Red Hat Satellite engineering is moving the tracking of its product development work on Satellite to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "Satellite project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs will be migrated starting at the end of May. If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "Satellite project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/SAT-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
Bug 1643432 - Subscription Status Widget showing incorrect information on Dashboard
Summary: Subscription Status Widget showing incorrect information on Dashboard
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Satellite
Classification: Red Hat
Component: Subscription Management
Version: 6.4
Hardware: Unspecified
OS: Unspecified
unspecified
medium
Target Milestone: 6.5.0
Assignee: Kavita
QA Contact: jcallaha
URL:
Whiteboard:
: 1683786 (view as bug list)
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2018-10-26 08:49 UTC by kartik
Modified: 2023-09-07 19:28 UTC (History)
6 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2019-05-14 12:38:26 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)
Satellite 6.4 - dashboard - Host Subscription Status (138.11 KB, image/png)
2018-10-26 20:40 UTC, Brad Buckingham 		no flags Details
subscription status error (12.35 KB, image/png)
2018-10-29 07:47 UTC, kartik 		no flags Details
verification screenshot (15.01 KB, image/png)
2019-01-16 21:42 UTC, jcallaha 		no flags Details
View All


Links
System ID Private Priority Status Summary Last Updated
Foreman Issue Tracker 25480 0 Normal Closed Subscription Status Widget showing incorrect information on Dashboard 2020-08-21 20:30:32 UTC
Red Hat Knowledge Base (Solution) 4001751 0 Customize or extend None Unable to see the Subscription Status on Red Hat Satellite 6.4 dashboard. 2019-03-21 16:10:59 UTC
Red Hat Product Errata RHSA-2019:1222 0 None None None 2019-05-14 12:38:33 UTC

Description kartik 2018-10-26 08:49:39 UTC 
Description of problem:
In satellite 6.4 Web UI dashboard widget shows zero active subscriptions 
(Incorrect info )


Version-Release number of selected component (if applicable):


How reproducible:


Steps to Reproduce:
1. Login to Web UI
2. Go to Monitor --> Dashboard ---> Host Subscription Status
3.

Actual results: Active subscriptions always shows zero 


Expected results: Should show correct info about active subscriptions


Additional info:
Comment 1 Brad Buckingham 2018-10-26 20:39:45 UTC 
Hello,

Can you provide access to a reproducer?

From our internal 6.4 instance, I see subscriptions on the 'Host Subscription Status' widget.  I do not see anything listed as 'Active', only Invalid|Partial|Valid|Unknown|Unregistered.

Attaching screenshot from this instance.
Comment 2 Brad Buckingham 2018-10-26 20:40:35 UTC 
Created attachment 1497896 [details]
Satellite 6.4 - dashboard - Host Subscription Status
Comment 3 kartik 2018-10-29 07:47:15 UTC 
Created attachment 1498442 [details]
subscription status error
Comment 4 kartik 2018-10-29 07:50:16 UTC 
Hello ,

I made a typo on the previous  comment.

Go to Monitor --> Dashboard ---> Subscription Status.

Active subscriptions always shows zero on all satellite 6.4 WEB UI's.

I have attached the screenshot for the same.
Comment 5 Brad Buckingham 2018-10-30 14:45:06 UTC 
Thanks Kartik!  That helps. I see the same on our internal instance.  For now, I am marking this as a regression as I do not see the same on our 6.3.z instance.
Comment 8 Kavita 2018-11-16 12:46:21 UTC 
Created redmine issue http://projects.theforeman.org/issues/25480 from this bug
Comment 9 Satellite Program 2018-12-10 19:08:56 UTC 
Moving this bug to POST for triage into Satellite 6 since the upstream issue https://projects.theforeman.org/issues/25480 has been resolved.
Comment 10 jcallaha 2019-01-16 21:42:16 UTC 
Verified in Satellite 6.5.0 Snap 11

subscription status widget now shows correct counts.

See attached screenshot for verification.
Comment 11 jcallaha 2019-01-16 21:42:49 UTC 
Created attachment 1521142 [details]
verification screenshot
Comment 12 Brad Buckingham 2019-03-01 19:43:22 UTC 
*** Bug 1683786 has been marked as a duplicate of this bug. ***
Comment 14 errata-xmlrpc 2019-05-14 12:38:26 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2019:1222
Note You need to log in before you can comment on or make changes to this bug.