Bug 1663927 - I installed Fedora 29 to Asus X542U. Now fan is working always and I can not control it.
Summary: I installed Fedora 29 to Asus X542U. Now fan is working always and I can not ...
Keywords:
Status: CLOSED EOL
Alias: None
Product: Fedora
Classification: Fedora
Component: kernel
Version: 29
Hardware: x86_64
OS: Linux
unspecified
unspecified
Target Milestone: ---
Assignee: David Woodhouse
QA Contact: Fedora Extras Quality Assurance
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2019-01-07 10:13 UTC by iskenderoguz
Modified: 2019-11-27 23:26 UTC (History)
22 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
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Clone Of:
Environment:
Last Closed: 2019-11-27 23:26:21 UTC
Type: Bug
Embargoed:


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Description iskenderoguz 2019-01-07 10:13:41 UTC
Description of problem:

I installed Fedora 29 to Asus X542U. Now fan is working always and I can not control it. When I typed 

dmesg | grep asus

result is

[    5.353567] asus_wmi: ASUS WMI generic driver loaded
[    5.358125] asus_wmi: Initialization: 0x1
[    5.358180] asus_wmi: BIOS WMI version: 9.0
[    5.358216] asus_wmi: SFUN value: 0x21
[    5.359322] input: Asus WMI hotkeys as /devices/platform/asus-nb-wmi/input/input20
[    5.359947] asus_wmi: Number of fans: 0
[ 9813.808938] asus_wmi: Unknown key cf pressed

You can see that : asus_wmi: Number of fans: 0. 

also there is no fan info in output of sensors command

➜  ~ sensors
ath10k_hwmon-pci-0300
Adapter: PCI adapter
temp1:        +91.0°C  

coretemp-isa-0000
Adapter: ISA adapter
Package id 0:  +46.0°C  (high = +100.0°C, crit = +100.0°C)
Core 0:        +45.0°C  (high = +100.0°C, crit = +100.0°C)
Core 1:        +45.0°C  (high = +100.0°C, crit = +100.0°C)
Core 2:        +44.0°C  (high = +100.0°C, crit = +100.0°C)
Core 3:        +45.0°C  (high = +100.0°C, crit = +100.0°C)


Version-Release number of selected component (if applicable):
I am using Fedora 29 with kernel 4.19.10-300.fc29.x86_64

How reproducible:
Install Fedora to Asus X542U.

Steps to Reproduce:
1.
2.
3.

Actual results:
I can not control fan and can not get info about fan. Number of fan is 0 in dmesg

Expected results:
I can control and get info about fan.

Additional info:

Comment 1 Steve 2019-01-15 02:10:11 UTC
This appears to be the same bug under component "kernel":

Bug 1665750 - ASUS ROG laptop: asus_wmi: Number of fans: 0

This is probably a device driver issue, so I suggest changing the component of this bug to "kernel".

Comment 2 Justin M. Forbes 2019-01-29 16:14:28 UTC
*********** MASS BUG UPDATE **************

We apologize for the inconvenience.  There are a large number of bugs to go through and several of them have gone stale.  Due to this, we are doing a mass bug update across all of the Fedora 29 kernel bugs.

Fedora 29 has now been rebased to 4.20.5-200.fc29.  Please test this kernel update (or newer) and let us know if you issue has been resolved or if it is still present with the newer kernel.

If you experience different issues, please open a new bug report for those.

Comment 3 Justin M. Forbes 2019-02-21 21:07:31 UTC
*********** MASS BUG UPDATE **************
This bug is being closed with INSUFFICIENT_DATA as there has not been a response in 3 weeks. If you are still experiencing this issue, please reopen and attach the relevant data from the latest kernel you are running and any data that might have been requested previously.

Comment 4 iskenderoguz 2019-04-02 06:08:38 UTC
I update my system. now output of uname -a is
Linux localhost.localdomain 5.0.4-200.fc29.x86_64 #1 SMP Mon Mar 25 02:27:33 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux

still there is no fan info in output of sensors command :
➜  ~ sensors
acpitz-acpi-0
Adapter: ACPI interface
temp1:        +54.0°C  (crit = +103.0°C)

coretemp-isa-0000
Adapter: ISA adapter
Package id 0:  +54.0°C  (high = +100.0°C, crit = +100.0°C)
Core 0:        +54.0°C  (high = +100.0°C, crit = +100.0°C)
Core 1:        +52.0°C  (high = +100.0°C, crit = +100.0°C)
Core 2:        +52.0°C  (high = +100.0°C, crit = +100.0°C)
Core 3:        +54.0°C  (high = +100.0°C, crit = +100.0°C)

pch_skylake-virtual-0
Adapter: Virtual device
temp1:        +49.5°C  

also number of fan is 0 in output of dmesg :
➜  ~ dmesg | grep asus
[    5.297677] asus_wmi: ASUS WMI generic driver loaded
[    5.303842] asus_wmi: Initialization: 0x1
[    5.303878] asus_wmi: BIOS WMI version: 9.0
[    5.303900] asus_wmi: SFUN value: 0x21
[    5.304622] input: Asus WMI hotkeys as /devices/platform/asus-nb-wmi/input/input20
[    5.304720] asus_wmi: Number of fans: 0

Comment 5 Justin M. Forbes 2019-08-20 17:46:27 UTC
*********** MASS BUG UPDATE **************

We apologize for the inconvenience.  There are a large number of bugs to go through and several of them have gone stale.  Due to this, we are doing a mass bug update across all of the Fedora 29 kernel bugs.

Fedora 29 has now been rebased to 5.2.9-100.fc29.  Please test this kernel update (or newer) and let us know if you issue has been resolved or if it is still present with the newer kernel.

If you have moved on to Fedora 30, and are still experiencing this issue, please change the version to Fedora 30.

If you experience different issues, please open a new bug report for those.

Comment 6 Justin M. Forbes 2019-09-17 20:12:58 UTC
*********** MASS BUG UPDATE **************
This bug is being closed with INSUFFICIENT_DATA as there has not been a response in 3 weeks. If you are still experiencing this issue, please reopen and attach the relevant data from the latest kernel you are running and any data that might have been requested previously.

Comment 7 iskenderoguz 2019-09-18 06:45:32 UTC
I update my system. now output of uname -a is
Linux localhost.localdomain 5.2.11-100.fc29.x86_64 #1 SMP Thu Aug 29 12:52:22 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux

still there is no fan info in output of sensors command :
➜  ~ sensors
coretemp-isa-0000
Adapter: ISA adapter
Package id 0:  +45.0°C  (high = +100.0°C, crit = +100.0°C)
Core 0:        +44.0°C  (high = +100.0°C, crit = +100.0°C)
Core 1:        +43.0°C  (high = +100.0°C, crit = +100.0°C)
Core 2:        +42.0°C  (high = +100.0°C, crit = +100.0°C)
Core 3:        +45.0°C  (high = +100.0°C, crit = +100.0°C)

pch_skylake-virtual-0
Adapter: Virtual device
temp1:        +40.5°C  

acpitz-acpi-0
Adapter: ACPI interface
temp1:        +44.0°C  (crit = +103.0°C)

nouveau-pci-0100
Adapter: PCI adapter
GPU core:     +0.60 V  (min =  +0.60 V, max =  +1.20 V)


also number of fan is 0 in output of dmesg :
➜  ~ dmesg | grep asus
[    6.341405] asus_wmi: ASUS WMI generic driver loaded
[    6.343881] asus_wmi: Initialization: 0x1
[    6.344306] asus_wmi: BIOS WMI version: 9.0
[    6.344531] asus_wmi: SFUN value: 0x21
[    6.354004] input: Asus WMI hotkeys as /devices/platform/asus-nb-wmi/input/input25
[    6.354401] asus_wmi: Number of fans: 0

Comment 8 Ben Cotton 2019-10-31 18:49:58 UTC
This message is a reminder that Fedora 29 is nearing its end of life.
Fedora will stop maintaining and issuing updates for Fedora 29 on 2019-11-26.
It is Fedora's policy to close all bug reports from releases that are no longer
maintained. At that time this bug will be closed as EOL if it remains open with a
Fedora 'version' of '29'.

Package Maintainer: If you wish for this bug to remain open because you
plan to fix it in a currently maintained version, simply change the 'version' 
to a later Fedora version.

Thank you for reporting this issue and we are sorry that we were not 
able to fix it before Fedora 29 is end of life. If you would still like 
to see this bug fixed and are able to reproduce it against a later version 
of Fedora, you are encouraged  change the 'version' to a later Fedora 
version prior this bug is closed as described in the policy above.

Although we aim to fix as many bugs as possible during every release's 
lifetime, sometimes those efforts are overtaken by events. Often a 
more recent Fedora release includes newer upstream software that fixes 
bugs or makes them obsolete.

Comment 9 Ben Cotton 2019-11-27 23:26:21 UTC
Fedora 29 changed to end-of-life (EOL) status on 2019-11-26. Fedora 29 is
no longer maintained, which means that it will not receive any further
security or bug fix updates. As a result we are closing this bug.

If you can reproduce this bug against a currently maintained version of
Fedora please feel free to reopen this bug against that version. If you
are unable to reopen this bug, please file a new report against the
current release. If you experience problems, please add a comment to this
bug.

Thank you for reporting this bug and we are sorry it could not be fixed.


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