Bug 1631776 - Printing error on cups 2.2.6-22 (NG #919)
Summary: Printing error on cups 2.2.6-22 (NG #919)
Keywords:
Status: CLOSED WORKSFORME
Alias: None
Product: Fedora
Classification: Fedora
Component: cups
Version: 28
Hardware: x86_64
OS: Linux
unspecified
unspecified
Target Milestone: ---
Assignee: Zdenek Dohnal
QA Contact: Fedora Extras Quality Assurance
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2018-09-21 14:30 UTC by Radomir Ludva
Modified: 2018-10-08 11:39 UTC (History)
4 users (show)

Fixed In Version:
Clone Of:
Environment:
Last Closed: 2018-09-24 10:14:48 UTC
Type: Bug
Embargoed:


Attachments (Terms of Use)
journalctl -u cups (37.04 KB, text/plain)
2018-09-21 14:30 UTC, Radomir Ludva
no flags Details

Description Radomir Ludva 2018-09-21 14:30:53 UTC
Created attachment 1485594 [details]
journalctl -u cups

Description of problem:
After sending pdf file to printer the job is stopped and printer is saing Result: NG #919 error. Every printer the same behavior. Te job stays locally and is stoped.

Version-Release number of selected component (if applicable):
cups-client 2.2.6-22

How reproducible:
Install Fedora 28 on bare metal or libvirt, install printer and try to print any pdf file or from gedit..


Actual results:
After downgrade to cups-clint 2.2.6-14 it is working but it is important to restart machine. Just systemctl restart cups is not helping.

Comment 1 Zdenek Dohnal 2018-09-21 14:52:02 UTC
Hi,

thank you for reporting this issue! I tried to reproduce the issue (I have F28 myself and printer is installed by gnome too), but without luck - managed to print from gedit and pdf. 
Would you mind attaching your files from /etc/cups? And would you mind attaching cupsd log for job you tried to print? Short tutorial is on https://fedoraproject.org/wiki/How_to_debug_printing_problems#Getting_debug_logging_from_journal .

Are you experiencing the issue with all pdf files or only with one specific?

And thank you for cupsd logs! I can see filters failed, but maybe logs for specific job can say more.

Comment 2 Zdenek Dohnal 2018-09-21 15:02:08 UTC
NG #919 is error from Canon printer, saying:

#919
Cause
	
A syntax error or a PostScript error that exceeds device restrictions, etc. was detected.
Remedy
	
Set [Print PS Errors] (Settings/Registration) to 'On', submit the job again, confirm the contents of the PostScript error, then execute the job after resolving the error. (See "Print PS Errors.")

So some filters gives bad output - what is your ghostscript version?

Comment 3 Zdenek Dohnal 2018-09-24 10:14:48 UTC
Radek nor I weren't able to reproduce the issue again, closing the issue as WORKSFORME.


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