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DescriptionLukáš Hellebrandt
2019-05-28 14:03:12 UTC
Description of problem:
When generating a report, sometimes, after getting to Download page, the error "Internal Server Error: the server was unable to finish the request. This may be caused by unavailability of some required service, incorrect API call or a server-side bug. There may be more information in the server's logs." is shown and the report is not generated.
There is "NoMethodError: undefined method `[]' for nil:NilClass" with traceback in production.log (attached).
This only happened to me once and I don't know how to trigger it. The only nonstandard thing in that case was "Generate at" set to past but I couldn't reproduce again this way.
Version-Release number of selected component (if applicable):
Reproduced on Sat 6.6 snap 4.
How reproducible:
Only happened once (in ~ 100 attempts)
Steps to Reproduce:
1. Monitoring -> Report Templates
2. Generate any template
3. Submit
Actual results:
Sometimes, it fails with an error and traceback
Expected results:
This should always work
Comment 3Lukáš Hellebrandt
2019-05-28 14:06:23 UTC
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.
For information on the advisory, and where to find the updated
files, follow the link below.
If the solution does not work for you, open a new bug report.
https://access.redhat.com/errata/RHSA-2019:3172