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Bug 1643432

Summary: Subscription Status Widget showing incorrect information on Dashboard
Product: Red Hat Satellite Reporter: kartik <kmishra>
Component: Subscription ManagementAssignee: Kavita <kgaikwad>
Status: CLOSED ERRATA QA Contact: jcallaha
Severity: medium Docs Contact:
Priority: unspecified    
Version: 6.4CC: Anthony.Beden, dchaudha, ehelms, jbhatia, kgaikwad, rkarimpa
Target Milestone: 6.5.0Keywords: Regression, Triaged, UserExperience
Target Release: Unused   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2019-05-14 12:38:26 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Attachments:
Description Flags
Satellite 6.4 - dashboard - Host Subscription Status
none
subscription status error
none
verification screenshot none

Description kartik 2018-10-26 08:49:39 UTC 
Description of problem:
In satellite 6.4 Web UI dashboard widget shows zero active subscriptions 
(Incorrect info )


Version-Release number of selected component (if applicable):


How reproducible:


Steps to Reproduce:
1. Login to Web UI
2. Go to Monitor --> Dashboard ---> Host Subscription Status
3.

Actual results: Active subscriptions always shows zero 


Expected results: Should show correct info about active subscriptions


Additional info:
Comment 1 Brad Buckingham 2018-10-26 20:39:45 UTC 
Hello,

Can you provide access to a reproducer?

From our internal 6.4 instance, I see subscriptions on the 'Host Subscription Status' widget.  I do not see anything listed as 'Active', only Invalid|Partial|Valid|Unknown|Unregistered.

Attaching screenshot from this instance.
Comment 2 Brad Buckingham 2018-10-26 20:40:35 UTC 
Created attachment 1497896 [details]
Satellite 6.4 - dashboard - Host Subscription Status
Comment 3 kartik 2018-10-29 07:47:15 UTC 
Created attachment 1498442 [details]
subscription status error
Comment 4 kartik 2018-10-29 07:50:16 UTC 
Hello ,

I made a typo on the previous  comment.

Go to Monitor --> Dashboard ---> Subscription Status.

Active subscriptions always shows zero on all satellite 6.4 WEB UI's.

I have attached the screenshot for the same.
Comment 5 Brad Buckingham 2018-10-30 14:45:06 UTC 
Thanks Kartik!  That helps. I see the same on our internal instance.  For now, I am marking this as a regression as I do not see the same on our 6.3.z instance.
Comment 8 Kavita 2018-11-16 12:46:21 UTC 
Created redmine issue http://projects.theforeman.org/issues/25480 from this bug
Comment 9 Satellite Program 2018-12-10 19:08:56 UTC 
Moving this bug to POST for triage into Satellite 6 since the upstream issue https://projects.theforeman.org/issues/25480 has been resolved.
Comment 10 jcallaha 2019-01-16 21:42:16 UTC 
Verified in Satellite 6.5.0 Snap 11

subscription status widget now shows correct counts.

See attached screenshot for verification.
Comment 11 jcallaha 2019-01-16 21:42:49 UTC 
Created attachment 1521142 [details]
verification screenshot
Comment 12 Brad Buckingham 2019-03-01 19:43:22 UTC 
*** Bug 1683786 has been marked as a duplicate of this bug. ***
Comment 14 errata-xmlrpc 2019-05-14 12:38:26 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2019:1222