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If an HTTP proxy password contains special characters, such as "?", Insights uploads fail with the "407 Proxy Authentication Required" error. Do not use special characters in an HTTP proxy password.
Description of problem:
Proxy with a special character password "?", integrated with Satellite Server v.6.5, fails for Insights communication, fails with "407 Proxy Authentication Required"
Version-Release number of selected component (if applicable):
redhat-access-insights-puppet-0.0.9-3.el7sat.noarch
ansiblerole-insights-client-1.6-1.el7sat.noarch
How reproducible:
Steps to Reproduce:
1. Configure Satellite with proxy with a password that has special character "?"
2. In UI, navigate to "Red Hat Insights -> Manage" --> Check Connection
Actual results:
Dashboard display "Unable to get risk summary: 407 Proxy Authentication Required"
Expected results:
There should not be any error related to Proxy.
We are spinning out a new BZ to track the specific $ issue but are going to move this back ON_QA to see if we can say this is VERIFIED for the majority of the special characters now covered by the changes in this bz.
Tested with Sat 6.7 Snap 15 (tfm-rubygem-redhat_access-2.2.11-1). I have created proxy users with passwords containing "?", "$", "&" chars. In all cases Satellite was able to successfully connect to the Insights API.
Francesco,
I am not part of the satellite organization and don't have any direct information about their schedules for releasing these updates so, unfortunately, I can't give you a better estimate for a release date. Ashish Humbe might be able to give you more information but as he mentioned previously you can request a hotfix if the customer needs this immediately.
This update would only address the Insights functions and proxied uploads from the client, though - Satellite had already addressed this issue in their own proxy function in a previous update (Insights uses a separate proxy). The authentication errors with cert-api.access.redhat.com you see in the logs should have no effect on the customer's ability to download updates via CDN; this would seem to be an unrelated problem.
Let me know if there's anything else I can do to help!
Rex White
** Satellite 6.6 Hotfix Available **
1) Download tfm-rubygem-redhat_access-2.2.11-1.el7sat.noarch.rpm from this bugzilla to your Satellite
2) install:
rpm -Uvh tfm-rubygem-redhat_access-2.2.11-1.el7sat.noarch.rpm
3) restart services
satellite-maintain service restart
4) resume operations
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.
For information on the advisory, and where to find the updated
files, follow the link below.
If the solution does not work for you, open a new bug report.
https://access.redhat.com/errata/RHSA-2020:1454