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Bug 1738495

Summary: insights operator is in the state DEGRADED
Product: OpenShift Container Platform Reporter: sheng.lao <shlao>
Component: InstallerAssignee: Clayton Coleman <ccoleman>
Installer sub component: openshift-installer QA Contact: Johnny Liu <jialiu>
Status: CLOSED ERRATA Docs Contact:
Severity: unspecified    
Priority: unspecified CC: adahiya, ccoleman, vlaad, wjiang
Version: 4.2.0   
Target Milestone: ---   
Target Release: 4.2.0   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2019-10-16 06:35:15 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:

Description sheng.lao 2019-08-07 10:29:13 UTC
Description of problem:
After launching cluster with payload 4.2.0-0.nightly-2019-08-06-072822, I find that the support operator is in the state DEGRADED.

Version-Release number of the following components:
openshift-install v4.2.0-201908060219-dirty

How reproducible:
always

Steps to Reproduce:
1. deploy cluster with payload 4.2.0-0.nightly-2019-08-06-072822
2.
3.

Actual results:
# oc get clusteroperator
NAME                                       VERSION                             AVAILABLE   PROGRESSING   DEGRADED   SINCE
support                                    4.2.0-0.nightly-2019-08-06-072822   True        False         True       27m

# oc get co support -oyaml
apiVersion: config.openshift.io/v1
kind: ClusterOperator
metadata:
  creationTimestamp: "2019-08-07T07:58:03Z"
  generation: 1
  name: support
  resourceVersion: "15227"
  selfLink: /apis/config.openshift.io/v1/clusteroperators/support
  uid: 14f578b0-b8e9-11e9-afd9-02a2a6b7f4f6
spec: {}
status:
  conditions:
  - lastTransitionTime: "2019-08-07T08:08:17Z"
    message: 'Unable to report: Post https://cloud.redhat.com/api/ingress/v1/upload:
      net/http: invalid header field value "Bearer b3BlbnNoaWZ0LXJlbGVhc2UtZGV2K2ppYWxpdXJlZGhhdGNvbTFjcWdkZm9q\nMmdxenRxdHg1c21lOHI0b3Z2ajpHSzFRQkdORUtJS0JMSzIzRzNWNEpTNVhH\nSlZaU0hJMExQV0I1RkZEVENXNjREUlJKV0RVWUc5VVZaOTVTSlAx\n"
      for key Authorization'
    reason: UploadFailed
    status: "True"
    type: Degraded
  - lastTransitionTime: "2019-08-07T07:58:02Z"
    status: "True"
    type: Available
  - lastTransitionTime: "2019-08-07T08:00:03Z"
    message: An error has occurred
    status: "False"
    type: Progressing
  - lastTransitionTime: "2019-08-07T08:00:03Z"
    status: "False"
    type: Disabled
  extension:
    lastReportTime: null
  versions:
  - name: operator
    version: 4.2.0-0.nightly-2019-08-06-072822
Expected results:
support operator works

Additional info:
Please attach logs from ansible-playbook with the -vvv flag

Comment 1 Clayton Coleman 2019-08-07 19:32:23 UTC
Wow, that's awesome.  I think your pull secret is broken, but this is a bad message to report.

Comment 2 weiwei jiang 2019-08-13 08:50:29 UTC
Workaround to not block upgrade progress:

> oc edit clusterversion version
...
spec:
...
  overrides:
  - group: config.openshift.io/v1
    kind: ClusterOperator
    name: insights
    namespace: ""
    unmanaged: true

Comment 4 sheng.lao 2019-08-14 04:15:28 UTC
It is fixed, 
I verified it with version: 4.2.0-0.nightly-2019-08-13-183722

Comment 5 errata-xmlrpc 2019-10-16 06:35:15 UTC
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2019:2922