lines 1-3/3 (END)
Do you have debug2 log level set? It doesn't seems like it from log. You did it before with cupsctl command, so I thought you have it set. Because the log is short. You can find how to set it in link I shared. Please try to print again with enabled debug2 log level and then re-upload cupsd log for the newest JID. You wrote you cannot print with newer ghostscript - did you try to stay on old ghostscript and update cups and see if it works?
Created attachment 1484731 [details] cupds log after enabling debuglevel2
you´ re right i´ ve forget to enable debug log. The printer works when i downgrade cups and ghostscript
Sep 19 15:28:27 linux.fritz.box cupsd[3656]: [Job 92] Starting renderer with command: \"foo2zjs-wrapper -z3 -P -L0 -r1200x600 -p9 -m1 -s7 -n1 -Ghp-cp1025-rgb-392-bpp1.icm -I0 \" Sep 19 15:28:27 linux.fritz.box cupsd[3656]: [Job 92] Starting process \"kid3\" (generation 1) Sep 19 15:28:27 linux.fritz.box cupsd[3656]: [Job 92] Starting process \"kid4\" (generation 2) Sep 19 15:28:27 linux.fritz.box cupsd[3656]: [Job 92] Starting process \"renderer\" (generation 2) Sep 19 15:28:27 linux.fritz.box cupsd[3656]: [Job 92] JCL: \033%-12345X@PJL Sep 19 15:28:27 linux.fritz.box cupsd[3656]: [Job 92] <job data> Sep 19 15:28:27 linux.fritz.box cupsd[3656]: [Job 92] /bin/bash: foo2zjs-wrapper: command not found Sep 19 15:28:27 linux.fritz.box cupsd[3656]: [Job 92] renderer exited with status 127 That's our winner - foo2zjs-wrapper cannot be find. Reassigning to foo2zjs. And did you try cups-2.2.6-15.fc28? It seems like harmless change to logging, so no problem should be there. But if your problems started with cups-2.2.6-16.fc28, then probably foo2zjs was doing something nasty with environment variables, which is considered dangerous and forbidden since the 16. release.
the Problem starts with 2.2.6-22.fc28 will this mean that my Printer since the new version will never works under fedora or is the any way to sove this problem?
At comment #20 you said the last working cups was 2.2.6-14, now you are telling me the first not-working is 2.2.6-22... it is difference of 8 releases, please clarify exactly what cups version was working for you and which isn't. And that't doesn't mean your printer will stop working - just foo2zjs maintainer should look into this issue and see where is the problem - because foo2zjs-wrapper isn't in CUPS.
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