RHEL Engineering is moving the tracking of its product development work on RHEL 6 through RHEL 9 to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "RHEL project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs in the statuses "NEW", "ASSIGNED", and "POST" are being migrated throughout September 2023. Bugs of Red Hat partners with an assigned Engineering Partner Manager (EPM) are migrated in late September as per pre-agreed dates. Bugs against components "kernel", "kernel-rt", and "kpatch" are only migrated if still in "NEW" or "ASSIGNED". If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "RHEL project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/RHEL-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
Bug 1656384 - information for installed products can not be updated on cockpit
Summary: information for installed products can not be updated on cockpit
Keywords:
Status: CLOSED CURRENTRELEASE
Alias: None
Product: Red Hat Enterprise Linux 8
Classification: Red Hat
Component: subscription-manager
Version: 8.0
Hardware: Unspecified
OS: Unspecified
high
medium
Target Milestone: rc
: 8.0
Assignee: candlepin-bugs
QA Contact: Red Hat subscription-manager QE Team
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2018-12-05 11:49 UTC by qianzhan
Modified: 2020-12-15 09:06 UTC (History)
7 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2020-12-15 09:05:08 UTC
Type: Bug
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)
installed_product_status_is_not_updated_on_cockpit.png (97.13 KB, image/png)
2018-12-05 11:49 UTC, qianzhan 		no flags Details
'installed_product_status_has_been_updated_on_cockpit.png' (90.21 KB, image/png)
2019-03-11 02:42 UTC, qianzhan 		no flags Details
View All

Description qianzhan 2018-12-05 11:49:05 UTC 
Description of problem:
information for installed products can not be updated on cockpit

Version-Release number of selected component (if applicable):
subscription-manager-1.23.8-4.el8.x86_64
subscription-manager-rhsm-certificates-1.23.8-4.el8.x86_64
python3-subscription-manager-rhsm-1.23.8-4.el8.x86_64
dnf-plugin-subscription-manager-1.23.8-4.el8.x86_64

candlepin-2.5.8-1.el7.noarch
tfm-rubygem-katello-3.10.0-0.2.rc1.el7sat.noarch
katello-3.10.0-0.6.rc1.el7sat.noarch

How reproducible:
always

Steps to Reproduce:
1. Register RHEL-8.0-20181204.0 against Satellite6.5-snapshot6.0:


[root@dell-r730-002-guest16 ~]# subscription-manager  register --auto-attach
Registering to: ibm-hs22-04.rhts.eng.brq.redhat.com:443/rhsm
Username: admin
Password: 
The system has been registered with ID: 0c39a7c1-170e-4b18-9a6a-e742ca45ecb8
The registered system name is: dell-r730-002-guest16.dsal.lab.eng.rdu2.redhat.com
Failed to synchronize cache for repo 'myrepo_0', ignoring this repo.
Installed Product Current Status:
Product Name: Red Hat Enterprise Linux for x86_64 High Touch Beta
Status:       Subscribed

[root@dell-r730-002-guest16 ~]# subscription-manager  list
+-------------------------------------------+
    Installed Product Status
+-------------------------------------------+
Product Name:   Red Hat Enterprise Linux for x86_64 High Touch Beta
Product ID:     230
Version:        8.0 HTB
Arch:           x86_64
Status:         Subscribed
Status Details: 
Starts:         03/13/2018
Ends:           03/12/2019


2.Login cockpit application, and check installed product status:
The button is red, and 'status' is 'Not Subscribed (Not supported by a valid subscription.)'. Please see attachment 'installed_product_status_is_not_updated_on_cockpit.png'



Actual results:
As step 2.

Expected results:
After updating installed product status in CLI, the cockpit should update the product status.

Additional info:
Comment 1 qianzhan 2018-12-05 11:49:36 UTC 
Created attachment 1511644 [details]
installed_product_status_is_not_updated_on_cockpit.png
Comment 2 qianzhan 2018-12-20 09:24:30 UTC 
This bug still exists on RHEL-8.0-20181218.0 against Satellite6.5-snapshot8.0.
Comment 3 Kevin Howell 2019-01-07 15:24:56 UTC 
Can you please provide possible dupe?
Comment 4 Chris Snyder 2019-01-07 15:30:08 UTC 
I thought this might have been a duplicate (or at least resulting from) https://bugzilla.redhat.com/show_bug.cgi?id=1651621

A fix for bug 1651621 has been included in the build tested on December 20th.
We'll still need to investigate this.
Comment 5 Chris Snyder 2019-03-04 19:48:53 UTC 
Can you please retest this against the latest RHEL 8.0 build?

Thank you!
Comment 6 qianzhan 2019-03-05 08:23:55 UTC 
Verification on RHEL-8.0.0-20190228.1 against Satellite6.5-snapshot-18.0:

subscription-manager-1.23.8-33.el8.x86_64
dnf-plugin-subscription-manager-1.23.8-33.el8.x86_64
subscription-manager-cockpit-1.23.8-33.el8.noarch
python3-subscription-manager-rhsm-1.23.8-33.el8.x86_64
subscription-manager-rhsm-certificates-1.23.8-33.el8.x86_64
tfm-rubygem-katello-3.10.0.24-1.el7sat.noarch
katello-3.10.0-0.6.rc1.el7sat.noarch
candlepin-2.5.8-1.el7.noarch


1. Register RHEL-8.0.0-20190228.1 against Satellite6.5-snapshot-18.0, and auto-attach:
[root@kvm-01-guest03 ~]# subscription-manager  list
+-------------------------------------------+
    Installed Product Status
+-------------------------------------------+
Product Name:   Red Hat Enterprise Linux for x86_64
Product ID:     479
Version:        8.0
Arch:           x86_64
Status:         Subscribed
Status Details: 
Starts:         02/12/2019
Ends:           02/11/2020

2. Login the client's cockpit application to check the installed product status: the status is subscribed and the button is green. Please refer attachment 'installed_product_status_has_been_updated_on_cockpit.png'.

Please move this bug to ON_QA, so that I can move it to VERIFIED.
Comment 7 qianzhan 2019-03-11 02:42:44 UTC 
Created attachment 1542719 [details]
'installed_product_status_has_been_updated_on_cockpit.png'
Comment 8 qianzhan 2019-03-11 02:43:26 UTC 
As per comment 6, move this bug to VERIFIED.
Comment 10 Rehana 2020-12-15 09:05:08 UTC 
As per Comment 6 , closing the bug as current release
Note You need to log in before you can comment on or make changes to this bug.