Bug 1691831 - Video in Firefox 66 constantly freezes in Bluejeans
Summary: Video in Firefox 66 constantly freezes in Bluejeans
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Fedora
Classification: Fedora
Component: firefox
Version: 29
Hardware: x86_64
OS: Linux
unspecified
medium
Target Milestone: ---
Assignee: Martin Stransky
QA Contact: Fedora Extras Quality Assurance
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2019-03-22 15:47 UTC by Andreas Nilsson
Modified: 2019-04-05 01:55 UTC (History)
27 users (show)

Fixed In Version: firefox-66.0.2-1.fc30 firefox-66.0.2-1.fc29 firefox-66.0.2-1.fc28
Clone Of:
Environment:
Last Closed: 2019-04-03 00:39:43 UTC
Type: Bug
Embargoed:


Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Mozilla Foundation 1521370 0 P1 VERIFIED Reproducible tab crashes after update to Windows 10 1809 2020-10-13 14:54:06 UTC

Internal Links: 1766520

Description Andreas Nilsson 2019-03-22 15:47:44 UTC
I updated my Fedora Silverblue from 29.20190319.0 to 29.20190320.0
The new version had Firefox 66, while the old version had Firefox 65.
Ever since updating I've been unable to successfully have a Bluejeans meeting. The video keep freezing hard for 20 seconds, then work for 10 seconds, freeze up again. Occasionally it would drop me from the call.

I tried booting back into the OS image that had Firefox 65 and then it worked fine again. I'm pretty sure it's Firefox itself, because this is the list of packages that differ between the images:

Upgraded:
  firefox 65.0.2-1.fc29 -> 66.0-6.fc29
  ghostscript 9.26-1.fc29 -> 9.26-3.fc29
  hyperv-daemons 0-0.26.20180415git.fc29 -> 0-0.28.20190303git.fc29
  hyperv-daemons-license 0-0.26.20180415git.fc29 -> 0-0.28.20190303git.fc29
  hypervfcopyd 0-0.26.20180415git.fc29 -> 0-0.28.20190303git.fc29
  hypervkvpd 0-0.26.20180415git.fc29 -> 0-0.28.20190303git.fc29
  hypervvssd 0-0.26.20180415git.fc29 -> 0-0.28.20190303git.fc29
  libdnf 0.26.0-1.fc29 -> 0.28.0-1.fc29
  libgs 9.26-1.fc29 -> 9.26-3.fc29
  librepo 1.9.4-1.fc29 -> 1.9.5-1.fc29
  libseccomp 2.3.3-3.fc29 -> 2.4.0-0.fc29
  mod_http2 1.11.1-1.fc29 -> 1.14.1-1.fc29
  open-vm-tools 10.3.5-2.fc29 -> 10.3.10-1.fc29
  open-vm-tools-desktop 10.3.5-2.fc29 -> 10.3.10-1.fc29
  openssl 1:1.1.1b-2.fc29 -> 1:1.1.1b-3.fc29
  openssl-libs 1:1.1.1b-2.fc29 -> 1:1.1.1b-3.fc29

Comment 1 Cole Robinson 2019-03-25 15:34:59 UTC
Same, but on f30. Updated yesterday:

2019-03-24T14:58:05Z DEBUG ---> Package firefox.x86_64 64.0.2-2.fc30 will be upgraded
2019-03-24T14:58:05Z DEBUG ---> Package firefox.x86_64 66.0-9.fc30 will be an upgrade

Today bluejeans connections were constantly freezing. yum downgrade to 64.0.2-2.fc30 and browser restart, no difficulties after that.

Comment 2 Francesco Giudici 2019-03-26 16:34:03 UTC
Same issue here, but on Fedora 29... just updated firefox to 66.0 this morning.
Cannot have BJ meetings anymore, video freezes and connection drops every 20 seconds.
Chromium works well.

Comment 3 Dmitry Tantsur 2019-03-26 17:47:29 UTC
I can confirm this. I even brought this to Bluejeans support initially, their response was "When looking at the meeting I see the multiple disconnects, and it appears our traffic wasn't able to route properly which caused the drops to happen so quickly."

Comment 4 Martin Stransky 2019-03-27 07:52:38 UTC
Please try mozilla binaries (https://fedoraproject.org/wiki/How_to_debug_Firefox_problems#Testing_Mozilla_binaries)
Also please try to create a new profile (https://fedoraproject.org/wiki/How_to_debug_Firefox_problems#Further_troubleshooting_steps).
Thanks.

Comment 5 Martin Stransky 2019-03-27 08:04:06 UTC
btw. It may be related to Bug 1692643.

Comment 6 Adam Williamson 2019-03-28 14:48:42 UTC
I'm also seeing this.

Comment 7 Martin Stransky 2019-03-28 15:06:54 UTC
Yes, I can see that too, reproduced with upstream binaries and also with latest nightly binaries, so looks like a general issue with Firefox 66.

Comment 8 JayJayJazz 2019-03-28 20:16:45 UTC
Might this one be related, which is fixed in 66.0.2?
https://bugzilla.mozilla.org/show_bug.cgi?id=1521370

Not sure, if this also affects Linux, because they mention Windows 10 1809 explicitly.

Comment 9 Milan Zink 2019-04-01 10:14:16 UTC
I've tested https://koji.fedoraproject.org/koji/taskinfo?taskID=33863072. Seems to fix this issue. Bluejeans video is not dropping for me. I'm going to test it during some regular meeting today.

Comment 10 Milan Zink 2019-04-01 13:32:24 UTC
https://koji.fedoraproject.org/koji/taskinfo?taskID=33863072 66.0.2 looks good. In meeting and no video drop with this latest build.

Comment 11 Martin Stransky 2019-04-01 16:37:26 UTC
66.0.2 also works for me.

Comment 12 Fedora Update System 2019-04-01 21:03:41 UTC
firefox-66.0.2-1.fc28 has been submitted as an update to Fedora 28. https://bodhi.fedoraproject.org/updates/FEDORA-2019-a51d6c2384

Comment 13 Fedora Update System 2019-04-01 21:03:52 UTC
firefox-66.0.2-1.fc30 has been submitted as an update to Fedora 30. https://bodhi.fedoraproject.org/updates/FEDORA-2019-94b5d457ed

Comment 14 Fedora Update System 2019-04-01 21:04:00 UTC
firefox-66.0.2-1.fc29 has been submitted as an update to Fedora 29. https://bodhi.fedoraproject.org/updates/FEDORA-2019-135dfa3e1b

Comment 15 Fedora Update System 2019-04-02 02:07:30 UTC
firefox-66.0.2-1.fc29 has been pushed to the Fedora 29 testing repository. If problems still persist, please make note of it in this bug report.
See https://fedoraproject.org/wiki/QA:Updates_Testing for
instructions on how to install test updates.
You can provide feedback for this update here: https://bodhi.fedoraproject.org/updates/FEDORA-2019-135dfa3e1b

Comment 16 Fedora Update System 2019-04-02 02:30:59 UTC
firefox-66.0.2-1.fc30 has been pushed to the Fedora 30 testing repository. If problems still persist, please make note of it in this bug report.
See https://fedoraproject.org/wiki/QA:Updates_Testing for
instructions on how to install test updates.
You can provide feedback for this update here: https://bodhi.fedoraproject.org/updates/FEDORA-2019-94b5d457ed

Comment 17 Fedora Update System 2019-04-02 03:02:56 UTC
firefox-66.0.2-1.fc28 has been pushed to the Fedora 28 testing repository. If problems still persist, please make note of it in this bug report.
See https://fedoraproject.org/wiki/QA:Updates_Testing for
instructions on how to install test updates.
You can provide feedback for this update here: https://bodhi.fedoraproject.org/updates/FEDORA-2019-a51d6c2384

Comment 18 Fedora Update System 2019-04-03 00:39:43 UTC
firefox-66.0.2-1.fc30 has been pushed to the Fedora 30 stable repository. If problems still persist, please make note of it in this bug report.

Comment 19 Fedora Update System 2019-04-03 03:31:12 UTC
firefox-66.0.2-1.fc29 has been pushed to the Fedora 29 stable repository. If problems still persist, please make note of it in this bug report.

Comment 20 Fedora Update System 2019-04-05 01:55:21 UTC
firefox-66.0.2-1.fc28 has been pushed to the Fedora 28 stable repository. If problems still persist, please make note of it in this bug report.


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