Red Hat Satellite engineering is moving the tracking of its product development work on Satellite to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "Satellite project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs will be migrated starting at the end of May. If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "Satellite project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/SAT-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
Bug 1657719 - Subscription allocation on customer portal changes back to 6.3 from 6.4 after a manifest refresh from upgraded satellite server.
Summary: Subscription allocation on customer portal changes back to 6.3 from 6.4 after...
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Satellite
Classification: Red Hat
Component: Subscription Management
Version: 6.4
Hardware: x86_64
OS: All
high
high
Target Milestone: 6.5.0
Assignee: Jonathon Turel
QA Contact: jcallaha
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2018-12-10 10:43 UTC by Amaani S Karimi
Modified: 2023-09-07 19:34 UTC (History)
10 users (show)

Fixed In Version: tfm-rubygem-katello-3.10.0.24-1
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2019-05-14 12:39:23 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Foreman Issue Tracker 25937 0 High Closed Subscription allocation on customer portal changes back to 6.3 from 6.4 after a manifest refresh from upgraded server 2020-09-18 11:10:34 UTC
Red Hat Knowledge Base (Solution) 3747901 0 None None None 2018-12-11 02:13:12 UTC
Red Hat Product Errata RHSA-2019:1222 0 None None None 2019-05-14 12:39:31 UTC

Comment 4 Jonathon Turel 2019-01-29 23:06:17 UTC 
Created redmine issue https://projects.theforeman.org/issues/25937 from this bug
Comment 5 Bryan Kearney 2019-02-06 19:02:34 UTC 
Moving this bug to POST for triage into Satellite 6 since the upstream issue https://projects.theforeman.org/issues/25937 has been resolved.
Comment 7 jcallaha 2019-03-04 21:53:00 UTC 
Verified in Satellite 6.5.0 Snap 18

For this, no upgrade is needed.

Simply upload a manifest with the latest Satellite version available.
In this case, it was 6.4.
Perform a manifest refresh in Satellite.
Check back on the portal to verify that the Satellite version wasn't downgraded.


Bonus:
Set the Satellite version lower in the portal
Perform a manifest refresh in Satellite
Check back on the portal and see that the sat version was brought up to the latest or closest version.
Comment 9 errata-xmlrpc 2019-05-14 12:39:23 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2019:1222
Note You need to log in before you can comment on or make changes to this bug.