Fedora Account System
Red Hat Associate
Red Hat Customer
Description of problem: When adding a RHV-4.3 to CFME-5.10, the initial refresh fail, as well as consecutive provider refresh trials. In the provider summary page, this error appear, in the "Last Refresh" section: "Error - 18 Minutes Ago undefined method `ems_ref' for nil:NilClass" Version-Release number of selected component (if applicable): RHV-4.3.1.1-0.1.el7 CFME-5.10.0.33 evm.log Error: [----] E, [2019-02-26T08:49:16.509152 #19943:f2af58] ERROR -- : MIQ(ManageIQ::Providers::Redhat::InfraManager::Refresh::Strategies::Api4#refresh) EMS: [RHV], id: [2] Refresh failed [----] E, [2019-02-26T08:49:16.511159 #19943:f2af58] ERROR -- : [NoMethodError]: undefined method `ems_ref' for nil:NilClass Method:[block (2 levels) in <class:LogProxy>] [----] E, [2019-02-26T08:49:16.511285 #19943:f2af58] ERROR -- : /opt/rh/cfme-gemset/bundler/gems/cfme-providers-ovirt-fe67891d889e/app/models/manageiq/providers/redhat/inventory/persister/definitions/infra_group/vms_dependency_collections.rb:63:in `block (2 levels) in ems_folder_children_custom_save_block' /opt/rh/cfme-gemset/bundler/gems/cfme-providers-ovirt-fe67891d889e/app/models/manageiq/providers/redhat/inventory/persister/definitions/infra_group/vms_dependency_collections.rb:63:in `each' /opt/rh/cfme-gemset/bundler/gems/cfme-providers-ovirt-fe67891d889e/app/models/manageiq/providers/redhat/inventory/persister/definitions/infra_group/vms_dependency_collections.rb:63:in `each_with_object' /opt/rh/cfme-gemset/bundler/gems/cfme-providers-ovirt-fe67891d889e/app/models/manageiq/providers/redhat/inventory/persister/definitions/infra_group/vms_dependency_collections.rb:63:in `block in ems_folder_children_custom_save_block' /opt/rh/cfme-gemset/gems/inventory_refresh-0.1.2/lib/inventory_refresh/save_collection/base.rb:22:in `save_inventory_object_inventory' /opt/rh/cfme-gemset/gems/inventory_refresh-0.1.2/lib/inventory_refresh/save_collection/topological_sort.rb:29:in `block (2 levels) in save_collections' /opt/rh/cfme-gemset/gems/inventory_refresh-0.1.2/lib/inventory_refresh/save_collection/topological_sort.rb:28:in `each' /opt/rh/cfme-gemset/gems/inventory_refresh-0.1.2/lib/inventory_refresh/save_collection/topological_sort.rb:28:in `block in save_collections' /opt/rh/cfme-gemset/gems/inventory_refresh-0.1.2/lib/inventory_refresh/save_collection/topological_sort.rb:26:in `each' /opt/rh/cfme-gemset/gems/inventory_refresh-0.1.2/lib/inventory_refresh/save_collection/topological_sort.rb:26:in `each_with_index' /opt/rh/cfme-gemset/gems/inventory_refresh-0.1.2/lib/inventory_refresh/save_collection/topological_sort.rb:26:in `save_collections' /opt/rh/cfme-gemset/gems/inventory_refresh-0.1.2/lib/inventory_refresh/save_inventory.rb:24:in `save_inventory' /var/www/miq/vmdb/app/models/ems_refresh/save_inventory.rb:5:in `save_ems_inventory' /var/www/miq/vmdb/app/models/manageiq/providers/base_manager/refresher.rb:191:in `save_inventory' /var/www/miq/vmdb/app/models/manageiq/providers/base_manager/refresher.rb:109:in `block in refresh_targets_for_ems' /opt/rh/cfme-gemset/bundler/gems/cfme-gems-pending-71d6e5aabd0b/lib/gems/pending/util/extensions/miq-benchmark.rb:11:in `realtime_store' /opt/rh/cfme-gemset/bundler/gems/cfme-gems-pending-71d6e5aabd0b/lib/gems/pending/util/extensions/miq-benchmark.rb:28:in `realtime_block' /var/www/miq/vmdb/app/models/manageiq/providers/base_manager/refresher.rb:109:in `refresh_targets_for_ems' /var/www/miq/vmdb/app/models/manageiq/providers/base_manager/refresher.rb:41:in `block (2 levels) in refresh' /opt/rh/cfme-gemset/bundler/gems/cfme-gems-pending-71d6e5aabd0b/lib/gems/pending/util/extensions/miq-benchmark.rb:11:in `realtime_store' /opt/rh/cfme-gemset/bundler/gems/cfme-gems-pending-71d6e5aabd0b/lib/gems/pending/util/extensions/miq-benchmark.rb:35:in `realtime_block' /var/www/miq/vmdb/app/models/manageiq/providers/base_manager/refresher.rb:41:in `block in refresh' /var/www/miq/vmdb/app/models/manageiq/providers/base_manager/refresher.rb:31:in `each' /var/www/miq/vmdb/app/models/manageiq/providers/base_manager/refresher.rb:31:in `refresh' /var/www/miq/vmdb/app/models/manageiq/providers/base_manager/refresher.rb:11:in `refresh' /var/www/miq/vmdb/app/models/ems_refresh.rb:103:in `block in refresh' /var/www/miq/vmdb/app/models/ems_refresh.rb:102:in `each' /var/www/miq/vmdb/app/models/ems_refresh.rb:102:in `refresh' /var/www/miq/vmdb/app/models/miq_queue.rb:455:in `block in dispatch_method' /usr/share/ruby/timeout.rb:93:in `block in timeout' /usr/share/ruby/timeout.rb:33:in `block in catch' /usr/share/ruby/timeout.rb:33:in `catch' /usr/share/ruby/timeout.rb:33:in `catch' /usr/share/ruby/timeout.rb:108:in `timeout' /var/www/miq/vmdb/app/models/miq_queue.rb:453:in `dispatch_method' /var/www/miq/vmdb/app/models/miq_queue.rb:430:in `block in deliver' /var/www/miq/vmdb/app/models/user.rb:275:in `with_user_group' /var/www/miq/vmdb/app/models/miq_queue.rb:430:in `deliver' /var/www/miq/vmdb/app/models/miq_queue_worker_base/runner.rb:104:in `deliver_queue_message' /var/www/miq/vmdb/app/models/miq_queue_worker_base/runner.rb:137:in `deliver_message' /var/www/miq/vmdb/app/models/miq_queue_worker_base/runner.rb:155:in `block in do_work' /var/www/miq/vmdb/app/models/miq_queue_worker_base/runner.rb:149:in `loop' /var/www/miq/vmdb/app/models/miq_queue_worker_base/runner.rb:149:in `do_work' /var/www/miq/vmdb/app/models/miq_worker/runner.rb:329:in `block in do_work_loop' /var/www/miq/vmdb/app/models/miq_worker/runner.rb:326:in `loop' /var/www/miq/vmdb/app/models/miq_worker/runner.rb:326:in `do_work_loop' /var/www/miq/vmdb/app/models/miq_worker/runner.rb:153:in `run' /var/www/miq/vmdb/app/models/miq_worker/runner.rb:127:in `start' /var/www/miq/vmdb/app/models/miq_worker/runner.rb:22:in `start_worker' /var/www/miq/vmdb/app/models/miq_worker.rb:402:in `block in start_runner_via_fork' /opt/rh/cfme-gemset/gems/nakayoshi_fork-0.0.4/lib/nakayoshi_fork.rb:23:in `fork' /opt/rh/cfme-gemset/gems/nakayoshi_fork-0.0.4/lib/nakayoshi_fork.rb:23:in `fork' /var/www/miq/vmdb/app/models/miq_worker.rb:400:in `start_runner_via_fork' /var/www/miq/vmdb/app/models/miq_worker.rb:390:in `start_runner' /var/www/miq/vmdb/app/models/miq_worker.rb:441:in `start' /var/www/miq/vmdb/app/models/miq_worker.rb:271:in `start_worker' /var/www/miq/vmdb/app/models/mixins/per_ems_worker_mixin.rb:74:in `start_worker_for_ems' /var/www/miq/vmdb/app/models/mixins/per_ems_worker_mixin.rb:52:in `block in sync_workers' /var/www/miq/vmdb/app/models/mixins/per_ems_worker_mixin.rb:51:in `each' /var/www/miq/vmdb/app/models/mixins/per_ems_worker_mixin.rb:51:in `sync_workers' /var/www/miq/vmdb/app/models/miq_server/worker_management/monitor.rb:53:in `block in sync_workers' /var/www/miq/vmdb/app/models/miq_server/worker_management/monitor.rb:50:in `each' /var/www/miq/vmdb/app/models/miq_server/worker_management/monitor.rb:50:in `sync_workers' /var/www/miq/vmdb/app/models/miq_server/worker_management/monitor.rb:22:in `monitor_workers' /var/www/miq/vmdb/app/models/miq_server.rb:339:in `block in monitor' /opt/rh/cfme-gemset/bundler/gems/cfme-gems-pending-71d6e5aabd0b/lib/gems/pending/util/extensions/miq-benchmark.rb:11:in `realtime_store' /opt/rh/cfme-gemset/bundler/gems/cfme-gems-pending-71d6e5aabd0b/lib/gems/pending/util/extensions/miq-benchmark.rb:28:in `realtime_block' /var/www/miq/vmdb/app/models/miq_server.rb:339:in `monitor' /var/www/miq/vmdb/app/models/miq_server.rb:380:in `block (2 levels) in monitor_loop' /opt/rh/cfme-gemset/bundler/gems/cfme-gems-pending-71d6e5aabd0b/lib/gems/pending/util/extensions/miq-benchmark.rb:11:in `realtime_store' /opt/rh/cfme-gemset/bundler/gems/cfme-gems-pending-71d6e5aabd0b/lib/gems/pending/util/extensions/miq-benchmark.rb:35:in `realtime_block' /var/www/miq/vmdb/app/models/miq_server.rb:380:in `block in monitor_loop' /var/www/miq/vmdb/app/models/miq_server.rb:379:in `loop' /var/www/miq/vmdb/app/models/miq_server.rb:379:in `monitor_loop' /var/www/miq/vmdb/app/models/miq_server.rb:241:in `start' /var/www/miq/vmdb/lib/workers/evm_server.rb:27:in `start' /var/www/miq/vmdb/lib/workers/evm_server.rb:48:in `start' /var/www/miq/vmdb/lib/workers/bin/evm_server.rb:4:in `<main>'
Created attachment 1538832 [details] evm.log
Created attachment 1538833 [details] automation.log
Created attachment 1538834 [details] engine.log
Please assess the impact of this issue and update the severity accordingly. Please refer to https://bugzilla.redhat.com/page.cgi?id=fields.html#bug_severity for a reminder on each severity's definition. If it's something like a tracker bug where it doesn't matter, please set the severity to Low.
*** This bug has been marked as a duplicate of bug 1668720 ***