1688274 – redhat-support-tool automatic sosreport collection stopped working on rhel-8

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Bug 1688274 - redhat-support-tool automatic sosreport collection stopped working on rhel-8

Summary: redhat-support-tool automatic sosreport collection stopped working on rhel-8

Keywords:
Status:	CLOSED CURRENTRELEASE
Alias:	None
Product:	Red Hat Enterprise Linux 8
Classification:	Red Hat
Component:	redhat-support-tool
Sub Component:
Version:	8.0
Hardware:	Unspecified
OS:	Unspecified
Priority:	high
Severity:	medium
Target Milestone:	rc
Target Release:	8.0
Assignee:	A.P. Rajshekhar
QA Contact:	Miroslav Hradílek
Docs Contact:	Abhimanyu Jamaiyar
URL:
Whiteboard:
Depends On:	1680690
Blocks:	1699673 1706735
TreeView+	depends on / blocked

Reported:	2019-03-13 12:30 UTC by Miroslav Hradílek
Modified:	2020-04-24 12:00 UTC (History)
CC List:	9 users (show)
Fixed In Version:
Doc Type:	Bug Fix
Doc Text:	.`redhat-support-tool` now creates an `sosreport` archive Previously, the `redhat-support-tool` utility was unable to create an `sosreport` archive. The workaround was running the `sosreport` command separately and then entering the `redhat-support-tool addattachment -c` command to upload the archive. Users can also use the web UI on Customer Portal which creates the customer case and uploads the `sosreport` archive. In addition, command options such as `findkerneldebugs`, `btextract`, `analyze`, or `diagnose` do not work as expected and will be fixed in a future release.
Clone Of:
Clones:	1706735 (view as bug list)
Environment:
Last Closed:	2020-04-24 12:00:38 UTC
Type:	Bug
Target Upstream Version:
Embargoed:
Dependent Products:

Attachments	(Terms of Use)
RST log after the fail. (10.14 KB, text/plain) 2019-03-13 12:30 UTC, Miroslav Hradílek	no flags	Details
View All

Description Miroslav Hradílek 2019-03-13 12:30:47 UTC

Created attachment 1543611 [details]
RST log after the fail.

Description of problem:
When opening case via RST there is option to automatically attach sosreport. It does not work on RHEL8. Log says TypeError: a bytes-like object is required, not 'str'.

Version-Release number of selected component (if applicable):
sos-3.6-10.el8.noarch
redhat-support-tool-0.10.1-1.el8.noarch
redhat-support-lib-python-0.10.1-1.el8.noarch

How reproducible:
100%

Steps to Reproduce:

# cat .redhat-support-tool/redhat-support-tool.conf
[RHHelp]
url = https://api.access.qa.redhat.com
user = qa
password = *******

# redhat-support-tool 
Welcome to the Red Hat Support Tool.
Command (? for help): opencase
Do you want to use the default product - "Red Hat Enterprise Linux" (y/N)?:y
 1   4 - ELP                                                                    
 2   5 - ELS                                                                    
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 28  7.4                                                                        
 29  7.5                                                                        
 30  7.6                                                                        
 31  8.0 Beta                                                                   
Please select a version (or 'q' to exit): 31
Please enter a summary (or 'q' to exit): Test sosreport upload
Please enter a description (Ctrl-D on an empty line when complete):
Tests that sosreport is uploaded.
 1   Urgent                                                                     
 2   High                                                                       
 3   Normal                                                                     
 4   Low                                                                        
Please select a severity (or 'q' to exit): 3
Would you like to use the default (test) Case Group (y/N)? :y
Would you like to see if there's a solution to this problem before opening a support case? (y/N) n
-------------------------------------------------------------------------------
Support case 02319940 has successfully been opened.

Would you like Red Hat Support Tool to automatically generate and
attach a SoS report to 02319940 now? (y/N) y
Unable to create case.
Command (? for help): q

# tail .redhat-support-tool/logs/red_hat_support_tool.log 
2019-03-13 08:10:04,060 - redhat-support-tool.rhhelp - Level 31 - Loading plugin listkerneldebugs
2019-03-13 08:10:04,060 - redhat-support-tool.rhhelp - Level 31 - Loading plugin rmkerneldebug
2019-03-13 08:13:03,833 - redhat_support_tool.plugins.add_case - WARNING - Unable to create case.
2019-03-13 08:13:03,833 - redhat_support_tool.helpers.launchhelper - ERROR - a bytes-like object is required, not 'str'
Traceback (most recent call last):
  File "/usr/lib/python3.6/site-packages/redhat_support_tool/helpers/launchhelper.py", line 106, in run
    return cls.non_interactive_action()
  File "/usr/lib/python3.6/site-packages/redhat_support_tool/plugins/open_case.py", line 500, in non_interactive_action
    output = p.communicate()[0].split('\n')
TypeError: a bytes-like object is required, not 'str'


Additional info:
Sos could be collected outside of RST.

Comment 18 Abhimanyu Jamaiyar 2019-10-01 15:07:19 UTC

Hi Rajshekhar,

Please review the doc text content and provide your feedback.

Regards,
Abhimanyu Jamaiyar

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