After installing the rt package: $ ls -ald /etc/rt/RT_SiteConfig.d drw-r----- 2 apache apache 47 Nov 20 18:06 /etc/rt/RT_SiteConfig.d We need to manually add 'x' permission before putting config files in there. But if rt is upgraded via dnf/rpm then the permissions get reset and suddenly RT loses its configuration until we figure out the problem and re-add the permissions. This seems to be because of the following line in the spec file: %config(noreplace) %attr(0640,apache,apache) %{_sysconfdir}/%{name}/RT_* Seen in: rt-4.4.2-2.fc28.noarch.rpm rt-4.4.3-1.fc29.noarch.rpm
Thanks for the report. I am going to change the perms on /etc/rt/RT_SiteConfig.d to 0750.
rt-4.4.2-4.fc28 has been submitted as an update to Fedora 28. https://bodhi.fedoraproject.org/updates/FEDORA-2018-7d4526adda
rt-4.4.3-2.fc29 has been submitted as an update to Fedora 29. https://bodhi.fedoraproject.org/updates/FEDORA-2018-805305bb71
rt-4.4.2-4.fc28 has been pushed to the Fedora 28 testing repository. If problems still persist, please make note of it in this bug report. See https://fedoraproject.org/wiki/QA:Updates_Testing for instructions on how to install test updates. You can provide feedback for this update here: https://bodhi.fedoraproject.org/updates/FEDORA-2018-7d4526adda
rt-4.4.3-2.fc29 has been pushed to the Fedora 29 testing repository. If problems still persist, please make note of it in this bug report. See https://fedoraproject.org/wiki/QA:Updates_Testing for instructions on how to install test updates. You can provide feedback for this update here: https://bodhi.fedoraproject.org/updates/FEDORA-2018-805305bb71
An update associated with this bug has been pushed to stable.