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Bug 1738764

Summary: Message "Due to a conflicting change made at the server the role has not been set." appear everytime you unset and set value for role/usage/
Product: Red Hat Enterprise Linux 8 Reporter: Rehana <redakkan>
Component: subscription-managerAssignee: Jiri Hnidek <jhnidek>
Status: CLOSED ERRATA QA Contact: Red Hat subscription-manager QE Team <rhsm-qe>
Severity: medium Docs Contact:
Priority: high    
Version: 8.1CC: cdonnell, csnyder, jhnidek
Target Milestone: rcKeywords: Triaged
Target Release: 8.0Flags: pm-rhel: mirror+
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: subscription-manager-1.26.5-1 Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2020-04-28 16:54:49 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:

Description Rehana 2019-08-08 06:07:51 UTC 
Description of problem:


Version-Release number of selected component (if applicable):
always

How reproducible:
# subscription-manager version
server type: Red Hat Subscription Management
subscription management server: 2.7.3-1
subscription management rules: 5.37
subscription-manager: 1.25.13-1.el8


Steps to Reproduce:
1.On a registered system 
2.[root@hpe-moonshot-02-c22 ~]# syspurpose show
{}
[root@hpe-moonshot-02-c22 ~]# subscription-manager role --set="RHEL Server"
role set to "RHEL Server".
[root@hpe-moonshot-02-c22 ~]# syspurpose show

{
  "role": "RHEL Server"
}
[root@hpe-moonshot-02-c22 ~]# 
[root@hpe-moonshot-02-c22 ~]# subscription-manager role --unset
role unset.
[root@hpe-moonshot-02-c22 ~]# cat /var/lib/rhsm/cache/syspurpose.json 
{
  "addons": [],
  "service_level_agreement": "",
  "usage": ""
[root@hpe-moonshot-02-c22 ~]# cat /etc/rhsm/syspurpose/syspurpose.json 
{}
[root@hpe-moonshot-02-c22 ~]subscription-manager role --set="RHEL Server"
Due to a conflicting change made at the server the role has not been set.
If you'd like to overwrite the server side change please run: subscription-manager role --set RHEL Server
[root@hpe-moonshot-02-c22 ~]# 



3.the same is observed on usage attribute as well

Actual results:
conflicting message 

Expected results:
No conflicting message 


Additional info:
log
===

2019-08-08 02:05:33,544 [DEBUG] subscription-manager:20188:MainThread @files.py:347 - Successfully read remote syspurpose from server.
2019-08-08 02:05:33,544 [DEBUG] subscription-manager:20188:MainThread @files.py:551 - Attempting a three-way merge...
2019-08-08 02:05:33,544 [DEBUG] subscription-manager:20188:MainThread @files.py:589 - Three way merge: local value was changed for key 'role'.
2019-08-08 02:05:33,546 [DEBUG] subscription-manager:20188:MainThread @connection.py:523 - Loaded CA certificates from /etc/rhsm/ca/: redhat-uep.pem
2019-08-08 02:05:33,546 [DEBUG] subscription-manager:20188:MainThread @connection.py:571 - Making request: PUT /subscription/consumers/cd2f0bc5-1950-4d62-9d01-10ac44a7acbe
2019-08-08 02:05:33,981 [DEBUG] subscription-manager:20188:MainThread @connection.py:618 - Response: status=204, requestUuid=3d6af3f6-a262-4ebb-88fe-c3aba7354939, request="PUT /subscription/consumers/cd2f0bc5-1950-4d62-9d01-10ac44a7acbe"
2019-08-08 02:05:33,982 [DEBUG] subscription-manager:20188:MainThread @files.py:384 - Successfully updated remote syspurpose on the server.
2019-08-08 02:05:33,983 [DEBUG] subscription-manager:20188:MainThread @files.py:505 - Successfully updated syspurpose values at '/etc/rhsm/syspurpose/syspurpose.json'.
2019-08-08 02:05:33,984 [DEBUG] subscription-manager:20188:MainThread @files.py:505 - Successfully updated syspurpose values at '/var/lib/rhsm/cache/syspurpose.json'.
2019-08-08 02:05:33,984 [DEBUG] subscription-manager:20188:MainThread @files.py:295 - Successfully synced system purpose.
2019-08-08 02:05:33,984 [DEBUG] subscription-manager:20188:MainThread @repolib.py:174 - The rhsm.auto_enable_yum_plugins is enabled
2019-08-08 02:05:33,986 [DEBUG] subscription-manager:20188:MainThread @repolib.py:150 - dnf plugin: "/etc/dnf/plugins/subscription-manager.conf" already enabled. Nothing to do.
2019-08-08 02:05:33,986 [DEBUG] subscription-manager:20188:MainThread @repolib.py:150 - dnf plugin: "/etc/dnf/plugins/product-id.conf" already enabled. Nothing to do.
2019-08-08 02:05:33,987 [DEBUG] subscription-manager:20188:MainThread @repolib.py:150 - yum plugin: "/etc/yum/pluginconf.d/subscription-manager.conf" already enabled. Nothing to do.
2019-08-08 02:05:33,988 [DEBUG] subscription-manager:20188:MainThread @repolib.py:150 - yum plugin: "/etc/yum/pluginconf.d/product-id.conf" already enabled. Nothing to do.
2019-08-08 02:05:46,344 [DEBUG] subscription-manager:20198:MainThread @https.py:56 - Using standard libs to provide httplib and ssl
2019-08-08 02:05:46,699 [DEBUG] subscription-manager:20198:MainThread @dbus_interface.py:39 - self.has_main_loop=False
2019-08-08 02:05:46,750 [DEBUG] subscription-manager:20198:MainThread @ga_loader.py:91 - ga_loader GaImporterGtk3
2019-08-08 02:05:46,755 [DEBUG] subscription-manager:20198:MainThread @plugins.py:571 - loaded plugin modules: []
2019-08-08 02:05:46,755 [DEBUG] subscription-manager:20198:MainThread @plugins.py:572 - loaded plugins: {}
2019-08-08 02:05:46,756 [DEBUG] subscription-manager:20198:MainThread @identity.py:139 - Loading consumer info from identity certificates.
2019-08-08 02:05:46,761 [DEBUG] subscription-manager:20198:MainThread @connection.py:808 - Environment variable NO_PROXY= will be used
2019-08-08 02:05:46,763 [DEBUG] subscription-manager:20198:MainThread @connection.py:905 - Connection built: host=subscription.rhsm.stage.redhat.com port=443 handler=/subscription auth=identity_cert ca_dir=/etc/rhsm/ca/ insecure=False
2019-08-08 02:05:46,764 [DEBUG] subscription-manager:20198:MainThread @files.py:318 - Successfully read local syspurpose contents.
2019-08-08 02:05:46,764 [DEBUG] subscription-manager:20198:MainThread @files.py:355 - Successfully read cached syspurpose contents.
2019-08-08 02:05:46,784 [DEBUG] subscription-manager:20198:MainThread @files.py:318 - Successfully read local syspurpose contents.
2019-08-08 02:05:46,785 [DEBUG] subscription-manager:20198:MainThread @files.py:355 - Successfully read cached syspurpose contents.
2019-08-08 02:05:46,790 [DEBUG] subscription-manager:20198:MainThread @files.py:318 - Successfully read local syspurpose contents.
2019-08-08 02:05:46,790 [DEBUG] subscription-manager:20198:MainThread @files.py:355 - Successfully read cached syspurpose contents.
2019-08-08 02:05:46,792 [DEBUG] subscription-manager:20198:MainThread @files.py:318 - Successfully read local syspurpose contents.
2019-08-08 02:05:46,792 [DEBUG] subscription-manager:20198:MainThread @files.py:355 - Successfully read cached syspurpose contents.
2019-08-08 02:05:46,793 [DEBUG] subscription-manager:20198:MainThread @managercli.py:492 - X-Correlation-ID: 8e44a392cba24653be824079c35923b2
2019-08-08 02:05:46,793 [DEBUG] subscription-manager:20198:MainThread @managercli.py:381 - Client Versions: {'subscription-manager': '1.25.13-1.el8'}
2019-08-08 02:05:46,794 [DEBUG] subscription-manager:20198:MainThread @connection.py:808 - Environment variable NO_PROXY= will be used
2019-08-08 02:05:46,796 [DEBUG] subscription-manager:20198:MainThread @connection.py:905 - Connection built: host=subscription.rhsm.stage.redhat.com port=443 handler=/subscription auth=identity_cert ca_dir=/etc/rhsm/ca/ insecure=False
2019-08-08 02:05:46,796 [DEBUG] subscription-manager:20198:MainThread @connection.py:808 - Environment variable NO_PROXY= will be used
2019-08-08 02:05:46,798 [DEBUG] subscription-manager:20198:MainThread @connection.py:905 - Connection built: host=subscription.rhsm.stage.redhat.com port=443 handler=/subscription auth=none
2019-08-08 02:05:46,798 [DEBUG] subscription-manager:20198:MainThread @managercli.py:357 - Consumer Identity name=hpe-moonshot-02-c22.hpe1.lab.eng.bos.redhat.com uuid=cd2f0bc5-1950-4d62-9d01-10ac44a7acbe
2019-08-08 02:05:46,801 [DEBUG] subscription-manager:20198:MainThread @connection.py:523 - Loaded CA certificates from /etc/rhsm/ca/: redhat-uep.pem
2019-08-08 02:05:46,802 [DEBUG] subscription-manager:20198:MainThread @connection.py:571 - Making request: GET /subscription/status
2019-08-08 02:05:47,167 [DEBUG] subscription-manager:20198:MainThread @connection.py:618 - Response: status=200, request="GET /subscription/status"
2019-08-08 02:05:47,168 [DEBUG] subscription-manager:20198:MainThread @connection.py:950 - Server has the following capabilities: ['instance_multiplier', 'derived_product', 'vcpu', 'cert_v3', 'hypervisors_heartbeat', 'remove_by_pool_id', 'syspurpose', 'storage_band', 'cores', 'hypervisors_async', 'org_level_content_access', 'guest_limit', 'ram', 'batch_bind', 'combined_reporting']
2019-08-08 02:05:47,169 [DEBUG] subscription-manager:20198:MainThread @files.py:481 - Setting value 'RHEL Server' to key 'role'.
2019-08-08 02:05:47,169 [DEBUG] subscription-manager:20198:MainThread @files.py:272 - Attempting to sync syspurpose content...
2019-08-08 02:05:47,170 [DEBUG] subscription-manager:20198:MainThread @connection.py:523 - Loaded CA certificates from /etc/rhsm/ca/: redhat-uep.pem
2019-08-08 02:05:47,171 [DEBUG] subscription-manager:20198:MainThread @connection.py:571 - Making request: GET /subscription/status
2019-08-08 02:05:47,531 [DEBUG] subscription-manager:20198:MainThread @connection.py:618 - Response: status=200, request="GET /subscription/status"
2019-08-08 02:05:47,532 [DEBUG] subscription-manager:20198:MainThread @connection.py:950 - Server has the following capabilities: ['instance_multiplier', 'derived_product', 'vcpu', 'cert_v3', 'hypervisors_heartbeat', 'remove_by_pool_id', 'syspurpose', 'storage_band', 'cores', 'hypervisors_async', 'org_level_content_access', 'guest_limit', 'ram', 'batch_bind', 'combined_reporting']
2019-08-08 02:05:47,533 [DEBUG] subscription-manager:20198:MainThread @connection.py:523 - Loaded CA certificates from /etc/rhsm/ca/: redhat-uep.pem
2019-08-08 02:05:47,534 [DEBUG] subscription-manager:20198:MainThread @connection.py:571 - Making request: GET /subscription/consumers/cd2f0bc5-1950-4d62-9d01-10ac44a7acbe
2019-08-08 02:05:48,182 [DEBUG] subscription-manager:20198:MainThread @connection.py:618 - Response: status=200, requestUuid=2ecf9f29-0a65-482a-9203-5673b70e6c4e, request="GET /subscription/consumers/cd2f0bc5-1950-4d62-9d01-10ac44a7acbe"
2019-08-08 02:05:48,184 [DEBUG] subscription-manager:20198:MainThread @files.py:347 - Successfully read remote syspurpose from server.
2019-08-08 02:05:48,184 [DEBUG] subscription-manager:20198:MainThread @files.py:551 - Attempting a three-way merge...
2019-08-08 02:05:48,184 [DEBUG] subscription-manager:20198:MainThread @files.py:578 - Three way merge conflict: both local and remote values changed for key 'role'.
2019-08-08 02:05:48,186 [DEBUG] subscription-manager:20198:MainThread @connection.py:523 - Loaded CA certificates from /etc/rhsm/ca/: redhat-uep.pem
2019-08-08 02:05:48,186 [DEBUG] subscription-manager:20198:MainThread @connection.py:571 - Making request: PUT /subscription/consumers/cd2f0bc5-1950-4d62-9d01-10ac44a7acbe
2019-08-08 02:05:48,590 [DEBUG] subscription-manager:20198:MainThread @connection.py:618 - Response: status=204, requestUuid=fd60229a-bb28-4df2-b7fe-cf5b89497db8, request="PUT /subscription/consumers/cd2f0bc5-1950-4d62-9d01-10ac44a7acbe"
2019-08-08 02:05:48,591 [DEBUG] subscription-manager:20198:MainThread @files.py:384 - Successfully updated remote syspurpose on the server.
2019-08-08 02:05:48,592 [DEBUG] subscription-manager:20198:MainThread @files.py:505 - Successfully updated syspurpose values at '/etc/rhsm/syspurpose/syspurpose.json'.
2019-08-08 02:05:48,593 [DEBUG] subscription-manager:20198:MainThread @files.py:505 - Successfully updated syspurpose values at '/var/lib/rhsm/cache/syspurpose.json'.
2019-08-08 02:05:48,593 [DEBUG] subscription-manager:20198:MainThread @files.py:295 - Successfully synced system purpose.
^C
Comment 1 Rehana 2019-08-08 07:29:17 UTC 
another scenario

[root@hpe-moonshot-02-c22 ~]# subscription-manager unregister
This system is currently not registered.

[root@hpe-moonshot-02-c22 ~]# syspurpose add addons "Resilient storage" 
Added Resilient storage to addons.
addons updated.

[root@hpe-moonshot-02-c22 ~]# syspurpose show
{
  "addons": [
    "Resilient storage"
  ],
  "service_level_agreement": "foo",
  "usage": "Production"
}

[root@hpe-moonshot-02-c22 ~]#  syspurpose add NewList "ListItem"
Added ListItem to NewList.
Due to a conflicting change made at the server the NewList has not been set.
If you'd like to overwrite the server side change please run: syspurpose add-NewList ListItem

[root@hpe-moonshot-02-c22 ~]# syspurpose add NewList "ListItem"
Not adding value ListItem to NewList; it already exists.

[root@hpe-moonshot-02-c22 ~]# syspurpose show
{
  "NewList": [
    "ListItem"
  ],
  "addons": [
    "Resilient storage"
  ],
  "service_level_agreement": "foo",
  "usage": "Production"
}
Comment 3 Jiri Hnidek 2019-10-23 11:01:28 UTC 
*** Bug 1740314 has been marked as a duplicate of this bug. ***
Comment 5 Rehana 2020-01-02 13:49:39 UTC 
Reproducing the failure on RHEL8.1
===================================

subscription management server: 2.9.18-1
subscription management rules: 5.37
subscription-manager: 1.25.17-1.el8

Scenario 1 from bug description : 

[root@kvm-02-guest08 ~]# subscription-manager register
Registering to: subscription.rhsm.stage.redhat.com:443/subscription
Username: rhel8_rhsm_testing_1
Password: 
The system has been registered with ID: ac0b3359-edd1-4fa8-bc8c-824adca2cfc8
The registered system name is: kvm-02-guest08.rhts.eng.brq.redhat.com
[root@kvm-02-guest08 ~]# syspurpose unset addons ; syspurpose unset NewList; syspurpose show
addons unset.
NewList unset.
{}
[root@kvm-02-guest08 ~]# subscription-manager role --set="RHEL Server"
role set to "RHEL Server".
[root@kvm-02-guest08 ~]# syspurpose show
{
  "role": "RHEL Server"
}
[root@kvm-02-guest08 ~]# subscription-manager role --unset
role unset.
[root@kvm-02-guest08 ~]# cat /var/lib/rhsm/cache/syspurpose.json 
{
  "addons": [],
  "service_level_agreement": "",
  "usage": ""
}[root@kvm-02-guest08 ~]# cat /etc/rhsm/syspurpose/syspurpose.json
{}[root@kvm-02-guest08 ~]# subscription-manager role --set="RHEL Server"
Due to a conflicting change made at the server the role has not been set.
If you'd like to overwrite the server side change please run: subscription-manager role --set RHEL Server
[root@kvm-02-guest08 ~]# 


Scenario 2 from comment 1

[root@kvm-02-guest08 ~]# syspurpose add addons "Resilient storage" 
Added Resilient storage to addons.
addons updated.
[root@kvm-02-guest08 ~]# syspurpose show
{
  "addons": [
    "Resilient storage"
  ]
}
[root@kvm-02-guest08 ~]# syspurpose add NewList "ListItem"
Added ListItem to NewList.
Due to a conflicting change made at the server the NewList has not been set.
If you'd like to overwrite the server side change please run: syspurpose add-NewList ListItem
[root@kvm-02-guest08 ~]# syspurpose add NewList "ListItem"
Not adding value ListItem to NewList; it already exists.
[root@kvm-02-guest08 ~]# syspurpose show
{
  "NewList": [
    "ListItem"
  ],
  "addons": [
    "Resilient storage"
  ]
}
Comment 6 Rehana 2020-01-02 14:02:44 UTC 
Verifying on RHEL82 Beta compose 
===============================
[root@kvm-04-guest20 ~]# subscription-manager version
server type: Red Hat Subscription Management
subscription management server: 2.9.19-1
subscription management rules: 5.37
subscription-manager: 1.26.9-1.el8

[root@kvm-04-guest20 ~]# rpm -q subscription-manager --changelog | grep 1738764
- 1738764: Fix issue with syspurpose three-way merge; ENT-1564
[root@kvm-04-guest20 ~]# 

Scenario 1 Verification :
========================

[root@kvm-04-guest20 ~]# subscription-manager register 
Registering to: subscription.rhsm.stage.redhat.com:443/subscription
Username: rhel8_rhsm_testing_1
Password: 
The system has been registered with ID: ac5d3be8-f310-4ecb-9744-2d4ecff2d338
The registered system name is: kvm-04-guest20.hv2.lab.eng.bos.redhat.com
[root@kvm-04-guest20 ~]# syspurpose show
{}
[root@kvm-04-guest20 ~]# subscription-manager role --set="RHEL Server"
role set to "RHEL Server".
[root@kvm-04-guest20 ~]# syspurpose show
{
  "role": "RHEL Server"
}
[root@kvm-04-guest20 ~]# subscription-manager role --unset
role unset.
[root@kvm-04-guest20 ~]# cat /var/lib/rhsm/cache/syspurpose.json 
{
  "addons": [],
  "service_level_agreement": "",
  "usage": ""
}[root@kvm-04-guest20 ~]# cat /etc/rhsm/syspurpose/syspurpose.json
{}[root@kvm-04-guest20 ~]# subscription-manager role --set="RHEL Server"
role set to "RHEL Server".
[root@kvm-04-guest20 ~]# syspurpose show
{
  "role": "RHEL Server"
}
No conflicting message appeared --> Passed 

Scenario 2 Verification :
=======================
[root@kvm-04-guest20 ~]# syspurpose add addons "Resilient storage"
Added Resilient storage to addons.
addons updated.

[root@kvm-04-guest20 ~]# syspurpose show
{
  "addons": [
    "Resilient storage"
  ]
}
[root@kvm-04-guest20 ~]# syspurpose add NewList "ListItem"
Added ListItem to NewList.
NewList updated.

[root@kvm-04-guest20 ~]# syspurpose show
{
  "NewList": [
    "ListItem"
  ],
  "addons": [
    "Resilient storage"
  ]
}

No conflicting message appeared --> Passed. 

Based on the above observations moving the bug to verified.
Comment 8 errata-xmlrpc 2020-04-28 16:54:49 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2020:1849